VIVENSE London Anmeldelser 

Do not use company, ordered a wardrobe and after 2 months only half was delivered and can’t get any answers from company. Complete scam. I wish l never used them and have only realised that product comes from Turkey

I have ordered a bookcase in July 2023. Besides the fact that it took 3 months for whatever reason to get around to delivering it, with half an hour notice that I did not even check my emails to know, I was announced that 'Furdeco' will deliver my bookcase. I receive a spam call from a person I genuinely cannot understand that keeps telling me they're from 'Furdeco' but do not mention anything else so I am just confused and tell them they got the wrong number. Not even a minute later I check my emails, see it's the delivery company, exchange a few emails with them and get assured that they will re-attempt to deliver my furniture within the next few weeks. A month passes, nothing happens, I get in contact with Vivense again.. and guess what, they just forgot to ever put on record my conversation with them. I shot them the screenshots of that conversation, they apologise, blah blah, but apparently NOW they tell me "the same product cannot be delivered again, it may be damaged or contaminated on the way" so I waited more than a month for nothing when they could have just said so initially. I ask for the product again. Another few months pass, it is now end of October, my product gets delivered... and guess what again! They sent me the wrong item! Only half of the bookcase and half of something else entirely. With 2 different sets of instructions that I could not even follow because they were only in Turkish. Wow! Amazed by the level of incompetence. They even dared to ask if I want to keep the pieces like that as now apparently the bookcase is out of stock so I can't even finally get it after almost half a year of this back-and-forth. Just stay away.

Update: It has been a month and they have ignored all my email attempts to ask about the status of my refund. Scam?

Ordered a sofa in July 2023. Due to be delivered on 3rd October. Got an update to say there was a delay with the delivery. Cancelled the order on 1st October.

Got told the refund would take 14-business days and got nothing. Then told it would take 30-business days.

Get the same rubbish responses from their ‘customer service’ team.

Keep getting told there has been a ‘system error’ and they are working through each refund one-by-one.

I’ve reported them to the Citizen’s Advice Bureau and opened a dispute with my bank in the hope of getting the money back as promised by the company.

Awful communication and lack of transparency. Seem to be a company who won’t provide the refund as clearly don’t have the funds.

Get the feeling they will dissolve and attempt to rebrand as they have an awful reputation across Trustpilot, Google and social media.

I paid for a item and cancelled the order as it was taking to long to be delivered, I requested a refund on the 20th of September and they said I would have a refund within 14 days which did not happen so I emailed them and they said the policy has changed for refunds and it will now be 30 business days, so I waited 30 business days and still did not get a refund, I emailed them again and they have said they will let me know when it is processed! This is ridiculous and I am so angry with the company and I will be posting negative review everywhere because of this. I can’t believe I haven’t been given a refund yet when I have been waiting so long.

Ordered shelves back in June delivery date of August. The packaging was so bad the delivery service refused to deliver the parcel. I was offered replacement shelves that I agreed to. Since then I haven't received a single update on my order despite me sending emails 3 separate times. Each time i reached out I was told I would be updated when they had info... its he 3 months and still nothing. Utterly ridiculous, avoid at all costs

Bought a few decent quality products at a reasonable price in the past. But, like so many others recently there seems to be an ongoing issue with the company. I have noticed a few comments and reviews stating similar situation. Cancelled products without notice and no timeline given for a refund despite messaging for updates. I believe we will have to write off that money as I don't think they will. The Richmond store has now closed as has the Borough one. IF anyone else can shed some light would be appreciated.

Would not use as wardrobe took 2 months to arrive from turkey and damaged . Glass broken . Dented wood . I didn’t open immediately as had a knee operation so recovering . Now opened and damaged

Fantastic product range and excellent customer service

They cancelled my order without informing me. I only got to know about it when I was tracking the items. When requested for a refund, this was the constant reply from Şevval Öngören (Vivense UK) and Umut Burak Esener (Vivense UK).

Dear Customer,

We understand your concerns about delayed payments and apologize for any inconvenience caused. We're actively working to resolve this issue. Rest assured that you will be kept informed as we make progress on this matter. Thank you for your patience.

Best regards,

Contemporary and comfortable furniture. Great customer service.

Unbelievably bad. I wish I had read the reviews before buying. The most careless customer support service I ever encounter. I wrote to them telling them I have several issues with my purchase, but don't want to return it. Instead, I'd like to have a friendly resolution for the mistakes the company has made. Instead of an agreeable resolution, I get some bs reply. And it's not the first time either that I get such an inconsiderate and dismissive message. What's more, the quality of the products is not far from IKEA, so why pay the premium?!

