WeSwap Anmeldelser 

I think Weswap has gone bust, as a share holder I logged into my account and the status is insolvency. I undrestand the risk of investing and expect to write that off. However the money in my account should be ring fenced? I have emailed you replying to an email you sent in October, how do I get my balance returned as I have requested this and provided the info I expect you need.

Still unable to load my card ! This has been going on for months now, when will the load function be back up and running ?

I have a WeSwap account and have had no communication from them about the launch of 2.0. My original card expired in November 2021 and I have not received a new one. I have tried to logon to my app but am unable to. I have emailed customer support but have had no response. The phone number they published comes up as unavailable. I had hundreds of Euros and Pounds in my account how do I get it back?

Go on holiday in feb trying to load money since Dec and can’t as load function doesn’t work. In addition neither does bank funds transfer onto card. It’s ridiculous really why do I have an account I can’t use???? They have e mailed back in response but stating they can’t give a time line of when issue will be fixed. How is this helpful to customers travelling currently. Also the issue and fault has been a long while now so it’s ridiculous. I wish I just never bothered with 2.0

Have new app 2.0 with funds on.
App wont let me log in, start the process to sign up then says account already exists but no option to actually log in, where is my money!!!!???
Ill be reporting this to the financial ombudsman

This was a legitimate service but in October I was informed that my WeSwap account had been closed in September, and although it was possible to set up a WeSwap 2 account, the deadline for transfering funds had passed. I requested a refund to my bank account as explained in the email. Only an automatic reply was received and no refund has been paid to date. I have attempted to contact them again today, their phone service only allows you to leave a voice mail.

I am interested if anyone has consiered legal action against this company yet as this appears to me to be fraudulent.

What is the point of a travel card when the most basic functionality of being able to load money has not worked for weeks. The launch of WeSwap v2 has been a complete disaster. They clearly have major I.T. Issues and it gives no confidence in their service. Get you act together.

I’ve used WeSwap since 2018, I have a lot of euros loaded on my card. Last time we used them was February 2020, due to the pandemic we haven’t travelled. I kept my card active by swapping some euros to GBP and received the new 2.0 card which I activated. However now the app no longer works and I’m having no luck trying to communicate with customer services. Very worried.
I’d like to update my review, I’ve had a response from We Swap customer services. They were very helpful and talked me through how to activate We Swap 2.0 step by step. The app is working and I’m able to access my funds. I hope they can iron out any glitches for other customers. Thanks trust pilot

On the 14th December I emailed Weswap asking for information on how to transfer funds out, given the total lack of functionality on the app. I've spent most of the GBP I had but I still have substantial amounts of AUD, HKD & SGD which I can't use because of travel restrictions. 10 days later I still haven't received a response. If I get one I'll update the thread...if not I'll have to escalate.

Up until recently would have recommended to anyone, now it's a useless piece of plastic because of the topping up/loading issue. Spent most of my balance recently in Europe but will now probably have to follow others and make alternative arrangements. A bit more transparency and honesty as to what the problem is and when it will be fixed would help.

Well because of bad reviews, I requested my money from WeSwap, it looked like I would loose all, but I needn’t bothered, I have never had any trouble paying with with my WeSwap card, and I received the money I requested within a week, I was worried I admit, but I did not know WeSwap are backed by a bank in Gibraltar

My “worried” review received a very prompt response from WeSwap advising me how to proceed in order to retrieve my funds. Within three days, the money was refunded to my account - the process was quite straightforward in the end and I am very relieved.

I do not like companies that use "a**hole design" they make it real simple for you to put money in, but you want to transfer it back to your account ..... you have to email them ... with a PDF of your bank statement!!!! What the hell! who does that in this day and age!
The WERE ok - now they are a dodgy as hell company
No, just no - run away from this company

Used to be a good service but since WeSwap 2 came out it has been utterly useless. App is unusable & my wife has the same problem. Fortunately after a lot of fiddling around we have both received a refund (almost GBP4000) and closed the accounts.
Avoid at all costs

Diabolical. Why respond to a review months old, very quick service I must say ? I have closed my account & I’m know have a starling card for travel . Anybody considering we swap I would do the same !

Weswap USED to be quite good. The pandemic messed things up then they decided to CHANGE their system and its gone tits up. Are they selling the company? Can anyone use their card? Does the app work? WHO KNOWS?! Still awaiting a refund of MY money over a month now. AVOID THIS GARBAGE COMPANY

We were very worried, we saw online that weswap were getting seriously bad reviews. We checked here and our hearts sank, we had £700 with WeSwap and this was the day before going away! We drive to France and the card worked perfectly as you would hope for. No problems drawing out money or spending in any shops. We did however find if we used a card at one vendor and then tried to use it again at the same place it would constantly decline, I'm guessing this is a fraud protection. Only thing was we used it to get petrol and it ring-fenced €150 for a £65 petrol spend. It is still ring fenced now 2 weeks later but I'm sure we'll get it back, and it's not WeSwap that held the funds, it's the service station.

So transferred to weswap2 and tried to use in spain been declined twice no response from the customer service department so gone from really good to utterly useless.

4 weeks now since new card version 2 and still cant load it, this has been a complete waste if time. Should not have launced if basic processes did not work. I now have no faith in the product and am looking for alternatives.

I had a WeSwap card which was closed down without sufficient warning. When it was already too late I got an email saying I had to send a bank statement to a bank in Gibralter to get my money back. The app stopped working and I couldn't see my money. I followed these instructions to try and get my money back by emailing this bank in Gibralter but heard nothing back for months.

Edit: since leaving this review both WeSwap and the bank in Gibraltar are now in touch. I have resent my bank statement. Will update when I receive refund.

Edit: have now received refund of balance after sending another bank statement.