Wardrobe Direct Anmeldelser 

309
•
TrustScore 3.5 av 5

3,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

I sent a query regarding a wardrobe via the online email form. I got a reply back quickly with all the information I needed. I ordered the wardrobe and set up a payment plan - The whole process was... Vis mer

Vurdert til 1 av 5 stjerner

Awful quality and instructions were terrible. The drawer shelf was 2.5mm hardboard held by nails, usually the drawer sides would have grooves where the shelf would slide into. Instructions w... Vis mer

Vurdert til 5 av 5 stjerner

Very pleased with the wardrobes when they finally arrived (had to wait several weeks as one of the parts was out of stock so it was delivered in the 7-10 days stated on the website). They were quick... Vis mer

Informasjon om virksomheten

  1. Soveromsmøbler

Skrevet av virksomheten

We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.


Kontaktopplysninger

3,7

Middels

TrustScore 3.5 av 5

309 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 76 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,7

Alle anmeldelser

(309)

62 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 3 av 5 stjerner

OK but expectations were much higher

The website is easy to navigate, delivery ok but I have to say the quality of the wardrobe is not amazing for the price paid. I've had similar furniture from different companies that were much better quality wise so slightly disappointed.

17. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Terrible delivery service

First I was delivered the wrong door for my wardrobe and when they delivered the right one eventually they refused to deliver to my room of choice as promised during the whole mix up. No accountability for mistakes and refused any sort of compensation. Wardrobes direct and their courier company clearly don’t speak to each other as they both lie and contradict each other leaving me to sort out my own issues. I’m extremely dissatisfied and wouldn’t recommend their service at all! Only reason for the second star is because I actually like the wardrobe itself.

24. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til Wardrobe Direct

Svar fra Wardrobe Direct

Dear Customer,

Thank you for taking the time to submit your feedback.

We are pleased to hear you like the wardrobe and we are sorry for the inconvenience caused regarding the wrong doors being delivered first time to the ground floor.

As a reliable and responsible retailer we immediately took full accountability and replaced your doors. Although we forwarded your request, unfortunately the logistics company were not able to take the doors upstairs to your room of choice due to their policy. This is also explained in our terms, at the time of placing your order and in all email communications that delivery is to the ground floor only unless you purchase an assembly service.

We apologise for the inconvenience caused.

Best Regards
Simon
Sales Team Manager

Vurdert til 3 av 5 stjerner

Not worth it

For what you pay, the quality is just ok. The design is nice but we had multiple issues with our wardrobe. Some are still unresolved. I think the most disappointing is that the fitter tried to cover up a damaged part without letting us know and the light switch was faulty, for which it took multiple emails with the company to convince them it needed replacing - this is still being resolved. I’ve spent too much time on this wardrobe - and given that we chose this more expensive option over ikea so that we wouldn’t need to spend much time on it, I’d say the choice hasn’t really paid off. Such a shame because the design of the wardrobe is nice but overall execution, service, performance, quality and fitting service have been disappointing.

15. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Poor quality wardrobes and screws

10. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til Wardrobe Direct

Svar fra Wardrobe Direct

Hello Ryan,

Thank you for taking the time to submit your feedback but we couldn't find your order and have contacted you requesting further information without any reply.

We sell a whole range of wardrobes to suit every budget, from the most basic to some of the highest quality wardrobes at a more premium price.

If you have any issues such as defects in the quality of your wardrobe and parts, please email us on sales@wardrobedirect.com with your order number and more information so we can help and support you under your warranty.

Best Regards
Simon
Sales Team Manager

Vurdert til 5 av 5 stjerner

Good product, good service

Good sturdy product. Good ordering experience with extremely helpful chat facility as we sought to schedule delivery and assembly with other work being dome in the house

19. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The wardrobe delivery and installation…

The wardrobe delivery and installation service was excellent. The team arrived on time, handled everything professionally, and ensured the installation was completed to a high standard. The wardrobe was assembled perfectly, with great attention to detail and care for the surrounding space. Communication throughout the process was clear and friendly, making the experience smooth and stress-free. I’m very satisfied with the quality of work and would highly recommend this service.

10. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Difficult to assemble and doors drop off

Took ages to come once ordered. Ordered 6th October, delivered 4th November.
The delivery was fine. One man carrying everything out of the can with care. I asked him to leave in my garage as I needed room to assemble it in my house. He did this. Brilliant.
There's little indication on the boxes what's inside, so I had to do a lot of guess work and the instructions were vague in parts. Struggled to put it together with my 13 year old.
The wardrobe is massive. Make sure you have enough room. I hadn't accounted for the middle section which doesn't go flush with the wall at the back, or it isn't level with the two side wardrobes, so it has to sit out a bit. How you then fix it to the wall is anyone's guess. The size wasn't clear from the measurements on the website given on the diagram. Only had room in daughter's room for two pieces out of the three.
I also have a problem with the doors which won't stay on the wardrobes. They keep falling off, and they are heavy! Also, the back sections are really flimsy and I broke it in a couple of places trying to force it into the channels. You can't slide it down, unless you have a massive room to assemble it, so you have to lever it in.
All in all, it looks nice, albeit it has no doors on at the moment until I come up with a solution, but it's really expensive for some chipboard furniture. I'm disappointed.

17. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til Wardrobe Direct

Svar fra Wardrobe Direct

Hello Hazel,

Thank you for taking the time to share your feedback.

I can see that you ordered the Clack White Gloss 3 Piece Modular Corner Hinged Door Wardrobe Set and we do highlight an important statement in the description that you require a minimum wall space of 215cm on both side of your corner to fit this wardrobe.

Our website displays as much information as possible including accurate dimensions and tips on the required space for such large furniture including the space required to assemble your furniture.

All our flat pack furniture is made from sustainable MFC which is laminated chipboard making it affordable, durable, low maintenance, scratch and stain resistant. Its the same materials used in all flat pack furniture by majority of large reputable high street retail brands in UK who typically charge significantly more for the same quality and finish.

I can see that you opted for self assembly. You have hinged doors that are secured by 3-4 hinges per side which should not "fall off" as described unless they are not fitted correctly or if you have faulty parts. This is unusual and concerning for us.

Please email us on sales@wardrobedirect.com with further info including photos so we can assist you further with any required replacement parts and further advise on how to secure your wardrobe doors.

Best Regards
Simon|
Sales Team Manager

Vurdert til 3 av 5 stjerner

Service is good, delivery not so.

Service was great, we paid for the wardrobe to be built which went ahead fine. Biggest issue is delivery, they only deliver to the ground floor which is a problem if people struggle to get the heavy boxes upstairs.

13. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til Wardrobe Direct

Svar fra Wardrobe Direct

Hello John,

Thank you for taking the time to submit your feedback.

We can only arrange assistance in taking your furniture to the room of choice when you purchase an assembly service.

Like all bedroom furniture retailers using 3rd party logistics companies they are only insured to deliver to the ground floor when you opt for delivery only.

This information is provided on our website delivery information, your order confirmation email and in the follow-up email prior to the delivery.

Thank you for shopping with Wardrobe Direct :)

Best Regards
Charlotte
After Sales Team

Vurdert til 5 av 5 stjerner

Great experience

I had some very expensive quotes for redoing my dressing room wardrobes so I was so pleased to find Wardrobes Direct!
The delivery and wardrobe construction were very professional and efficient. Altogether I am very pleased with my experience.

27. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Very disappointed with this company

Very disappointed with this company.
We finally received the wardrobe. Just over two weeks ago at 5.57am in the morning. Paying an extra £20 to have a wardrobe taken upstairs.
We believed the wardrobe fitter was also them but no we had to arrange this ourselves. Although if you read the long winded email they send it is at the bottom.
To be told he can fit it at 6 pm or 7 pm and it take 3 1/2 hours. Plus.
This isn’t suitable to us and asked for a normal time slot. Which was this morning at 8am. No show. I called and apparently he’s coming tomorrow. We will see? Luckily we didn’t take a day off today as I would have been even more frustrated with this company.
We’ve even had an email asking us to remove our last negative review that my husband has written. What a joke.

26. september 2025
Anmeldelse skrevet uten oppfordring

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