Wilsoncarter London Anmeldelser 

No stars they are completely horrendous company to deal with. Not UK based and the descriptions do not match the products delivered, when you try to return them they say you have to pay to ship them back overseas, will not give you a refund. I am trying to get my credit card company to dispute the payment.

Do NOT deal or buy from this company. They are con artists. I immediately decided I wanted to cancel the order within a couple of minutes if making it. They refuse to cancel the order and refuse to do the simple task of refunding me. Offering me all sorts if incentives to take their garbage garments. DO NOT BUY FROM THEM.

Shocking, do not wear clothing, fire risk. Should be outlawed

0 stars - this is a scam company. I ordered 2 pairs of orthopaedic sandals for my mum which both arrived but were too small and they were not orthopaedic at all.
I tried to return the item and everytime they keep emailing me back saying they will offer me only 20 % of the value if I keep the sandals as the shipping costs are 30-50 dollars. I am still disputing this with the company. Absolute scam. DO NOT TRUST THIS SELLER

The dress arrived too late. When asking for a return label and refund, they have ghosted me. They wanted to know the reasons, which i gave, but still haven't heard back from them.
My advise DO NOT ORDER FROM THEM.. POOR CUSTOMER SERVICE

Awful clothing brand. Rubbish material and returns are overseas. One of the worst!!!

I am extremely disappointed with this company. The quality of the products is absolutely appalling and bears little to no resemblance to the photographs advertised. They are cheaply made, poorly finished, and completely unacceptable.

To make matters worse, the company has made it incredibly difficult to return the items. Despite repeated requests, they have failed to provide the correct returns information, leaving me unable to obtain the refund I am entitled to.

The level of customer service has been equally unacceptable. Communication has been poor, responses have been dismissive, and there has been no genuine attempt to resolve the issue.

Based on my experience, I cannot recommend this company. Poor quality products, an obstructive returns process, and terrible customer service. I would strongly advise others to think carefully before purchasing from them.

Scam seller. Extremely poor quality clothing and not even close to the right size. Impossible return. How are companies like this allowed to trade?

Complete dishonesty and misleading as a UK company they are scammers. Their easy return policy is a scam.
Do not use them
Wish I had read these reviews before ordering...
I also would not even give a one star review

I’ve had the same issues as other customers with this company, and wish I had also read the reviews before buying.
When the 3 dresses arrived squashed into a small bag I knew it was t looking good. When I opened the parcel I could not believe what was inside. The most awful dresses I have ever bought.
See through, badly cut, cheap material and nothing like the quality advertised on the website.
I have also been to and fro with emails and them offering me a percentage to keep them or an extortionate amount to send them back.
Their latest email I told them if I did not receive a full refund without paying postage I would take the matter further and contact my bank and report them to the Consumer protection agency.
They replied with a returns form for me to fill in and will send postage details once they have received it. Watch this space to see if it really happens.
Do not let these companies get away with this and give in to them, keep perusing them for your right to return such bad products.

Don’t just leave a review. Report them to the companies that support their business.

Whop

I believe Wilson & Carter London is engaging in misleading trading practices. Please investigate whether this merchant should continue using your payment platform.

Shopify

I believe this store is misleading consumers by presenting itself as a London retailer while important information about the business and fulfilment only becomes apparent after purchase. Please review whether this store complies with Shopify’s policies.

Google

Please review whether this business’s presentation in Google Search complies with your policies on misleading business practices. The website gives the impression of being a London retailer, but key information only becomes apparent after purchase.

Sorry, I can’t provide links or email addresses here but they are easy to find. The more people who report the same conduct to the platforms behind the business, the more likely it is that meaningful action will be taken.

DO NOT purchase anything from this company!
My recent experience:
1. Goods took about 6 weeks to arrive
2. 4 dresses were packed into a small plastic bag package
3. The 4 dresses are badly designed and sewn. The quality of the material is terrible and not the linen as described
4. The refund policy is false. You will not receive a full refund - only a credit note to spend in their online shop on more shabby goods.
5. I waited two weeks for the customer service agent emailed me the shipping address, which is in China.
6. The refund offered without returning any items is 40% - it started out as 20%.
7. I have yet to receive the refund I was offered.
My advice - DO NOT purchase anything from this company.

Awful products , bearing no resemblance to the pictures and poor quality.
When you want to return - will cost huge amount to return as despite being called Wilson carter London- it’s not uk based.
It was so much hassle and would have cost so much to return ended up accepting 20% refund as I felt I had no choice . Truly awful products and very deceptive website

I cannot believe how this company can keep getting away with what they are doing.
Please please do not believe anything they say the item are only fit for the bin.
The are stealing money off people and not refunding like they promise, they offer you 5% back and 20% of next order as if you are going to order again from them.
Again DO NOT TRUST THIS COMPANY & CERTAINLY DO NOT ORDER

Shockingly bad! 1/ Not based in London. 2/ The garments are of extremely poor quality, very tightly packed and creased. 3/ Very little resemblance with the ads. 4/ Lenghthy despatch. 5/ Communication is polite but the promised hassle-free refund policy is a joke since they quote a chargeable return tax of 30 to 50 dollars per garment. DO NOT BUY FROM THIS WEBSITE.

Seemed like a UK-based company but when delivery took 2 weeks and the product arrived without proper labels and not resembling the photographs at all, it became clear that it's another scam. Refunds seem impossible too - don't do it!

Do Not Buy from this company. Utterly dishonest. Basically the items you buy are of an extremely substandard quality and they will only give you a refund amounting to a fraction of what you paid.
I cannot believe they are allowed to trade in the Uk. Do not waste your money.

W&S website look good, their presentation says "timeless fashion crafted with premium quality" The website style sort of suggested London UK & prices are all in Pounds Sterling. I selected a yellow men's African style shirt for an engagement celebration. The item was listed at £99.95 reduced to £39.95. I got a further reduction using one of voucher apps and paid £31.96 which was confirmed by W&S promptly. I received a string of emails from them advising order progress progress of the order & promoting other items. The transporter advised item collected & was going through customs clearance in country of departure. I checked W&S out further. W&S claim to be based in London but their registration is in Cheyenne Wyoming, USA with products shipped from China with a W&S tag on it but none of the legal labels. The shirt arrived after 8 days, in a tiny screwed up bag.
The shirt material & cut is very poor quality and only worth £5 or less. I immediately emailed W&S with photos of the shirt received & photo on their website offer requesting instructions for return and rejecting the item & requesting full refund. They ignored my request for return instructions and offered 10% refund (about £3.20) and a 25% reduction if order another item). This is known as the Partial Refund Scam.

No response when contacted. Order still not shipped and no idea if it will even arrive.

This is a misleading company with a refunds policy that wants YOU as a customer to pay up to (quote) “around $40 to $50” for international delivery which I can guess is a deliberate attempt to scam customers out of more funds to avoid their own payouts for dire products. The pictures on the site are AI and do not represent the actual product which was substandard material especially for suede, poor fit, poor quality and at a high price (despite the discount. The quality of the product is frankly not worth even £10.) very disappointed. Company needs reporting.