Wild at Heart Anmeldelser 

483
•
TrustScore 3.5 av 5

3,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Hey guys! The flowers you delivered were absolutely beautiful. My cousin Ann, who's birthday it was, loved them. She said they were the best she'd ever received. The volume was perfect and th... Vis mer

Vurdert til 5 av 5 stjerner

I reside in Pennsylvania, was trying to send 2 bouquets to friends in London. I emailed Wild at Heart and they responded immediately confirming they would be happy to assist and delivered in both ar... Vis mer

Vurdert til 1 av 5 stjerner

As above flowers delivered late and when they arrived they were in such a poor state Naturally embarrassed and wholly disappointed £130 is a lot of money for dishevelled flowers Jean

Selskapet har svart

Vurdert til 4 av 5 stjerner

I would have preferred a more seasonal arrangement selection. All the photos from which I could order only showed summer bouquets.

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Informasjon om virksomheten

  1. Blomsterbutikk

Skrevet av virksomheten

Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.


Kontaktopplysninger

3,7

Middels

TrustScore 3.5 av 5

483 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,7

Alle anmeldelser

(483)

134 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Amazing customer service

Stunning flowers sent and Wild at Heart were so helpful and accommodating when I sent an email requesting to change the delivery date at the last minute.

20. februar 2025
Vurdert til 5 av 5 stjerner

Stress free wedding flowers

I ordered a bridal bouquet, buttonhole and bud vases for my small intimate wedding reception from Wild at Heart. The flowers exceeded my expectations. The order arrived on time and well packed. The entire experience was stress free. I highly recommend this company.

13. februar 2025
Vurdert til 5 av 5 stjerner

Good quality

Easy order process, and the flowers ordered were exactly as depicted on the website.
Furthermore quality of the roses has remained in tact.

12. februar 2025
Vurdert til 1 av 5 stjerner

I do not accept your response as the…

I do not accept your response as the order was placed well in advance of Valentine’s Day. We stayed in until 8:30pm in the hope the flowers would arrive. They didn’t and instead we were late for dinner!

No one has yet reached out to me as they said they would. Nikki Tibbles and her team used to be good, I fear they have seriously taken their eye off the ball.

To anyone reading this simply go elsewhere for far better service and better flowers!

14. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Wild at Heart

Hi Adam,

Update: We issued your refund as quickly as possible. Depending on your payment method it can take 3-5 days for the money to show back in your account and we understand you find it misleading to not make this clear. Nevertheless we issued your refund on the 16th of February at 08:53.

As said previously, we sincerely apologise for missing your order and for not responding sooner. Whilst your order was placed ahead of time, we prepare all orders fresh on the day of delivery which is when the mistake happened - we truly regret that your order was missed. We issued your full refund the day after.

We understand how frustrating this is and hope you accept our apology.

Many thanks,
The Wild at Heart Team

Vurdert til 2 av 5 stjerner

Disappointed

I have been using wild at heart for Valentine's day since 2013. This year is a total disappointment. The quality of flower and packaging doesn't justify the price.

Disappointed.

13. februar 2025
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Svar fra Wild at Heart

Hi Merlin!

Many thanks for your review and for bringing this to our attention. We are very sorry to hear you are unhappy with your flowers - this doesn't sound right. We value you as a long term customer and would like to put this right for you. Could you please kindly share some images with us via flowers@wildatheart.com and we will review this as soon as possible.

Many thanks,
The Wild at Heart team

Vurdert til 3 av 5 stjerner

I thought that the bouquet was very…

I thought that the bouquet was very underwhelming for a £200 price tag.

11. februar 2025
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Svar fra Wild at Heart

Hi Jerome,

Many thanks for your review and for bringing this to our attention. We are sorry to hear you are unhappy with your flowers. Could you please kindly share some images with our team via flowers@wildatheart.com and we will look into this for you.

Many thanks,
The Wild at Heart team

Vurdert til 5 av 5 stjerner

Birthday freesias, long distance.

My husband arranged to have flowers delivered to me as a surprise on my birthday while I was visiting London from the US. Not only was Wild at Heart the only florist to respond to his requests, they allowed him to complete the transaction entirely by email. I received 20 of the most perfect stems of freesia, beautifully wrapped and fragrant to brighten a cold February stay. I was thrilled and he was, too.

5. februar 2025
Vurdert til 2 av 5 stjerner

Apologies but you delivered two days…

Apologies but you delivered two days late after the requested date which was my wife and I anniversary. You also delivered to the neighbours four houses away and we were not notified until we chased for the order. Finally the bouquet delivered didn’t really match what the website showed.

6. februar 2025
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Svar fra Wild at Heart

Hi Stephen,

Thank you for your review. We sincerely apologise for the mishap with your order. After looking into this, we found that it was dispatched a day late due to human error—this is not the level of service we strive for, and we completely understand your frustration.

Our team will be in touch shortly with a discount code for your next order, and we truly hope you’ll give us another chance in the future.

Many thanks,
The Wild at Heart Team

Vurdert til 1 av 5 stjerner

Disappointed…this was a birthday present

Disappointed…this was a birthday present for my wife
Flowers arrived late so didn’t arrive on her birthday.
Also, extremely disappointed with the size of the bunch which was 110 pounds.
It looked much smaller than on the website and was wilting on arrival. 1 day later and many of the flowers and branches are already dead.
Such a rip off and I won’t be buying again.

8. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Wild at Heart

Hi Maria,

Thank you for your review. We're very sorry to hear you were disappointed with your flowers. According to our records from DPD, the bouquet was delivered on February 8th as requested.

Please also note that the 'Abundant' size is shown on our website, as highlighted in the product details, which is three sizes up from the one you ordered.

We’re also sorry to hear about the flowers wilting sooner than expected. If you could kindly share some images with our team at flowers@wildatheart.com, we’d be happy to look into this for you as soon as possible.

Many thanks,
The Wild at Heart Team

Vurdert til 3 av 5 stjerner

Online order form is complicated.

Online order form is complicated if using Apple Pay. This resulted in half a dozen emails back and forth to rectify the problem.

Whilst the flowers were good quality and not your normal florist type, I personally thought they were over priced for what was actually delivered.

29. januar 2025
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Svar fra Wild at Heart

Hi Karl,

Thank you for your review. Unfortunately, Apple Payments automatically defaults to your saved address each time you use this payment option. While we aim to offer a variety of convenient payment methods, the settings of each provider are beyond our control. We apologise for any inconvenience this may have caused and appreciate your understanding.

We're also sorry to hear you were unhappy with your flowers. If you could kindly share some images of your bouquet with us at flowers@wildatheart.com, we’ll look into this as soon as possible.

Many thanks,
The Wild at Heart Team

Vurdert til 5 av 5 stjerner

Florists Choice

Flowers arrived well on time and the recipient said they were gorgeous- I did not see how large the arrangement was but I would hope that it was bountiful as the Florists Choice is quite expensive, and with a further delivery charge

23. januar 2025
Vurdert til 3 av 5 stjerner

The flowers were really beautiful but I…

The flowers were really beautiful but I ordered an abundant bouquet . It cost 195 pounds ! When it arrived it was not abundant at all. It looked like a regular sized bouquet.

21. januar 2025
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Svar fra Wild at Heart

Hi!

Many thanks for your review, we really appreciate your feedback. Could you please kindly send us a photo of your bouquet so we can check the right size has been sent out to you? Our team will come back to you as soon as possible. Many thanks!

The Wild at Heart team

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