Wilderness Motorhomes Anmeldelser 

Fantastic. The staff were so helpful. We extended our trip whilst we were on the road and they were easy to contact. The campervan was well equipped, easy to operate and drive. I liked the fact that our beds were always made and we also had a nice seating area.

Great service and we loved the pre-pickup video.
Bed was comfortable and we had almost everything we needed (a TV would have been perfect).

Thank you Wilderness Motorhomes

We have loved our experience with Wilderness and will rebook.
The vehicle was comfortable, beds very comfy, no mechanical issues, disappointed that our trip was caught short by covid lockdown and look forward to using our credit later.
We did find the heating system tricky to use,but the after hours support very helpful.

Couldn't fault our trip in a Wilderness Motorhome. The vehicle was comfortable and warm. We had heaps of storage for skis, boots, boards and suitcases and used the chains to get us off the beaten track and up to ski Mt Dobson, Ohau and Roundhill. We were able to have lunch in our 'home' each ski day before heading down the mountain to find a campsite for the night. Loved every minute. Will highly recommend and we will be back. Thank you.

Excellent service. Great responsive support in making and managing the booking beforehand, very helpful and flexible making changes. The onboarding video and booklet information were excellent and very useful. Easy fast pickup and dropoff. Super responsive service to any minor problems. Great van, very comfortable for family of four, even in awful weather. Well equipped. Comfortable sleeping. Would be useful to have a chemical for the grey water. We were pleased to find out road user charges are covered by the full insurance. Nice touch. Thank you Wilderness. Very happy with whole experience.

Comfortable, however very noisy and rattly which makes the trip frustrating.
It would have been good to be clearly informed about dump stations close to drop off and have staff trained in being able to provide this information.
Lots of storage space and beds were great.

Went away for a week up northland in our double compact size van, was well kitted out and king size bed was very comfy adding to great nights sleep. BBQ was useful and worked well too, def worth having as an extra. Only things we think could be improved was the rattly kitchen cupboard, we ended up taking it all the cutlery and pots and pans and packing away into the rear storage, it helped a little but still very noisy.
The van itself was very nice to drive and handled well, well set out, great shower and toilet. Good set of instructions provided on how everything works via the campervan booklet. Definately be back, your campers are very functional and a joy to holiday in. Thanks

Once again a very good experience from airport pickup, checkin on the road and returning. This is our 2nd time with Wilderness and highly recommend them. Van's are in extremely good condition and the interior design is so user friendly from swivel front seats to storage to design of beds over storage cupboards. A real easy drive ss well

We collected the hired vehicle from the Christchurch branch and since the day my husband hopped into the steering wheels until the day he returned the next, we had such wonderful time travelling with the motorhome we hired. Staff are friendly and knowledgeable only a little bit of thing that we found the vehicle doesn’t support IOS devices as we struggles to connect to the audio listening to our music (Spotify or iTunes), every morning it took us at least 30 minutes to clear the windscreen from condensing overnight although we put the max effort to clear it as we couldn’t see anything in front of us other than this hiccup, overall we were happy with our first experience with the Wildnerness as it clearly defined the right vehicle size for us who enjoyed mobility. Thanks for that, Team. We will certainly consider to come back with your service.

All issues resolved. Great that they had the decency to pick up the phone and resolve matters. Thank you.

This is our second trip with Wilderness and I would definitely recommend them if you want a great campervan experience. Their staff are really friendly and the vans are great.
We will be back!

Fantastic experience with Wilderness, what a great company. We hired from Auckland and returned to Christchurch without any issues. The campervan was a luxury to live in and we stayed unbelievably warm through some really freezing weather. We have done a lot of campervaning around the world and NZ and this was our most luxurious yet, high tech and so well designed. Would thoroughly recommend Wilderness, thanks for a great Holiday guys.

We spent almost 5 months traveling with Wilderness (as our holiday In NZ originally planned for 6 weeks was extended by the COVID-19 lockdown).

Overall our experience was outstanding:
- top notch customer service, no rental fee charged during the Level 4 lockdown, team very committed and accessible even during lockdown
- very competitive rate and highly flexible terms regarding the 3 months plus extension (until our return to Europe became possible)
- excellent vehicle, German built on a Fiat Ducato chassis, drives like a car, covered 9k plus KMs with no issues
- pick-up and drop-off very friendly and hassle / stress free
- availability of rental mountain bikes mounted on a professional platform bicycle rack a big plus, great for exploring and getting around during lockdown with the kids

We booked a Wilderness campervan as it had a floor plan that was ideal for the two of us. We are stuck in NZ because of the covid19 travel restrictions so decided to do some more travelling. The communication from Wilderness was excellent and they gave us a very good discount plus upgrade to a near new vehicle. However an electrical fault occurred a few days into our journey which required attention at an auto electrical workshop. The fault couldn't be resolved in a timely manner so Wilderness arranged for a replacement vehicle to be sent to meet us and we did a swap. The Wilderness staff went to enormous effort to help us and we would highly recommend them for their customer service. Special thanks to Tracy for her efforts.

