Wallpaper Shop Anmeldelser 

Shocking customer service!!! I ordered 4 rolls of wallpaper and when it arrived there was only 3 and the parcel was drenched, as if dumped in a puddle, then rebagged and labelled. I contacted customer service and found the very rude, Charlotte, who after 5 emails back and forth has not once apologised or even acknowledged fault. Even when I explained that the wallpaper may be ruined due to the fact it’s sodden, Charlotte assumed it was Evris fault and offered no solutions or refund. DO NOT USE!!!

Always reply back quickly more then helpful with anything you ask them would definitely order again from this site. Plus wallpaper is absolutely beautiful ❤️

Absolutely shocking service. Ordered 6 rolls of wallpaper and painter realised there wouldn't be enough so ordered 2 more on 9 October, only delivered today 21 October. Painter was finishing on 17 October so had to get them from an alternative source. The wallpaper shop don't do return labels etc. and I have to return them at my own expense. I would avoid using this company, loads of better, more reliable, more customer focused alternatives on-line.

Ordered two rolls of Envy stitch please in hot pink. Was told it was out of stock and would be a few weeks. I said I would wait. Then it arrived in the next few days. I was putting this on my chimney breast and a different paper from a different manufacturer on the walls beside the chimney breast. I had two decorators with 20+ years experience each put this up. They pasted the wall but the paste soaked through this paper and it fell off. The same paste was used for the paper from the different manufacturer and there were no issues with it. I thought maybe there was a quality issue with the paper, having been advised that it was not in stock. I contacted the Wallpaper Shop who stated that too much paste must have been used. I pointed out that the other paper was hung with no issues with the same amount of paste on the same day and there is no guidance about how much paste to use. They then said the paste was either too thin or too watery and to use ready mixed paste. Surely there is something wrong with the paper. My decorators are experienced and hung the other wallpaper on the same day with no issues. Very unhappy.

Fantastic experience with the wallpaper shop, the customer service is excellent. Wallpaper was lovely and great quality but unfortunately it did not match the colour scheme in the end as I changed my minda on what paint to use. Customer service always replied to all emails quickly and helped me to return the paper & issued a refund no questions asked even though i sent the paper back around a month after purchase.

I will use this company again for future decorating projects.

I have made two orders in the last week, really impressed with how fast they despatch and all my items were in order

Thanks guys

I had never heard of the company before, but was impressed with the service and especially Charlotte for her excellent customer service. Ordering was clear and was delivered within 24 hours well packed.
The wallpaper is of excellent wonderful quality.
My kitchen will look amazing one I have decorated.
Many thanks once again.
Regards
John

I have ordered numerous samples for wallpaper, had no chance to even wait, it was on my doorstep within 48h. I came back for actual rolls and these arrived within 48h. Well packaged, wrapped and just great prices!! Spoke via email with customer service too, and they were wonderful and helpful, shout out to Nykita!!

I have been using Wallpapershop for the last 18 months and found everything about the company first class. They offer s great selection online, with a user friendly website. For me it is the after-sales that is so impressive; on contacting by telephone, the response is swift with no annoying options or waiting. Most of my queries have been dealt with Charlotte, who is so helpful; she really does go the extra mile which is so unusual by today's standards.Charlotte would be an asset to any company or organisation.

High quality stylish wallpaper. Excellent service, very quick delivery of samples and even quicker delivery of wallpaper. I had to ring to check batch number and Clare couldn’t have been more friendly and helpful.

Really great personal service - goes the extra mile. Charlotte is particularly helpful.

I ordered two rolls of a wallpaper which sadly arrived looking nothing like advertised so I returned it via same delivery company Evri using a return label about two weeks ago. I keep emailing them asking for refund, they must have received it within 48 hours but they keep saying they have not. The label was tracked and they have received it indeed. You are an awful and shameless company! I will file a complaint with the consumer protection agency.

