Excellent service throughout. Elena was fantastic, friendly and efficient throughout the process of part exchanging my old car for a new XC40. Excellent customer service from the whole team at Poole, made me feel heard and valued right from the start. Will absolutely be my first port of call when I'm ready to change cars.

Elena was completely professional yet very friendly and welcoming to us when we came to look at an XC40.
We were expertly guided through the process of buying a car from start to finish.
Thank you Elena and Volvo Poole.
We are loving the new XC40 😊

Elena made the experience of purchasing my new car an absolute pleasure from my initial phone contact, personalised video of the car I was interested in and then the test drive and purchase.
I travelled 65 miles to this dealership but it was definitely worth it! I would highly recommend Volvo Cars Poole.

This was our first time looking at Volvo’s. Elena greeted us and was very welcoming, friendly and easy to talk to. We discussed all different options and decided to go for an XC40. Elena was very knowledgeable and patient when we were asking lots of questions. Elena from start to finish was nothing but professional, friendly and helped make the process of purchasing run smoothly. Nothing was ever too much trouble! Thank you so much!

Elena made the process very easy with a bright and cheerful approach, all our questions were answered if not by elena then by someone who knew the answer.
Handover of the cars was a joy and everything was explained clearly .and set up before we left the showroom

Very pleasant experience and Marc was extremely helpful, every detail explained fully and left feeling confident id been looked after and made the right decision. 100% recommend.

Marvellous. They did the repair to my car and I read a book along with a hot chocolate.

martin

Had a great experience at Volvo, was able to walk in same day and have a look at a few cars with the help of Elena. We ended up leasing a vehicle and were guided really well in the process. Thanks, again!

Great communication from the whole team and a super easy exchange - thank you to James for dealing with my requests from start to finish!

Recently bought a used XC40 from Volvo Cars Poole and it was worth every one of the 130 miles of the round trip. Beautiful car and great service from Jordan who was there for me every step of the way. Friendly, knowledgeable and very helpful, nothing was too much trouble for him. Hot chocolate was very welcome and the big blue bow a nice touch too :o) Would not hesitate to recommend both Volvo Cars Poole and Jordan Fleet. Many thanks.

Seamless transition throughout the purchasing process. We were looked after by Jordan Fleet who we found to be friendly, knowledgeable and nothing was too much trouble. He kept us informed throughout the process and followed up a few days later to check everything was OK.

This is my 3rd Volvo XC60 in a row. I have been a customer of Volvo Poole for many years and my experience with them, especially when compared with some other Volvo dealerships, has been very positive.
For my most recent purchase, Jordan was my contact person. He proved himself to be very knowledgeable and capable in all the aspects required to complete the sale. He was very friendly and was a man of his word.
The whole process from sales discussion to driving off with the new vehicle, was very professional, competent and efficient.
I look forward to maintaining my relationship with Volvo Poole for many years to come.

Great communication, polite, and very accommodating. Jordan is a very easy guy to deal with. I travelled 150 miles to purchase my Volvo ex30 from them and would do so again for future purchases.

Very professional team. Listening to your concerns and questions and always taking time to answer and reassure you. Special thanks to Elena and her manager John.

Everything was clearly explained and we felt informed during the whole process of purchasing our first Volvo with Marc. We were impressed with the quality of service from all other staff we met while going to Volvo Poole three times during our purchase.

Such an easy process and felt thoroughly looked after

I had my Volvo XC40 serviced at Volvo Poole today.
The car service and MOT was fine but their customer service leaves a lot to be desired.
With previous services I took advantage of their free courtesy car or their free collection and return service.
This year, as I'm 85 years old, I was told that I was too old to have a courtesy car and I had to pay £20 for their previously free collection service.
Although they put the blame on their insurers I will be reporting this age-discrimination policy to the Equality Advisory Support Service. If Volvo Poole can't supply a courtesy car I think that they should provide the collection service free for the older effected customers.
My car was scheduled to be collected between 8.30am and 10.30am.After chasing them up their driver arrived at 11.15am. No notification from them so nearly the whole morning wasted. Why they couldn't phone me once the driver had his schedule I don't know, but another instance of bad customer service.
They also provide a car wash as part of their premium service package. However, the quality of this is bad; they left my car with dirty wheels and dirty water drip streaks on the rear window.
I don't consider their premium service to be worthwhile and will be exploring local non-Volvo garages for future servicing

Great experience from start to finish. My thanks to John and the team for their help too. Our special thanks are for Elena, who dealt with us personally and who was
very helpful throughout the whole process.
I am new to owning a Volvo and Elena ensured that everything went smoothly. No matter how silly my questions must have seemed, or how often I had a query or got stuck with the online procedures, Elena was able to answer and resolve things quickly. She was always cheerful, professional & attentive. Thank you.

Great service from Marc Walby, took his time to explain everything on my new car.

Jordan was really helpful with the purchase of my first EV... didn't matter how stupid my questions were, he was patient and kept a great sense of humour. Consistently good service at Volvo Poole - thank you!