Stay alert with this company and their terms and conditions. They required all hire fees and insurances prepaid well in advance. I had reservation for April and due to covid19 I was unable to use it. In similar case Australian rental company paid back everything to me within 14 days without any problem. However, Wilderness deducted 30% of the total cost and there is a blurry info that remaining amount will be payable until March 2020. It could be that I lost few thousands of bucks. Now I tried to contact them by mail and no response. Seems a fraud to me. Choose another rental unless you don't want to lose your money.

***EDIT***
Once they finally made contact with me, they sorted out the issues. The main issue is that they failed to communicate during NZ lockdown. I talked to management and we resolved the refund issues. I really feel for the company and all others affected by covid19. Communication is key during these times.

**EDIT**

We were forced to cancel our trip due to the Covid19 travel bans out of Australia and the ban on entering NZ. Wilderness are not only keeping our 30% deposit, but have held our refund hostage for over a month and counting, with no response from them as to when to expect the funds to be returned. They do not respond to emails and they have even deleted the review section from their facebook page showing multiple disgruntled people with the same issues.

Because of this, I am now sure to avoid rebooking through wilderness as we still wish to experience NZ in future, Covid19 permitting. I wouldn't be surprised if we never see the 70% refund. Luckily I will be covered by Travel insurance for the lost deposit and may get the refund through credit card chargeback.

Wilderness have been great from initial booking, right through collection and drop off. Unfortunately the latter happened prematurely due to Covid-19. The staff were all excellent, friendly and knowledgeable, both during the booking and once we arrived in New Zealand. We took the VIP package and it was worth it for us, especially the hassle free drop off, as any damage is already covered.

We paid for an under 1 year old model and the vehicle provided was in very good condition with low miles. The motorhome was exactly as advertised and much nicer than many that we saw from other companies. If we ever did this again, we would only consider Wilderness.

First time in NZ and in motorhome. Wilderness were excellent throughout. We picked up in Auckland and returned in Christchurch. Our van had 120k+ kls on the clock but drove very well and was surprisingly economical. Very clean and we had a comprehensive handover. We did have a couple of issues on the trip- twice the transmission froze in 1st gear and wouldn’t move up either manually or automatically. We figured out that just switching engine off and on usually fixed it, but Wilderness were very supportive and offered workshop stop if we wanted one. Our 2nd issue was the toilet door fell off towards the end of our trip. Unbeknown to us on collection 2 of the hinges were sheared off and the consequent twisting and pressure quickly broke the remaining 2 hinges. Fortunately the garage was just the right size to hold a spare toilet door! More of an inconvenience on both issues to be honest but the phone support from Wilderness was exceptional and constructive; ringing back at agreed times to make sure everything was ok.
We also had to return the van a day early due to coronavirus impact on international flights and Wilderness were very supportive and understanding.
Can only wish them continued business success as the virus impact must be having a significant hit on bookings.
Wilderness will be our first port of call when we return to NZ. Overall a first class company with excellent people going above and beyond and for us almost perfect Motorhomes.
PS loved and used the Frenzy books.

Second time we have used Wilderness, excellent service, no road restrictions, handy location.
Vehicles are very well maintained, our vehicle had 55000+ km all tyres looked new and drove like a new vehicle.

Hiring from Wilderness was the best decision I could have made for our Campervan tour of New Zealand. Why you might ask.
The web site is just excellent, so easy to use and full of useful information, instructional videos and downloads. Booking the van for us was very easy.
Communication with Wilderness was excellent and my questions were answered very quickly often within minutes.
Collection of the camper in Christchurch was so easy. We arrived on our appointed time, were met at the door and immediately attended to. The whole procedure including full instructions for the camper took no more than 90 minutes. The return in Auckland was equally as impressive. In both locations the staff could not have been more helpful and pleasant.
The camper we selected was the Alpine 2 and it was perfect for our 5 week holiday. We wanted a camper that had beds that could be left permanently in position and made up. The Camper was in excellent condition, and very well equipped. Loads of cupboard space, a shower and toilet, fridge and freezer, oven, 3 gas rings, a monitor for playing dvd's and an excellent wifi system which was so useful. The blind system for blacking out the windows was so easy to use and excellent. Most other campers seem to have curtains.
We looked at other camper vans and spoke to their users. None were as well equipped as our Wilderness camper. We also heard from some that it had taken over 4 hours to collect their van.
If we had any criticism it would be the lack of cutlery and crockery. The van is designed for 2 so it has been equipped with only 2 of each item. This is not great if you are having soup and then a dessert as there are only 2 bowls. Also if you invite any of your camping neighbours for coffee or a drink you have to ask them to bring their own cups or glasses.
We can strongly recommend renting you camper from Wilderness, you will not be disappointed.