Addendum: the company is not telling the truth. I created the return label via the delivery company EVRI which they used for the delivery. That's the way everyone returns goods. When I emailed them the picture of the label after posting the goods back to them, they advised me to send it to a different address. Well, too late, you should have not provided me with a wrong label. I emailed you twice in two weeks asking politely if you have received it until your rude customer service representative sent me an abrupt email that my refund will not be issued unless it's delivered to their address. No more info was provided so excuse me for trying to get my money back!!! God knows how many people you have deceived like this. Already reported you for fraudulent activity.

Ordered online, with normal delivery and received my wallpaper in 2 days.
Lovely quality wallpaper that looks better in reality than in the picture.

I placed an order with the wallpaper shop on a Sunday evening and was very impressed that this arrived less than 48 hours later. Upon opening I realised that I had been sent a different wallpaper, so emailed their support desk and received an almost instant response advising me that they apologise and have sent out the correct order to me. Also told me to keep/dispose of the wrong roll of wallpaper meaning I didn’t have the hassle of having to sort the returns for this. Less than 24 hours after I reported the mistake, I had received the correct order. Very please with their delivery times and communication and would not hesitate to use them again in the future

This company don't even deserve one star!
I ordered my wallpaper on 9/11/24 and it still hasn't arrived on 22/11/24. I have emailed the company 3 times and they promise to look into this but then I get no further response. I have asked for a refund and they said no! I will now have to get in touch with my bank and report this as a scam. I would not go near this company again.

I bought wallpaper online but did not order the sample (which you had to pay for). The paper that arrived was a different colour than the picture online showed. The delivery note even gave a different description to the one I believed I ordered. I ordered “cobble stone wallpaper cream” and the delivery note said “brick wallpaper slate stone rustic”.

I will not order again online as obviously this matters. It is a lesson learned.

Wallpaper is fabulous quality firstly, my complaint is that the website does not state clearly about batch numbers, I placed an order but needed more so placed a second order for same wallpaper ? The second lot turned up darker than first lot ? Emailed the company to ask why it’s not clear about batch numbers, to be told this information is hidden in terms and conditions ? And when ordering more wallpaper you should do this via email or phone ? Now this to me is quite important to know and therefor shouldn’t be in terms and conditions and be in plain sight ? So why can’t you just be transparent firstly I want the colour I’m looking at advertised ? If you have different shades surely you show this on your site as when decorating shades actually matter ? And secondly why can’t you have a batch number option when ordering ? This is a basic part of the ordering process and I shouldn’t have to physically search through terms and conditions to find out that the wallpaper comes in different shades and that I have to call when wanting to place a second order? Your answer to my complaint was a pathetic attempt to justify the fact your website is insufficient when it comes to important information, quite underhanded to hide this info in terms and conditions ? Please correct your ordering process on your website? Just to be clear the background colour of the first lot is cream the second is grey ? If your supplying different shades show this, put an option for batch numbers show customers that there are different shades ? Not a lot to ask, and please sort out your customer service team rude to say the least

Shambolic customer service and not in the least helpful.Ordered a sample ( you have to pay for these ) but did not arrive.Sent messages to customer services but not helpful.They've lost a good size order beecause they couldn't be bothered to send out another one on first class post.never again.

Evri lost my wallpaper, I was offered a replacement and they kindly sent it express delivery as needed it asap, and I received it next day- today. Very greatful. Amazing customer service.

Unfortunately I haven’t order enough so I’ve now placed another order which is my own fault. Looking forward to my further rolls to come.

Very happy with the company so far and recommend them to everyone

Very happy with the both the communication prior to arrival and the Rasch Red Linen Style Wallpaper purchased this week.

As I'd had an earlier sample I messaged to check the 5 rolls would have same batch numbers (which they were)

Nikita was extremely helpful with speedy replies.

I placed my order and paid for Express Delivery and was amazed at how quickly this was delivered the next day.

Only slight negative was Evri delivered 2 hour earlier then in ETA and left box on step but thankfully there when I got back home.

The wallpaper won't be hung until next year so can't comment on how good it will be for pasting and how it looks but up to now all in all a very good experience with the Wallpapershop.

Many thanks
Sue