I bought a wardrobe which is advertised as having drawers. Mine came without. Customer service told me some bs that the drawers can be bought as an add on at extra cost, but if you check the product page there is no option for an add on, nor is there a mention of it.

The wardrobe also has a different colour than in the pictures and on one side the shelf support holes are not deep enough, so I can't install the shelves. But customer care doesn't give a damn. Nice :(

Update 24.10: Don’t be fooled by the bot that is replying to the reviews. It is not an indication that they are solving any issues. This is just a front.

Avoid at all cost,product delivered and was damaged when opened provided pictures, was told ill be getting a refund and this was on the 22nd of September, and am still waiting been emailing them but no response of them to the last 2 emails, there is no contact number to personally call, seems like only option is to get in contact with my bank as paid with credit card.

This is one of the worst companies I have ever ordered from.
I ordered a floor lamp in August and when I got confirmation to say when it was going to be delivered, they gave me a date in December. I didn't want it in December so decided to cancel my order, I struggled to find out how to cancel it. Eventually sent them an email to say I wasn't happy with the delivery date and they then replied saying they didn't it in stock and that they would refund me my money within 14 days. I am still waiting for my refund and its now Oct 19th, i have sent them numerous emails asking about my refund.
I also had a phone call off the bank saying about fraud and it was because of this company. I wish I had cancelled it with the bank but I thought I was getting my item straight away.
Please do not order anything from them. Its a scam.

Absolutely dreadful product. The quality is appalling - after waiting 6 weeks for the delivery our sideboard arrived in damaged packaging with several damaged parts. It makes Ikea seem luxury and a breeze to assemble - the assembly for our sideboard involved SO many parts, the instructions were full of inconsistencies and mistakes, parts were mislabelled or not labelled at all, it became a guessing game putting it together. We were told it would take 6 weeks to get replacement parts for the damaged items but we couldn’t even be bothered to get them as the product is so low quality anyways.

Avoid buying here at all costs!

Order #286984A8AE

I received half a wardrobe. I didn’t open it within the 14 days as we were decorating, but upon opening it I found half of it missing. I am now being told that I cannot have a refund for something that a their fault and if I want a replacement then it is going to be 6 weeks! I just don’t understand how a replacement is 6 weeks yet my original order was 4 days delivery. They would be delivering a whole new wardrobe so why not take it from that stock. The customer service is appalling and they genuinely do not care at all. They are ignoring everything I am saying. Also the wardrobe came damaged.

I do not understand why when it was their fault they cannot refund me. Absolutely appalling service. Do not use this company

UPDATE! I waiting 6 weeks and now they can’t fulfill my order and will not give me a refund!!!

Really good and quick build service from Erdem.

Please do not order from this Company. I have had a very similar experience to the review before mine and the whole experience has just been terrible. I ordered the Zenio 4 door wardrobe and after first working out I'd been sent the completely wrong instructions, I've now spent weeks trying to assemble a product that simply cannot be assembled. Multiple people have come to help but the product simply does not fit together. This includes tradespeople and all say the same thing.
It is cheaply made, the wood splits when you put a screw into it and the frames wobble due to the screws not connecting properly.
I have now been on multiple emails with customer service asking for this shoddy product to be taken away and a refund issued but they have refused and just said they can order replacement parts which should come in about 5-6 weeks time.
This is not the only item I have ordered from this Company. A bookcase I ordered prior to assembling this item also didn't fit together so this is a systemic issue across their product line.
Customer Service will not help and now I am left with a product that I cannot build with a possible 5-6 week wait on replacement parts.
Truly awful!

Please do not buy anything from them Order the wardrobe for the kids. They said it takes about a month to arrive but it never so I ask for the refund they said about 14 days to be refounded but I never received it. Please do yourself a favour never buy anything from them they are scumbag fraud company I never received my money back

Awful experience. Ordered a rug in AUGUST of certain dinemsions and was given a 2 week delivery period of between 4th October and 18th October - i ordered this as it coincided with our move in the 14th October.

This was actually delivered on the 14th September, this naturally remained wrapped up until the originally stated delivery period as required ass i knew i had no intentions of returning.

However upon opening the rug i discovered that they sent a ruge with entirely different dimensions to what is stated on the order (my own measurement and the label on the actual rug shows this).

Upon approaching customer services they INCORRECTLY stated that i received the correct item (i very blatantly didnt) and that mo return could be processed qfter 14 days from delivery. Pure incompetence, sneaky delivery services delivering far outside.of specified time to allow this to happen easily - thus enabling the scamming. All i wanted to do was arrange return for a refund as they sent me the wrong item.

First class professional service,would highly recommend