Wild Water Spas  Anmeldelser 343

Brilliant delivery and installation by Paul. Everything was explained clearly and he left us with all the instructions. Overall a great experience.

Great customer service, from the ordering process through to the installation and setup. Highly recommended

Very good delivery, fast and clean !

Agreed to purchase Apollo SE with table & upgrade to the Extra Insulated model - both free of charge sales incentives.
Delivery date pushed back despite being 'in stock' and eventually tub delivered at 10pm fully dark, full payment by bank transfer demanded before unloading.
Tub commissioned with Phone torches. Noticed when sides off there was no insulation and fitters confirmed this was the basic hot tub. Immediately contacted WWS. (Table arrived)
Since then I have been fobbed off with a) offers of Foil wrap insulation, b) told I should never have been offered the free insulation upgrade and c) most recently I'm told what I have is insulated - No it isn't, I have had this independently verified.
I am writing this review a few months since purchase as I had hoped C/Card company would sort this, but that process rumbles on and I wouldn't want others to be caught out how I have, next process is small claims court as WWS refuse to replace with what I ordered or collect and refund.
This tub has no insulation when I wanted the extra insulated version with the option to later also add foil wrap insulation, if needed. WWS have NO customer service phone number - alarm bells should have rang? Sales chat avenues do not respond after you purchase. Emails go unanswered. The company tries to make out that I am confused but I am not stupid and am very clear about what I was offered and ordered and have transcripts of all of the sales chats. This is not insulated, meaning it is impractical to run and heat and not fit for purpose. WWS have offered a gesture of a free service and foil wrap insulation, but that is not what I ordered. If I could give this company zero stars I would. They are only interested in sales & have no interest in helping when something goes wrong. From a Hot tub forum I already found 2 other customers who were promised insulated tubs by WWS but were sent the base model - I'm guessing there are more. I feel I have been scammed - AVOID, AVOID AVOID

Great service from start to finish great advice on which spa to buy ,excelled in delivery date to suit us due to working long hours ,delivery guys superb kept us updated on delivery time and spot on with delivery time , shown how everything works,can’t praise this company enough ,followed through on everything that was promised , highly recommended.

Absolutely sterling customer service from start to finish I got myself a bargain. Turned up fast on time and exactly when they said it would. Small deposit rest when installed. N lads who brought it absolutely top work gave me plenty of tips. Was all done just over 1 hour Very polite lads. Would highly recommend. Thanks a lot lads kids love it too

WARNING! This company is a fraud! Bought a Hot Tub in August. Within 2 weeks continuous brown stains running from the headrest holes. 2 weeks later the jets malfunctioned. No response from Wild Water Spas- apart from advice to try and fix things ourselves. Taking legal action. Had the unmitigated gall to charge us £300 for delivery too!

From start to finish the process and communication has been great. The team over WhatsApp were super helpful even later into the evening and happy to answer any questions. The Cobalt hot tub is perfect for my wife and I and looks very smart and sturdy as well as being simple to use. Harry the driver and tub installer was friendly, knowledgeable and efficient. Can’t recommend him enough as well as the company. 10/10.

Amazing customer service and amazing product!!

Brilliant company, couldn’t have asked for anything more.

Very easy and professional experience with all pre sales questions answered promptly. Good value when compared to other companies and offered full installation of the hot tub and heat pump with no hidden extras. Jamie delivered and installed the tub on his own and did a great job setting it all up. Would recommend.

Very happy with the service and very good value.

Do not buy from these cowboys. Bought hot tub 2years ago for my disabled son. This was suppose to be a positive buy, to help him as he is a wheelchair user. They came out and fixed it twice on the condition I removed my bad reviews I posted last year. They advertise great LIFETIME warranty but they change it to a years warranty after issues arise. My hot tub is leaking over night, the jets have started to come out too hard also it's a safety issue!! I will be taking this further this time! The owner is now threatening me and not answering me, so angry getting treated like this

I have written 5 star reviews on Google and Facebook but never got round to Trust pilot. My initial 5 star review is still valid based on my pre sales experience leading up to delivery. This company was excellent.

However, I would write a further review rated at 2 stars based on my after sales experience trying to resolve issues. On the date of delivery (2 June 2023), I identified an issue with my Bluetooth speakers and it took until 12 June to agree there was a fault and the unit needed to be replaced. It’s now 4 September and I am still waiting. I have found myself chasing and following up, being promised timely updates and not receiving them.

I did receive a random message that someone would come out on a bank holiday which wasn’t via the normal communication channel, but I declined this as I wasn’t available (short notice) and have yet to receive any further update.

If you are unfortunate to have issues after delivery, be aware the experience may not be as great as the pre sales experience.

As a result, I am averaging this rating between the two experiences at 3 stars.

Easy order, quick turn around.

As soon as my order was processed I had a date for delivery and they updated me right up until the day! The installers were very thorough and helpful with any questions I had, very happy with the hot tub, would definitely recommend.

Sales team were brilliant (tom) very helpful with all my needs and the hot tub is terrific I couldn't be more pleased with wild water spas.Also the engineer taj was amazing,and couldn't do any more for me and his assistant also,i couldn't have met a more pleasant and mannerable couple of guys.thank you for everything

Paul slavin

The team who delivered the hot tub were second to none, cannot praise them enough. i am delighted with the hot tub , just the job after a dats gardening. Thank you.

Easy to order and delivery arranged at a convenient time. Our delivery driver was great, arriving in the evening and setting everything up thoroughly in the rain! Fantastic service, he really gave 110% 👍

Really helpful sales people explained all the details and technical issues we needed to know before purchasing. Good selection of spas as a range of price points, with plenty of useful free items included. We chose a hot tub and matching heat pump. The tub was reduced in price and the heat pump half list price so overall cost was reasonable (it's still a significant investment though, so always ask questions and go your homework). Out chosen tub was sold out, so we were offered a similar layout one, although with higher spec, for a small extra cost. Delivery and installation were free. We had to send a video showing access route onto our property and through our garden. Installers are from a third party company but were great. They do loads of installations all over the UK. We were their last job of the day and they had to work in the dark and heavy rain, but still remained cheerful and did a great job, installing and testing the tub, which is pretty easy to use.

I was originally sceptical due to finding the company on Facebook, but I am so glad we did. Excellent service from start to finish and great value. Our spa is fantastic, I would highly recommend this company to anyone looking for a hot tub, good value and great service.