Wilsoncarter London Anmeldelser 

I’ve had the same experience with this company as every other dissatisfied customer on here: a cheap, synthetic product advertised, in my case, as a “premium” shirt made “from high-quality material”; delivery from overseas and not from London as the misleading website branding appears to suggest; return costs quoted of more than I paid for the shirt when a return was sought; and offers of discounts never followed through on when a complaint had been raised.

My credit card company has reimbursed the money I paid to this company via the chargeback process, but l strongly advise anybody else to give it a very wide berth if you’re reading these reviews before placing an order, which I wish I’d have done.
Please also note that this company uses other web addresses with different permutations of Wilson and Carter in the URL/domain name.

It took forever for them to arrive but well worth the wait. A pair of sunglasses and they are beautiful and well made

This company need closing down. The dress I ordered and was cheap tat not at all what was described. They do everything to try to avoid giving you a refund and then try to charge you shipping costs.

I ordered a short sleeved shirt described as linen material in excess of £20. The delay in receiving the shirt suggested it came from China & it was 100% polyester. I think they can turn these out for £5 or less - wish I had read these reviews first.

Do not buy from this company. The quality is terrible and when asking for a return/refund they will do anything to get out of giving you one. So many emails back and forth and not getting anywhere. STAY AWAY its a complete scam and should be reported.

DRESS I RECEIVED IS LAUGHABLY AWFUL!!

I did not read the reviews until after I ordered…..
Trying to get a refund is impossible…..
AVOID AVOID AVOID

I would leave 0 if I could,
Terrible, I ordered a what looked like a lovely pale green chiffon dress, it was awful the material is cheap horrible shiny, it looks nothing like the picture at all, forget customer service you get the same message back like it's on a reel, I cannot bother to send it back it will cost more than the item, I'll give it to charity and they will probably use it for rag, I have taken a loss of £49. Which I cannot afford, they are nothing but ROBBER'S DO NOT BUY FROM THIS COMPANY!!! WARNING!!

I am waiting for a return as never received the shoes.
Relay has said the responsibility gir refund is the company so far no response.

I ordered dress, and read the reviews the following day. Messaged them straight away to cancel the order. Received a lengthy email from somebody called Emily, exploring the reasons why I would like to cancel. I explained that I had read their reviews and they were clearly based abroad.

They sent the order regardless and of course, it wasn’t as expected. Totally different fabric and that dress is just awful. The item arrived in a used recycled bag, talk about 10 days to deliver. I then requested an immediate refund, the best I can offer 40%, which I haven’t accepted. I’m now dealing with my bank to claim this money back through my card. I would avoid this company at all cost.

Please avoid! My wife ordered me 2 pairs of shorts! They looked nothing like the picture on their website and the fit was horrendous.
Tried to return them multiple times with no success.

Do not purchase from this company.

No returns information with product have to email customer service, UK ad states 30 day money back guarantee . After lengthy emails where the offer is to replace items despite you stating wish to return, returns can only be shipped back to our international warehouse typical cost 30$ to 50$ despite offering to replace for small shipping and processing fee 6USD and you keep original item. Finally offer 30℅ refund to original payment or 100℅ store credit, 'Most customers prefer one of these options due to shipping costs 30$ to 50$'.

If I could give zero stars I would!

Placed an order for 3 dresses in size 8/10 (S), got them, tried on and found them too big. I emailed their customer service team explaining the problem and asked for a refund. They attempted to resolve the issue by offering to send replacements free of charge in the size I needed so as to not incur the return shipping fees of $30-$50 per item ??!!!
So I had a look on their website and they do not have a smaller size than 8/10(S). I explained as they do not have a suitable replacement option I'd like a refund.

They got back to me suggesting I choose another style that better suits my size and fit.
I will not be going back and forth with this, have asked twice for a refund and will not be paying the extortionate shipping fees to post it back to them.

Have raised a chargeback with my card issuer.

There should be a zero starts option.
Beware- returns are NOT simple- they are expensive as must be sent to China. It took 18 emails back and forth for them to even provide the address to return to. That isnt a typo- 18 emails with an AI bot. Appalling. Endlessly offering an exchange instead or partial refund.
DO NOT USE

The dress is nothing like the photograph
The dress pictured looks like linen. The one received is clearly low quality cotton and NOT linen. No label confirming fabric, % cotton?? No washing instructions. I think i have been done.

Absolutely appalling! The shoes didn’t look anything like the pictures online! They promote their from a London based company, however, they are a scam!

Please avoid!

Awful company, have never received my items so couldn’t confirm quality issues like others have experienced. Items have never been delivered, when challenged W&C have tried telling me firstly it was the delivery company and then it’s my fault. All of this despite the address they sent the goods too being a mixture of 2 addresses at different ends of the country. Completely denied liability and have taken my money offering no refund. Absolutely disgusting service and a complete scam

I paid over £75 for three pairs of trousers that LOOKED exactly like I wanted for my holiday later in the year. They arrived and indeed looked like cheap shiny tat as another reviewer had described. So wide and so very very long , certainly not as seen on the marketing photo. After two abortive attempts to get a refund from they directly - 10% refund and keep the items, followed by 20% refund and a 100% credit note towards my next purchase (as if I would) I resorted to a charge back from my credit card company. Within 24 hours the refund was in my bank - it appears they will not argue with a credit card company. Avoid at all costs. I would not even offer them for sale on the clothing resale sites, but I did send them to the charity shop as someone may like them and they will get a bargain.

I agree with all the reviews it’s a scam ! The item was nothing like ordered not even the same colour ! Say easy returns NO WAY ! AVOID THIS COMPANY LIKE CRAZY . I didn’t need the hassle learnt a massive lesson Recieved one third of my money back ! Despite its name this company is not British, It’s Chinese! when I wanted to return the item for a full refund they gave me an address in China which would have cost me £25 to post! Too many of these companies out there ! Double check with Trustpilot first !

Badly made poor quality material
I would'nt use this company again

The goods (a pair of trousers) which I cancelled within an hour of ordering them have arrived. They are polyester and would sell in a market stall for less than a fiver! Advertised as £74 reduced to 29.95🤣. Lesson learned and I will now enter into a dispute with them and get my bank to get my money back through my bank. DO NOT USE THIS COMPANY. We all need to be much more savvy or even better don’t buy unless you recognise the company. Pay more and buy less. Let’s close them down.