We had an engineer come out to fit a new heating element on Friday 11th September, looked like a great job and took some hours to do. It worked well until Sunday morning and stopped working again. A d... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent. Booked an online boiler repair. Alan McD arrived early, very polite & professional & knowledgeable, had a replacement part in the van. Boiler was fixed and running quickly
Selskapet har svart
Gary Whelan connects so well with customers and doesn't just promote the company he works for but does a really good job of promoting the host of the event as well .Already booking him in for 2027... Vis mer
Selskapet har svart
Recommended and installed by our plumber, easy to use and plenty of heat and hot water. Easy to register online.
Informasjon om virksomheten
Skrevet av virksomheten
For over 40 years, Vokèra has been a trusted name in home heating across the UK and Ireland, delivering reliable, energy‑efficient solutions for both domestic and light commercial applications. As part of RIELLO, a leader in high energy‑efficiency heating and climate solutions, Vokèra combines proven engineering with a deep understanding of the specific needs of UK and Irish customers. This heritage ensures products that are designed not only for performance, but also for long-term reliability and ease of use. Our commitment to quality is reflected in a comprehensive portfolio that supports installers, homeowners, and commercial partners alike. From traditional systems to low-carbon technologies, Vokèra continues to evolve in line with changing energy demands and environmental priorities. Our product range includes: • High-efficiency residential gas boilers designed for dependable everyday performance • Commercial heating solutions tailored for larger-scale applications • Air source heat pumps supporting the transition to low-carbon heating • Gas-fired instantaneous water heaters delivering hot water on demand At Vokèra, customer satisfaction is at the heart of everything we do, supported by dedicated technical expertise and ongoing product innovation.
Kontaktopplysninger
2 Falcon Gate, Shire Park, AL7 1TW, Welwyn Garden City, Storbritannia
- 0344 391 0999
- custrelations@riello.com
- vokera.co.uk
4,5
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 6 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Will need all boiler what will have termostat
Will need all boiler what will have termostat this don't have and need buy separately and get enginner to install
19. mai 2025
No one wants to help me I have been 2…
No one wants to help me I have been 2 days with no hot water or heating and they don't care also Peter don't care
5. mai 2025
Anmeldelse skrevet uten oppfordring
Recent repair by engineer.
Recent repair by engineer.
He was great to deal with and went the extra mile to make sure my boiler was working properly and efficiently.
Extremely polite and tidy.
6. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Keith,
Thank you for your review, we're delighted to hear about your experience with our engineer and appreciate your feedback.
Kind regards,
Vokèra team.
Svar fra Vokera
Dear Kenneth,
Thank you for taking the time to leave us a review, we appreciate your feedback.
Kind regards,
Vokèra team.
Svar fra Vokera
Dear Billy,
Thank you for your feedback, we are glad to read that you found our staff helpful.
Kind regards,
Vokèra team.
Happy with installation work
Happy with installation work, but was not offered a choice of RF controls. The one we got had only 3 ons and 3 offs. We subsequently replaced it with a thermostatic RF controller.
We find the noise made at the end of a heating cycle a bit loud.
30. april 2024
Great boiler at a great price 5*
25. april 2025
This boiler is really good and low efficiency
Very good boiler and good guarantee tells you if its giving you 5 year warranty
19. april 2025
Vokera Vibe Max C26 boiler
Just had a Vokera Vibe Max C26 boiler installed in a 3-bed semi and I am very happy with it. Cheapest boiler at ToolStation ;-0 I was expecting a 5 year warranty but it said 7 years when I registered. Evocative stuff. Still not heard of Vokera? Well that's a new one for your vocabulary ;-0
26. april 2025
Anmeldelse skrevet uten oppfordring
Technical Support Review - Brilliant
Technical Support Review
I contacted Vokera Technical for advise while working on a 25 Compact.
Spoke with Nav who couldn’t have been more supportive. I regularly call other manufacturers and it’s almost like you’re inconveniencing them by calling. I didn’t get that with Vokera.
The video call function was something I hadn’t used with other manufacturers, and it’s a complete game changer. I suspect others will copy this in the near future.
In general, a great experience from some very supportive staff.
25. april 2025
Anmeldelse skrevet uten oppfordring
Nice looking well made boiler
17. april 2025
Exactly as required and does the job…
Exactly as required and does the job nicely. Replaced a 25 year old boiler. Easy to use.
4. april 2025
Warmth at last
The Vokera Boiler replaced an older boiler and allowed us to fit some radiators and a heated towel rail making our bathroom and cloakroom warm at last.
8. april 2025
Friendly and informative
Friendly, informative woman answered my query and emailed me what I needed. Very impressed.
5. april 2025
Boiler works perfectly x
25. mars 2025
So after nearly a month and 2 reviews…
So after nearly a month and 2 reviews with no response which is expected from this company I get a response today via trust pilot which you can read and have No issues as such with the response and process however when the boiler was fixed in the loft over 3 years ago these TC’s were not in place and no one had the courtesy to inform us as a customer of these changes or had the courtesy to let us know, even though no payments were missed they introduce these new TC’s don’t you think it would have been nice or good Customer service to do this or let us know prior to any visit to check this was in place . Instead they hide behind changing legislation and leave two elderly people without a working boiler, really poor service and really poor company , with no solutions. Seriously you need to sort this out quicker and work with us and not hide behind legislation which could be dealt with quickly if you want to and help OAP with boiler issues instead you just keep with the excuses. We have checked our orginal TC’s and 3 years ago 8c did not say this. AVOID THIS COMPANY.
2. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Thank you for your review, we're glad to read that you're pleased with your boiler.
Kind regards,
Vokèra team.
Same I can't give -5 stars
Same I can't give -5 stars. Phoned them in October 2024 for our yearly service on our combi boiler. 4 days later they cancelled our appointment due to having no service engineers was told they had a massive in call off boiler break downs which had priority over service boilers.? Rebook for December but was again cancelled due to to many service engineers calling in sick.? Rebooked again for January 2025 again 2 day's later it was cancelled again due to another problem with engineers.? We rebooked a few more times and all where cancelled in a few day's after with the same excuse. On the day as we waited for our sevice on the 6th booking we sat waiting for them to arrive. An hour been late yes you better believe it they ran to say the engineer had phoned in sick. I was absolutely furious I gave them the benative of the doubt on the last 3 times off been cancelled. They wanted to rebook for the 7th time 😡 which I cancelled our direct debit and to remove us from there system completely with a full dressing down and told them how untrustworthy and pathetic there customers service was. 6 months off been messed about I would not recommend there after service care to anyone.. we paid £42 a month ( price increase every year) for there gold package service and was with them for 5+ year's 😡
21. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vokera
Dear Mr. Bell,
We're sorry to read about this. Unfortunately, in the winter months, boiler breakdowns take priority over services due to the cold weather. We are also unable to control when an engineer calls in sick, and can only apologise for the inconvenience, we understand your frustration and appreciated your patience.
We have sent you a request for more information so we can investigate this further for you.
Kind regards,
Vokèra team.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.