Wifi Hire Anmeldelser 

Svar fra Wifi Hire

20. jan. 2026

Hello Angela.

Thanks for taking the time to give us your feedback. We are glad to know the device was a great help when you needed it.

Based on the issue described in your feedback, it's highly likely a local signal mast serving your area may have been experiencing a failure or damages, and this is usually scheduled for repairs by the network provider as fast as possible to get everyone in the local area back to a good speed.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.
If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.

Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind Regards
Wifihire.co.uk

Svar fra Wifi Hire

20. jan. 2026

Hello Scott.

Thanks for taking the time to give us your feedback. We are glad to know that the device was able to serve as a temporary solution while waiting for your broadband installation.

The device can be used for online gaming, movie streaming and connecting to a smart TV.

But based on the online gaming issue you described in your feedback, it's highly likely a local signal mast serving your area may have been experiencing a failure or damages, and this is usually scheduled for repairs by the network provider as fast as possible to get everyone in the local area back to a good speed.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. We then check to see if an alternative network (which isn't experiencing a telecom mast issue at that local area) is available.
If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.

Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind Regards
Wifihire.co.uk

Svar fra Wifi Hire

16. jan. 2026

Hello Warwick,
Thanks for taking the time to give us your feedback. We are glad to know that the service was good and fast when you needed it.

Hired devices are delivered on hire start dates (including Sundays, but excluding UK public holidays) or may arrive 1 day in advance as a courtesy (when possible) which is written on the delivery and return page on the website. If you required the device to be delivered earlier, we would have dispatched the device for delivery 1 day in advance as a courtesy.

I have investigated this and I can see from our system that the device you hired was a Europe device which was delivered to your UK address on your hire start date. The data on the device is always active which means you can start accessing the internet on the device once you receive it.

After looking through the customer service inbox, I can see that you did not send a request via your hire confirmation email to have the device delivered earlier. The device would have been delivered 1 day in advance as a courtesy if you had sent us a request.

Regarding switching off the data on the device, I have looked into the hire log and can see the device was not switched off on the end of hire date.

I have also checked the Royal mail return page via the courtesy return label and it shows you posted back the device on your hire end date.

Sorry for any inconvenience experienced.

Kind Regards
Wifihire.co.uk

Svar fra Wifi Hire

9. jan. 2026

Hello Peter,
Thank you for taking the time to give us your feedback. We apologize for any inconvenience experienced.

We have a variety of devices available for hire and the deposit for each device differs. We don't deduct delivery fee from the refundable deposit. The delivery charge is normally added at the checkout page when paying for the hire (and also tagged as delivery fee).

We actually subsidise the cost of delivery and packaging, as the device you hired actually cost more to package and deliver than what we charge for delivery. The package also included a Free return postage label for customers to use in posting the device back to us at the end of their hire period. The full cost of the return postage label is also covered by us as a courtesy, to make it easier for customers

I have investigated this and I can see the exact deposit you paid was refunded into your account after we received the device.

Based on the speeds described in your feedback, it's highly likely a local signal mast serving your area may have been experiencing a failure or damages, and this is usually scheduled for repairs by the network provider as fast as possible to get everyone in the local area back to a good speed.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely. before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.

Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind Regards
Wifihire.co.uk

Svar fra Wifi Hire

9. jan. 2026

Hello Kirsten,
Thanks for taking the time to give us your feedback. We apologise for any inconvenience experienced.

When you placed your order, you would have received 2 emails
• A payment receipt
• A hire confirmation email (Reply this email, Please check your inbox/junk/spam folder)

I have investigated this and I can see that your order was received on Saturday the 27th of December 2025 at 19:23 after our closing hours. I can also see that you chose Monday the 29th of December as your hire start date.

Our fastest delivery is a next working day delivery service. Your order was received after our last dispatch on Saturday. Given that Sundays are none office days in the UK, the courier service company we work with does not pickup items for dispatch on Sundays. Hence your assigned device was dispatched on Monday the 29th of December 2025 to arrive at your address the next day on Tuesday the 30th of December 2025. Hence your hire will end on Tuesday the 13th of January.

I can see this is an ongoing hire and I can also see from our customer service inbox, the customer service team has provided the required support regarding your end of hire date and how to return the device.

Given Trustpilot wouldn't be an ideal place to provide customer service for an ongoing hire, i would recommend you contact the customer service team if your require further assistance, so that they can be in the best position to support you.

Sorry for any inconvenience experienced.

Kind Regards
Wifihire.co.uk

Svar fra Wifi Hire

9. jan. 2026

Hello Brian.

Thanks for taking the time to give us your feedback and season’s greetings.

This has been looked into and I can see from the Royal mail return postage tracking page that you posted back the device 3 days late (3 days after your end of hire date). Hence the reason there was a late return fees charged for the 3 days late return.

A hire can be extended for longer if it's needed for longer than the period it was hired for by either emailing us to request a hire extension or using the hire extension link in the hire confirmation email received after placing a hire.


Kind Regards
Wifihire.co.uk

Svar fra Wifi Hire

29. des. 2025

Hello Daniella,
Thank you for taking the time to give us your feedback. We sincerely apologize for any inconvenience experienced.

We use Royal mail to deliver the devices, and due to the Christmas festive period there were delays with Royal mail logistic across the UK.

Your hire start date was on the 15th of December, I have checked the Royal mail tracking page and it shows the device was delivered to your address on the 16th of December (1 day after) .

I have investigated this and i can see you contacted us on the 23rd of December and on the 24th of December, after your hire had ended and you had returned the device.

On the 24th of December you included screenshots of the previous messages you had sent earlier than the 23rd of December to us. The screenshots you had sent to us shows you had been sending an email to "NoReply@wifihire.co.uk". instead of info@wifihire.co.uk , hence the reason we did not receive the emails sent earlier to us.


Regarding the wifi not working, It seems there was a mast failure in your location at that time. In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available, we quickly arrange for a replacement device to be delivered to your address.

Unfortunately, we were not made aware of this so we were unable to investigate the issue during your hiring period because you had been sending emails to the wrong email address which meant we had not received your previous emails during your hire period.

Sorry for any inconvenience experienced.

Kind Regards
Wifihire.co.uk

Svar fra Wifi Hire

29. des. 2025

Hello Jamie,
Thanks for taking the time to give us your feedback. We sincerely apologize for any inconvenience experienced.

The device can be used for online gaming, movie streaming and connecting smart TV.

But based on the speed issue described in your feedback, it's highly likely a local signal mast serving your area may have been experiencing a failure or damages, and this is usually scheduled for repairs by the network provider as fast as possible to get everyone in the local area back to a good speed.

In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.

Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.

Sorry for any inconvenience experienced.

Kind Regards
Wifihire.co.uk