Wild Water Spas  Anmeldelser 343

Svar fra Wild Water Spas

17. feb. 2026

Thank you for your review, John.

We really appreciate you taking the time to share your feedback. It is great to hear that Sam delivered an excellent experience. He takes real pride in supporting our customers and your comments will be shared with him.

Thank you for choosing Wild Water Spas. We value your support and are always here if you need anything going forward.

Wild Water Spas 🌊

Svar fra Wild Water Spas

12. feb. 2026

Hi Paul,

We strongly dispute this review as it does not accurately reflect the facts.

From the outset, we made multiple visits and invested significant time attempting to diagnose and resolve the reported issues. Throughout this period, our team continued to offer support and practical solutions, despite you, the customer, using language that was unprofessional and, at times, inappropriate towards our staff. Even so, we maintained a professional approach and remained committed to assisting.

It is incorrect to state that we refused to help or that the unit was abandoned. Our support was declined, and access was restricted once you decided to involve a third party. We were clear that we were willing to continue working towards a resolution, and that position remains unchanged should you allow us to do so.

Regarding the Companies House reference, this is incorrect. The trading business and operational support remain fully active, and customers continue to receive service and assistance as normal.

We take feedback seriously and always aim to resolve issues collaboratively. Our door remains open to provide further support constructively and respectfully.

Kind Regards,

Wild Water Spa's

Svar fra Wild Water Spas

17. feb. 2026

Thank you very much for taking the time to share your feedback.

We genuinely appreciate your kind words and are really pleased to hear that your experience with Wild Water Spas has been smooth and straightforward so far. Sam will be delighted to know that his support has been helpful and made a positive difference.

Thank you for placing your trust in us. We look forward to delivering your hot tub and continuing to support you every step of the way. Please feel free to reach out at any time if you need anything at all.

Wild Water Spas 🌊

Svar fra Wild Water Spas

17. feb. 2026

Thank you for the great feedback, Vanessa.

We are pleased to hear that you experienced brilliant customer service across our engineering delivery team and help line. That level of consistency is exactly what we aim to deliver at every touchpoint.

Thank you for choosing Wild Water Spas. We appreciate your support and remain on hand whenever you need us.

Wild Water Spas 🌊

Svar fra Wild Water Spas

17. feb. 2026

Thank you so much for taking the time to leave such a detailed and positive review, Mary.

We are delighted to hear that your experience with Wild Water Spas met your expectations from initial contact through to delivery, installation, and follow-up. Our team takes real pride in providing clear communication, one-to-one support, and practical advice to ensure every customer feels confident and fully supported throughout their journey.

We are also pleased that the pump upgrade helped deliver even greater value and performance for your hot tub. Doing the right thing for our customers is a core part of how we operate, and your feedback reinforces that approach.

Thank you again for your recommendation and trust in Wild Water Spas. We remain fully committed to supporting you going forward and are always here should you need anything at all.

Wild Water Spas 🌊

Svar fra Wild Water Spas

17. feb. 2026

Thank you very much for taking the time to leave such a positive and detailed review, Ann.

We truly appreciate your kind words and are delighted to hear that your delivery experience exceeded expectations. Paul will be extremely pleased to know his efforts made such a strong impression. Going above and beyond for our customers is exactly the standard we aim to uphold.

It is also great to hear that Sam’s communication and responsiveness helped make the process smooth and efficient, especially with such a quick turnaround from purchase to delivery. We understand how important speed, clarity and reliability are, and we are glad this came through in your experience.

Thank you again for your recommendation and for choosing Wild Water Spas. We value your trust and remain fully committed to supporting you going forward.

Wild Water Spas 🌊

Svar fra Wild Water Spas

18. des. 2025

Hi Mark,

Thank you for taking the time to leave such a strong review and for choosing Wild Water Spas.

We are delighted to hear that Sam and the team went above and beyond to help you find the right tub and ensure everything ran smoothly from start to finish. Being responsive and keeping the process effortless is a core part of how we operate, so it is great to see that reflected in your experience.

Your feedback on the delivery and installation support is genuinely appreciated and will be shared internally. We are pleased that the setup was handled efficiently and met expectations.

