Primo Water Anmeldelser 9 036

Always on time on the day of delivery
Thank you

What a joke this company is. Hit you with made up late fee charges. They missed my water delivery almost every time. Extra charges on my account? DO NOT GO WITH THIS COMPANY. They are hit you with fraudulent charges. Now they threaten me with creditor against me. stay far way. Lady on the phone is nasty to talk to as well.

The delivery driver was very kind and professional. I appreciate the consistency Primo brand continues to have over the years. Their customer service is always excellent!

We are big water drinkers in my house so it's great to have the water already chilled I don't have to put it in the fridge it's great to have larger gallons where I don't have to worry about going to the store and they're being out of it

I have the service for 4 years already and right now the company that is sell it to somebody else and now the service is not good anymore it's the second time the driver doesn't show up to my house I got on my empty bottles outside so I had to put them back inside the house because I never show up so I'm not recommended when this company any more

I am happy how the delivery service is working for my daughter Nancy Sinfield. Thank youH

It should not be difficult to cancel service or correct a billing mistake (charged for water I didn’t receive) They want you to do everything on line but the online chat is a joke. I was dropped three times in a row by three different agents trying to address a confusing bill after I cancelled my service. Today, I finally called and spoke to a customer service agent despite the automated phone tree they try to push you through. She was pleasant enough but I was shocked to find out that they were just charging me late fees of $20 for a “late payment”. The late fee for the late fee was $20. So I still owed them $40. What? Beware! This company has unethical billing practices.

Service
Quality of water

Probably the worst company I have ever encountered. I am over-charged routinely, then hours on the phone getting it sorted, then the wrong amount of water (usually more, for which I am over-charged) or the water doesn't come timely, or at all. I am writing this review in the hopes that this week they will take the extra bottle off my CC without me having to spend hours on the phone sorting it.

I have already submitted a review. Thanks!

The customer representative was understanding , courteous and helpful

This company is horrible! I can’t believe Costco has vetted this company and refuse to help with ongoing issues. I was at Costco and Primo water was there the sales person was a complete LIAR! 6$ to rent th equipment, 1/2 off 5 gal bottled water. Just download the app he said and you’ll be able to manage your entire account. Free set up and delivery cancel anytime! Sounds like a dream. The past 3 months have been nothing short of a money sucking scheme! The delivery of equipment and water was dropped off at my door - no set up no warning from the company. They updated thier app to a new one and you CANT log in! My first bill was $78.18 for delivery, set up (that never happened), the wrong color equipment promised in the store (black versus white), and all items left on my doorstep. After hours on the phone with the company I was offered a $30 credit for my troubles. I cancelled all future deliveries because of the amount of water they delivered. They continued to deliver despite cancelling or skipping deliveries. I had finally had it with the $16 delivery fee which is more expensive than the water itself and the constant issues with the company. The last straw was I scheduled a pick up of all equipment on Tuesday 4/21 called and confirmed with customer service last week. Today they showed up - I called customer service again and they said they don’t service my area on Tuesdays so they came today unannounced. Why was I provided an appt for Tuesday by their customer service then - the response from the representative was “maybe when the system migrated it changed the date”. Whatever that means. Regardless I am out almost $160 for 2.5 months of service. It’s more cost effective to go to Home Depot or Walmart and purchase your own dispenser and have your water filled for $.49/gal at the local grocery store than deal with this company. The FREE service they claim costs $16 anytime they come out to your residence. I’ve never been so disgusted with a company in my life. Stay away and buyers be aware! They lie lie lie!

Great service always on time and keeps us informed.

I like getting the reminder about my water delivery date and being able to adjust my delivery if necessary.

Loved the water service but not being taken advantage of. Skipped a month several times because we didn’t need water. Would get charged for it and call customer service on the issue. Was told I’m paying for the previous month so next month no charge for water service. The following month received my water and charged. Was told it was for the current month which is not what they said. I showed screenshots proof of what I was told previously with no explanation. They charged you every month even if you don’t have a water delivery. We had skip several times over the year before I started to pay attention to charges. Also noticed prices changed every month for the same order on top of charges for not even having water delivered. Garbage!

Although past deliveries were inconsistent, the present ones have become more reliable.

My deliveries are on time in a timely manner according to the schedules. Also, I’m able to update my schedule deliveries when needed. Customer service are nice & professional when I call in!

Delivery prompt. I haven’t has issues with customer service; online account is convenient