Hey guys! The flowers you delivered were absolutely beautiful. My cousin Ann, who's birthday it was, loved them. She said they were the best she'd ever received. The volume was perfect and th... Vis mer
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I reside in Pennsylvania, was trying to send 2 bouquets to friends in London. I emailed Wild at Heart and they responded immediately confirming they would be happy to assist and delivered in both ar... Vis mer
As above flowers delivered late and when they arrived they were in such a poor state Naturally embarrassed and wholly disappointed £130 is a lot of money for dishevelled flowers Jean
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I would have preferred a more seasonal arrangement selection. All the photos from which I could order only showed summer bouquets.
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Informasjon om virksomheten
Skrevet av virksomheten
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Kontaktopplysninger
Unit 3-4 Linford business estate, SW8 4AB, London, Storbritannia
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
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Not-so Abundant Coconut Candy
We purchased the second largest bouquet along with a £60 vase, bringing the total cost to £260.
Unfortunately, the bouquet was nowhere near as large or full as you would expect at this price point. The Playa Blanca roses appeared to be the premium flower in the arrangement, and I counted only eight of them. To add to our disappointment, the flowers began to wilt and shed petals after just three days, which was far shorter than we would expect from a premium bouquet. As this was purchased for a client event, it was particularly disappointing, as the overall presentation and longevity didn't reflect the price or our expectations.
16. juli 2026
Svar fra Wild at Heart
Hi,
We are very sorry to hear about your experience and that the bouquet did not meet your expectations.
We are also sorry that you did not contact us directly at the time, as we would have welcomed the opportunity to look into this and resolve it for you straight away.
Please contact our team with your order details and photographs of the bouquet on flowers@wildatheart.com including any images taken on arrival and after the flowers began to wilt. We will review this carefully with our floristry and customer care teams and do our best to put this right.
Many thanks,
The Wild at Heart team
An absolute rip-off
An absolute rip-off! I spent £200 on flowers that literally died within 2 days - the bouquet was more like a £40 bunch of flowers from the petrol station - do yourself a favour and read the other 1 star reviews - save your hard-earned money. Very disappointed.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Wild at Heart
Hi Rick,
We are very sorry to read this and completely understand your disappointment. We have checked our system but have been unable to find an order under your name. Could you please response to our request with your order number, the purchaser’s name and the delivery details so we can investigate this fully and do our best to put things right?
Many thanks,
The Wild at Heart team
Svar fra Wild at Heart
Hi!
We are so sorry for the late response and to hear about this. Please could you email us at flower@wildatheart.com with any images and your order details? We would really like to look into this and put things right for you.
Many thanks,
The Wild at Heart team
An amazing masterpiece of a bouquet…
An amazing masterpiece of a bouquet along the utmost professional and friendly support of the Team involved into the process.
22. juni 2026
When my bouquet came in sad shape due…
When my bouquet came in sad shape due to the heat wave this company responded immediately with a new bouquet. Great customer service!
27. juni 2026
The order was easy to place and…
The order was easy to place and confirmation and delivery was swift and efficient. The recipients of the flowers were delighted. Also, you rang to ask if it would be ok to deliver on the requested day as it was such hot weather and you were anxious about the flowers and the heat. I decided to give it a go on the requested day and the recipients were at home and received the flowers in good condition. Thank you!
22. juni 2026
Above and Beyond
We had a unique request and a tight timeline, and they (Robyn) went above and beyond to make it happen. I gave them creative freedom with the bouquet, and the result was absolutely stunning. The arrangement exceeded my expectations, and their customer service was fantastic throughout the process. Highly recommend!
3. juni 2026
I odered the magnificent size bouquet…
I odered the magnificent size bouquet but it wasn't that big. Feels like it has been downsized over the years or the wrong one was sent.
Not sure it was goid value for money...
4. juni 2026
Svar fra Wild at Heart
Hi Mike,
We are very sorry to hear that you were disappointed with the size of your bouquet, especially after ordering our Magnificent size.
We are also sorry that we have not yet heard from you directly, as we would really like the opportunity to look into this properly and find a suitable solution for you. Please do get in touch with our customer care team via flowers@wildatheart.com with your order details and any photos of the bouquet, and we will review this for you as quickly as possible.
Your feedback is truly appreciated, and we are sorry again that your bouquet did not feel as special or as generous as expected.
Many thanks,
The Wild at Heart team
Thanks for delivering lovely flowers on…
Thanks for delivering lovely flowers on a Sunday! The Birthday Girl was well pleased!
