Vplak Reviews Anmeldelser 

Title: Order Placed - No Update for 5 Days - Order ID 1872804890

I ordered AHUJA SUB-300A on for Rs 27,570. Order ID 1872804890.

It's been 5 days and status is still "Ordered" only. Website says "4-5 hours to process order" but nothing packed yet.

Support email says "material coming from importer, in transit" and on call they say "we order direct from company". Their website claims "large warehouse in every major city" and "quick delivery" which is misleading.

Price was the lowest online, which is why I ordered, but no tracking, no dispatch update. Hope I get authentic product as promised.

Will update review once I receive it.

Vplak India pvt Ltd is a SCAM

Vplak India pvt Ltd is a SCAM. I've placed order for two JBL Authentics and paid amount in full. After several days of followup they delivered only one unit.

Post that, Vplak team stopped answering calls or responding.

You will not be able to cancel any order and get a refund under any circumstances. They will ghost your communications (e-mails, calls etc) and you will never get a reply from them in such cases. In my case, I sent an e-mail requesting to cancel an order that was not yet shipped, which was ignored and they sent a wrong model. I returned it and requested again to cancel the order and issue a refund. But they refused again to issue a refund.

If this has happened to you, please escalate to the National Consumer Helpline. You can also call your bank to dispute and request a charge back. Under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, once a delivery is refused and returned to the seller, they must process a monetary refund. Forcing a consumer to take a credit note, forcing a purchase, or keeping 100% of the product cost as a penalty constitutes an unfair trade practice and a deficiency of service under Indian law.

I had a fantastic experience shopping with VPLAK Electronics!
The ordering process was seamless, and their website was very easy to navigate.
My product arrived promptly, in perfect condition, and with secure packaging.
Their customer support team was super helpful and responsive throughout.
Highly recommended for genuine products and reliable service—I will definitely buy again!

Good delivery, good product and good customer service. I recieved the product on time and in good condition. Highly recommended.

Delivered on time, smooth process, new product and well communicated

Delivery on time. Product is genuine and in best condition.

Good custmer service ...

I ordered Vox Valvetronix VT20X 20 Watts Guitar Combo Amplifier on 08-Aug-2026. While ordering the website shows that order will be despatched in 4-5 hours but I got it delivered 22-Aug-2026. Despite chasing their Gurugram support number, WhatsApp message, no response from VPLAK whatsoever. The funny thing is you will reach an automated message of out of working hours during the working hours. This clearly shows they don't have any support number to reach to should you need any help. After opening the amp, there is no sound coming from the amp, I emailed my query on 28-Aug-2026 and to this moment, no response to my email nor anyone contact me on how to resolve this issue. To me 24,900 to the drain. Please don't buy any product from this company. They are fraud.

Truly Good Company Because they are providing Genuine And Trustable brands products and giving good warrenty services and good customer service

Company is providing genuine products and really good customer support they always support and good

I ordered a product which was listed in their website, however after ordering they called me and informed that the product is discontinued. They offered me to upgrade to newer model with additional payment, which I accepted relectuntaly. However post that everything was processed smoothly and got the order.

The price on Vplak was the lowest online and I got the product on EMI without any processing fees on Credit Card.
Product was original.
Information on Delivery Tracking can in improved. Overall best Rate and service.

Good site for shopping
Good connectivity
Packing and genuinety confirm

I recently purchased a Denon receiver from vplak. I found their price offering very competitive. As this was a high value purchase, a sales representative curated the buying process from order placement till the delivery, which was assuring. After delivery, as this was an upgrade over my existing receiver, the setup was done by me. However, I found the product being genuine. I am yet to explore vplak's technical support as I just started enjoying my new receiver. Thanks vplak team.

My relative gifted me a Mission LX2 speaker and he ordered it through vplak. I was travelling when it arrived. When i opened the box, both speakers have physical damage, and one of the speaker is not working. Tried reaching out to them over phone for 3 days, no response. Emailed them and waiting for response.

Update:
Received a call back and they promptly shipped the order and I received it on time. The online shopping and post order customer service has room for improvement but one thing is undeniable- they offered the best price and authentic product. Their executives reached after my initial review. Since it was my first and only experience with them, I’m updating my review.

Old review:

Once you place an order, don’t expect them to return calls. They will aggressively follow up until you place the order. After that no updates, no mails. You’re on your own. They won’t even answer your mails or messages. Not trustworthy at all!

Vplak team handled everything well, and I would definitely consider using their services again. They mostly Listed Brand new upcoming limited stocks Products. Arranging them and shipping sometime delay incase they are not able to arrange they just refund you within a week. I have Ordered 4 Products got 3 of them and a refund which they could not arrange me. I love to purchase for my self and suggest you to Trust them Again.

Few Valubale must consoder things i would like to give them as feedback
1. Improve your Customer contact Responce Systems (Call, Message, Mail reply)
2. Improve your Website (Currently it feels like Outdated non-Functional)
3. Consider A customer's Negative reviews please don't just ignor

Don't answer the phone after receiving the money. Not a very trusting and good site for your online shopping.

After a long delay and several follow-ups, I finally received my KEF speakers on 20th july after one month follow up The product is genuine and in good condition. However, the communication during the order process was poor, and I had difficulty getting updates after making full payment. The issue was eventually resolved. I hope the company improves its customer communication and delivery updates in the future.”