Thank you again for the recommendation. We value your trust and look forward to supporting you long term with your Ocean Monarch.

Wild Water Spa's 🌊

Svar fra Wild Water Spas

18. des. 2025

Hi Ian,

Thank you for taking the time to leave such a positive review and for choosing Wild Water Spas.

We are pleased we could store your hot tub while you completed the base, and that this helped keep your project on track. It is great to hear you were happy with the pricing, the product itself, and the speed and professionalism of the installation.

Thank you again for your trust. We appreciate the recommendation and look forward to supporting you in the future should you need anything at all.

Wild Water Spa's 🌊

Svar fra Wild Water Spas

18. des. 2025

Hi Sandra,

Thank you very much for the 5-star review and for choosing Wild Water Spas.

We are delighted to hear that the team were helpful and available whenever you needed us, and that the pre-delivery and installation guidance made the whole process straightforward. Your feedback on the delivery team is genuinely appreciated and will be shared with them.

Most importantly, we are thrilled you are loving your hot tub. On behalf of Sam and everyone at Wild Water Spas, thank you again for your trust and recommendation. We are always here if you need anything in the future.

Wild Water Spa's 🌊

Svar fra Wild Water Spas

24. nov. 2025

Thank you so much for the honest feedback and for recognising the end result, even after a few frustrating delays. We really appreciate your patience throughout - vehicle issues are never ideal, and I’m glad we were still able to get everything sorted to a high standard in the end.

It’s great to hear you’re loving the tub and that the delivery team did a solid job setting it up. We have made sure to follow up regarding the goodwill chemicals to make sure that’s resolved. Thanks again for your kind words and trust in us , we’ll look forward to helping you again when it’s time for that upgrade!

Wild Water Spas 🌊

Svar fra Wild Water Spas

24. nov. 2025

Thank you so much Hannah! You were an absolute pleasure to deal with from start to finish. I’m really glad you found the whole process smooth and that both Sam and Jamie made sure everything was spot on for you. Enjoy every soak in your new tub and thank you again for recommending us!

Wild Water Spas 🌊

Svar fra Wild Water Spas

13. nov. 2025

Thank you, Lloyd, for such an incredible review, it honestly means the world to us. We’re thrilled to hear that your experience with Wild Water Spas has been 10/10 from start to finish.

It’s fantastic that Sam was able to support you not just during the purchase but long after, ensuring you always had someone on hand to help when needed. We truly believe great service doesn’t stop at delivery, so it’s brilliant to know that ongoing support has made a difference.

We’ll make sure your kind words are passed on to the delivery team too, they take real pride in what they do, and hearing that they went above and beyond to get all three units perfectly positioned, even working late into the evening, will mean a lot to them.

We’re so pleased you’re happy with both the products and the service you received. Thank you again for your trust and for taking the time to share such thoughtful feedback. Enjoy every moment with your new spas, you’ve been a pleasure to deal with from day one.

Wild Water Spas 🙂

Svar fra Wild Water Spas

12. nov. 2025

Thank you so much for your kind words and 5-star review. We’re thrilled to hear you had such a great experience with us and that Sam was able to help make everything run smoothly for you.

We always aim to make the process as straightforward and enjoyable as possible, from first contact through to installation and aftercare, so it’s fantastic to know that came across.

We really appreciate you taking the time to share your feedback - it means a lot to the whole team here at Wild Water Spas. Enjoy every moment of your new spa, and if you ever need anything in the future, you know where we are.

Wild Water Spas 🙂

Svar fra Wild Water Spas

12. nov. 2025

Thank you so much for taking the time to leave such a detailed and heartfelt review , it genuinely means a lot to all of us here at Wild Water Spas. We’re absolutely delighted to hear that your experience from the very first enquiry right through to delivery and aftercare has been such a positive one.

It’s brilliant to know that Sam was able to guide you through every step, especially with the access concerns around your narrow gate. We understand how stressful those details can be, and it’s great that his proactive approach and attention to detail helped make the process smooth and stress-free. We pride ourselves on going the extra mile to find solutions rather than obstacles, so your feedback really reinforces why we do what we do.