26. mai 2026
Spent £160 which were delivered on…
Spent £160 which were delivered on Monday afternoon and desd by Thursday evening. I've sent a separate email asking for someone to get in touch and so far not heard a word
29. mai 2026
Svar fra Wild at Heart
Hi Sam,
We’re very sorry to hear that you were disappointed with your bouquet.
Our team reviewed the images you kindly sent across this morning as quickly as possible, and we do apologise that you had not yet received a full response within the few hours since your email.
Having carefully looked at the bouquet, it appears to be in line with what we would expect at this stage, though we did notice from the images that the water looked quite discoloured. We always recommend changing the water regularly, as advised on our care cards, as this is especially important for keeping fresh flowers at their best.
That said, we completely understand how disappointing it is when flowers do not last as hoped, and our customer care team will be in touch directly to discuss this further with you.
Many thanks,
The Wild at Heart team
Wild at Heart have been excellent at…
Wild at Heart have been excellent at sorting out a delivery issue.
26. mai 2026
Wild at Heart UNDER delivered
Wild at Heart UNDER delivered - the order was for TEN stems, and only EIGHT got delivered! It was one part of a 50th birthday present delivery, ordered from out of the country, and i am seriously pissed off! Very little comms and have said they will try rectify but nothing more from them ten days later.
13. mai 2026
Svar fra Wild at Heart
Hi Helen,
We’re very sorry to hear how disappointed you were, especially as this was part of a 50th birthday gift ordered from overseas.
We completely understand your frustration that only eight stems arrived instead of ten, and we sincerely apologise for this mistake. We did offer to rectify this and emailed you twice to arrange a redelivery, first on 27th May and again this morning, as we wanted to make sure we sent them at a time that suited you.
We are very sorry if this communication did not reach you or was missed, and we would still very much like to make this right. Please do get back to us with a suitable delivery date and we will arrange this for you as soon as possible.
Many thanks,
The Wild at Heart team
The flowers were beautiful but were…
The flowers were beautiful but were dead within 3 days
22. mai 2026
Svar fra Wild at Heart
Hi Kieran,
We are so sorry to hear this. While we are pleased the flowers arrived beautifully, they certainly should have lasted longer than three days. The exceptionally hot weather can sadly affect fresh flowers more quickly, but we completely understand your disappointment.
Please could you send photos of the bouquet to our customer care team via flowers@wildatheart.com so we can look into this properly for you? We would very much like the opportunity to make this right and arrange a replacement bouquet.
Thank you for bringing this to our attention, and we are truly sorry again.
Many thanks,
The Wild at Heart team
The bouquet was very small for £200
The bouquet was very small for £200. And they were completely dead within 3 days. Very disappointed. Will not shop from Wild at Heart again.
21. mai 2026
Svar fra Wild at Heart
Hi!
We are so sorry to hear this and completely understand your disappointment.
This is certainly not the experience we would ever want you to have, especially with a £200 bouquet. While the exceptionally hot weather can sadly affect fresh flowers more quickly in transit and once they arrive, your bouquet should still have reached you in beautiful condition and lasted longer than three days.
Please could you send photos of the bouquet to our customer care team via flowers@wildatheart.com so we can look into this properly for you? We would very much like the opportunity to make this right and arrange a replacement bouquet.
Thank you for bringing this to our attention, and we are truly sorry again for the disappointment caused.
Many thanks
The Wild at Heart team
Amazing customer service
Amazing customer service, and wonderful communication. Beautiful flowers to top it off. Thank you :)
21. mai 2026
The flowers luckily arrived unscathed…
The flowers luckily arrived unscathed as the box encasing them was quite badly damaged which was not the condition I would expect from Dpd.
19. mai 2026
Svar fra Wild at Heart
Hi Sally,
Thank you very much for your review. We are so pleased to hear that the flowers arrived safely and unscathed, although we are very sorry that the outer box was damaged in transit.
This is certainly not the condition we would expect from DPD, and we completely understand your disappointment. We take great care in packaging our bouquets so they travel as safely as possible, and we will be raising this with our courier team.
Thank you again for letting us know, and we hope the flowers were enjoyed.
Many thanks,
The Wild at Heart team
They never delivered and lied
17. mai 2026
Svar fra Wild at Heart
Hi Bolette,
We’re very sorry to read this review, as we feel this does not reflect the circumstances of the order.
Our courier attempted delivery on three separate occasions, but unfortunately was unable to gain access to the property each time. We then offered to redeliver the bouquet to an alternative address to ensure the flowers could still be received.
As a refund was preferred instead, we processed this in full. We are sorry that the experience felt disappointing, but we did everything we could to complete the delivery and resolve the matter fairly.
Many thanks,
The Wild at Heart team
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