Vodafone Anmeldelser 

This refers to the Vodafone shop in the King’s Rd, London.There was no one in the store.
My phone died and went into the store Raoul served me.
I asked if he could charge my phone. No was the answer. I asked why-i was told that I was a security risk.i asked if I could upgrade my phone to an Iphone Promax. The answer was no.
Unreal.

my husband went to shop in Brixton and was serves by Karina, she was extremely helpful and went above and beyond so thank you

I have a pending bill of only around QAR 300 and clearly told the Vodafone collection staff Alma that I will pay on the 4th. Instead of speaking professionally, she shouted, threatened and spoke to me in a highly disrespectful manner. Absolutely unacceptable behavior from a collection representative. Vodafone should seriously investigate this call from 30636287 and take appropriate action.

Bad customer service. The installers keep promising they'll install the next day. But all of them are lier!!!!

very bad customer service they will yell at your face and and making eys contact to each other telling them continue i m done talking with this one i m done … , poor wifi ,they will tell u that the wifi provided should work only in one room .. is this correct?! and the manager on the phone will yell at you telling you you have to pay for extender so it will work in the next room .. not on the living room not even on the kitchen ?! how can we watch the tv ?! no i just dont wanna write this staffs name because i dont want them to get serious problems .. i just want the company to know that this is not right also they have to control the behavior of there stuff and improve the quality of the wifi we are paying for it and not getting it for free … and please keep calling me to change my phone number from ooredoo to Vodafon because you are not giving us good impression to do it…

I am in my 80s and not very competent with the internet so I wrote a letter to Vodafone's complaints department on 3 July saying that after the company's broadband installation I have very poor reception and asking what could be done about it. I have so far had no response!

Vodafone Giga Home is one of the worst services in Qatar. I have paid all the outstanding monthly charges and disconnected my Giga Home service as I am leaving Qatar permanently. I requested Vodafone to issue a clearance certificate so that I can send it to my landlord to release my security deposit. However, after visiting the store three times, I am still waiting for them to issue the certificate. This shows the unprofessional and lethargic attitude of Vodafone as a company. They do not understand the urgency and criticality of this request. I strongly recommend people think twice before using any services from Vodafone. This is not the first time I have had issues with this company; I experienced similar problems back in Australia.

Cheating customer like this way
Poor experience with Vodafone Qatar. I purchased a package offering 400 India call minutes for QAR 10, but 200 minutes were deducted without any notice. Very disappointing and unacceptable customer service.

Very poor WiFi and data coverage .
Unprofessional staff everywhere including online customer support . They Do not understand English , only Hindi , you cannot communicate.
Male agent form customer center was keeping calling me after I clearly said I don’t want to talk with him cause he is rude.
Not acceptable to behave like this with women in Qatar ! Shame !

Totally disappointing experience. Arabic speaker male staff from Vendome mall pop-up store showed that obviously he just doesn’t care at all. He doesn’t listen and don’t even look at my phone when I asked for the assistance. In a not respectful manner send me to customer service branch. Totally impolite

Misleading sale practice: an additional internet line was activated without clear consent, presented as a replacement of my existing service.

No resolution was provided despite repeated follow-ups over several weeks, forcing escalation to the Telecommunications Regulatory Authority in Qatar.

Terrible customer service — do not recommend. The staff at Vodafone Qatar were unable to understand what I was asking, and many did not speak English well enough to help. I called to downgrade my plan and was told it was done, only to discover nearly a year later that it never was and I’ve been paying extra the whole time. I was passed between multiple agents and supervisors, each one worse than the last and none resolving the issue. After this experience I’m cancelling my service. Vodafone Qatar urgently needs to improve training, communication, and accountability so customers aren’t left paying for services they didn’t request. 😞

Worst customer service I've experienced in Qatar.
I've been a customer for a year and their only intention is to rip off their customers. I've been overcharged for months and had to visit their branches murkilpe times to fix it, but issues have not been resolved. Vodafone even blocked my number when I paid for what I supposed to be pay for. After facing unresolved issues for months, I wanted to move to a pre paid plan and pay a transfer fee, but even then Vodafone failed to transfer me to a pre paid plan and rolled over my post-paid plan.
I genuinely could not recommend enough to avoid this company enough

I was persuaded to change my landline and broadband deal and now the landline hasn't worked for 2 months and they won't give me a refund. And I cant go back to my old service.
Been a customer for 20years +
Rubbish

Contract needed renewal and locked out of My Vodaphone account on line. Visited the Chichester store to receive help. Thomas, one of the Assistants, did exactly that. He was professional and kind, and soon found me a new contract with discount and unlocked the App. 5*s given and well deserved.

Thieves, crooks and stupid rolled into one.

Just now again from collection they keep on calling your balance .
It is such demanding of collection.
Even from their legal department. Keep on sending message of travel ban.
How this could be.
Even your balance is just hundreds.
Hopefully the management will see this.
It’s harassing. And most demanding.

Dear Friends,
I would like to share my disappointing experience with Vodafone Qatar’s internet service.
Immediately after the installation of my new Vodafone internet connection, I began facing serious technical issues. I am unable to log in to several mobile applications and online services, despite everything working perfectly before the installation.
I spent three full days contacting Vodafone customer support to resolve this issue. Eventually, I was informed that the problem was due to my use of a third-party router/extender and was advised that purchasing Vodafone-branded equipment was the only solution. I find this response completely unacceptable.
Customers should not be forced to buy exclusive hardware when reliable and widely used third-party devices such as Netgear, TP-Link, and D-Link work seamlessly with other internet providers. My equipment was functioning without any issues prior to switching to Vodafone.
For comparison, I used Ooredoo internet services since 2017 and never faced such restrictions or inconvenience. This experience with Vodafone has been frustrating and disappointing.
I strongly urge Vodafone Qatar to conduct an urgent technical review and provide a fair, customer-friendly solution without pressuring customers into unnecessary additional purchases. I hope Vodafone takes this feedback seriously and responds professionally.

I had a great phone call with Montasar from the Tunisian customer service .He was very professional, helpful, and knew exactly how to handle the issue. He listened carefully, explained everything clearly, and resolved the matter quickly.

It’s really nice to speak with someone who truly cares and provides such excellent service. Thank you.