We’re also so pleased that Jamie and the installation team delivered the level of service we aim for on every delivery - punctual, professional, and ready to share expert advice so you feel confident using and maintaining your new spa. The Titan Eclipse-800 is a stunning model, and knowing you’re already enjoying it makes all the effort worthwhile.

Your comments about our after-sales support really resonate with us too. Customer care doesn’t end once the spa is delivered, we believe in being available long after installation to make sure every question is answered and every customer feels supported.

Thank you once again for recommending Wild Water Spas and for putting your trust in us. We truly appreciate your kind words and your business, and we wish you many relaxing and memorable moments in your new hot tub.

Wild Water Spas 🙂

Svar fra Wild Water Spas

30. okt. 2025

Hi Robert

Thank you for taking the time to leave such a thoughtful review, it genuinely means a lot. We completely understand the hesitation that can come with buying pre-loved, so hearing that our service and communication eased those worries is exactly what we hope for. Sam puts a huge amount of care into every customer conversation, whether it is answering questions late in the evening or sending quick updates to keep things stress-free. We are delighted to see that his support made a real difference for you and he will be chuffed to bits reading this. Enjoy your spa with total peace of mind and remember, Sam and the whole team are always just a WhatsApp message away if you ever need anything.

Wild Water Spas 🙂

Svar fra Wild Water Spas

30. okt. 2025

Hi Christine

Thank you so much for the wonderful review, it is fantastic to hear how happy you are with your new hot tub. We are delighted that delivery was on time and installation went perfectly, that is always what we aim for. It is great knowing you found us easy to deal with and that everything met your expectations. We hope you enjoy countless relaxing soaks and memorable moments in your new spa. If you ever need anything at all, we are always here to help.

Wild Water Spas 🌊

Svar fra Wild Water Spas

17. feb. 2026

Thank you so much for sharing this feedback, Clare.

We really appreciate you trusting us with such a big decision, and it is fantastic to hear that you absolutely love your hot tub. Sam takes a very consultative approach, and it is great to know that the time spent understanding your needs paid off in choosing the right tub for you and your family.

We are also pleased that the delivery ran as planned and that the condition of the hot tub exceeded expectations. Quality, transparency and delivering real value are central to how we operate.

Thank you again for your kind words and recommendation. We value your support and look forward to continuing to support you and your family going forward.

Wild Water Spas 🌊

Svar fra Wild Water Spas

17. feb. 2026

Thank you very much for such a strong recommendation, Mary.

We truly appreciate you taking the time to share your experience and cannot thank you enough for your kind words. It is great to hear that Sam’s consistent communication and updates gave you confidence throughout the process and that all of your questions were handled promptly and clearly.

We are equally pleased to hear that Meedo delivered an excellent service on the day. Reliable professional delivery is a critical part of the customer journey and your feedback confirms we are getting this right.

Thank you again for choosing Wild Water Spas and for recommending us so highly. We value your trust and remain fully committed to supporting you whenever you need us.

Wild Water Spas 🌊

Svar fra Wild Water Spas

Oppdatert: 11. sep. 2025

Hi Kevin,

We appreciate all feedback, but it is important to clarify the facts. Our delivery team arrived slightly later than planned due to unexpected roadworks and a diversion. We kept you updated well into the night to ensure you were not left without information.

Regarding access, this was not as clear as you had originally indicated. This unfortunately led to some items being unintentionally broken, but as set out in the terms and conditions you agreed to prior to installation, we are not liable for damages caused by restricted or poor access.

It is also worth noting that you were sending a large volume of repeated WhatsApp messages with little regard for our staff members’ time, despite our team responding and providing updates.

As for the hot tub itself, it is fully operational. In fact, you even confirmed to us in writing that it was heating and working correctly following delivery. All of our preloved hot tubs are thoroughly tested before leaving our facility, with full documentation to confirm this process.

We always strive to deliver the best possible service and communication, and while we regret you feel dissatisfied, we have acted professionally and within our agreed terms at every stage. That said, if you require any further assistance, please do contact us directly and we will be more than happy to help.

Kind Regards,

Wild Water Spa's