This review is for their promo being scammy. They ask for your email and phone number for $25 off your first purchase and don't mention until you try to use it (AFTER they have your information) in t... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
5 year customer here. Love their jewelry - great quality and unique pieces. I get compliments all the time. Customer service is top notch as well!!
Vitaly has consistently made timeless, unique, intricate, and well-made pieces that have served me well for almost 6 years! I made the mistake of buying an item full price 3 days before their 30% anni... Vis mer
Vitaly truly makes the most stunning pieces of art which are outstanding and are like no other. I've never had this many complements wearing any piece of jewellery before. The stainless steel is gorge... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Contemporary unisex accessories and men's cut-and-sew clothing.
Kontaktopplysninger
3,8
Bra
346 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 94 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Christmas gift that a structure failure but if was resolved promptly, very happy.
The customer service was very responsive and solved the issue quickly. I am very pleased with the resolution and have confidence that if there were ever and future issues (not that I foresee any) that they will be resolved promptly and professionally.
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vitaly Design
Thank you for sharing your experience with us.
We’re sorry to hear there was an issue with the piece initially, but we’re very glad our team was able to resolve it quickly and leave you feeling confident in your purchase. Providing prompt, professional support is extremely important to us, and it means a lot to know that came through.
We truly appreciate your trust and your kind words, and we hope you continue to enjoy your piece from Vitaly.
Garbage quality! Terrible warranty!
Their customer service, and “lifetime” warranty are a complete joke!
The quality is garbage and will tarnish, discolor, and scratch quickly!!!! They will not use their warranty to correct these issues… most likely because they would then be replacing every purchase they have ever had.
General wear and tear being an excuse to not use a lifetime warranty on something you are supposed to wear is a sad pathetic joke, from a pathetic sad company :)
Have a great day!
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vitaly Design
Hi Kiley, we're sorry to hear that you are disappointed by the outcome of your warranty claim with us.
Unfortunately, your warranty claim was denied because your items were damaged through general wear and tear from daily use, such as the scratches and discolouration you mentioned. As this type of damage is caused by the customer and not by the manufacturer, this does not qualify under our warranty policy.
Our warranty policy covers manufacturing defects to the hardware and materials that are not incurred through daily wear. This can include things likeclasps, hinges or strands breaking, stones falling out or item components detaching. Our warranty policy covers a wide range of eligible criteria. Unfortunately, your claim did not meet this criteria after being carefully reviewed by an agent for consideration.
We understand that this is disappointing for you. We appreciate your feedback and hope that we can assist you in the future.
Fantastic
I have been buying jewelry from vitaly since 2016 and I’ve never had an issue with anything. The quality is amazing and they still look brand new years later. The support staff when you need help with exchanges etc are extremely helpful and I could recommend the company more.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vitaly Design
Thank you so much for your continued support, it truly means the world to us.
Hearing that you’ve been with Vitaly since 2016 and that your pieces have held up so well over the years is special. We put a lot of care into both our quality and our customer experience, so it’s wonderful to know that’s been reflected in your time with us.
We really appreciate your recommendation, and we look forward to being part of your collection for many more years to come.
Wonderful and prompt customer service
My “fragment” ring came but when I put it on, I felt something scratching and upon further inspection, I noticed that the ring had a few sharp points where joints were connected. I used the AI chat on the website to start communication with the company, but then an email from a person, Miguel, came swiftly after that to inquire more about the issue. Due to the busy-ness of the holidays, I forgot about the ring. To my surprise, another email came asking if I still needed assistance. I was thankful for the reminder! Long story short, Miguel worked with me to find a reasonable solution. I was impressed with this company’s diligence with customer service. Along with the “fragment” ring, I also ordered two other rings. ALL the pieces are very beautiful! I will order the “fragment” again with the store credit they gave me because it is indeed a fabulous piece.
31. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vitaly Design
Thank you so much for taking the time to share such a thoughtful review.
We’re sorry to hear about the issue you experienced with the Fragment ring, but we’re very glad Miguel was able to follow up and work with you toward a solution. Making sure our customers feel supported, even when things get busy is something we care deeply about, so it’s wonderful to hear that his diligence made a positive impression.
We’re also thrilled to know you’re enjoying your other pieces and that you’re planning to reorder the Fragment ring. It truly is a special design.
Thank you again for your support.
Ordered a Christmas gift
Ordered a Christmas gift - Vitaly chose to use FedEx who lost the parcel. FedEx investigated and outcome was lost/missing but said I had to contact Vitaly because the package wasn’t insured. Although Vitaly were provided with all the details including outcome of the FedEx investigation but after chasing them for days I was told they couldn’t confirm it had been lost so wouldn’t replace/refund. Advised me to simply claim through my credit card company.
Absolute joke and certainly do not recommend them.
31. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vitaly Design
Thank you for sharing your feedback.
To clarify the situation: this shipment was not confirmed as lost by FedEx. While a trace was initiated, FedEx did not issue a final loss confirmation or settlement to us as the shipper. Without an official carrier confirmation of loss, we are unable to process a replacement or refund, as the package remains unverified as lost within the carrier’s system.
All shipping terms, including carrier responsibility and resolution procedures, are clearly outlined at checkout. In situations where a carrier cannot confirm loss, customers may choose to pursue a chargeback or cardholder protection, which is why that option was communicated.
We understand how disappointing delivery issues can be especially around the holidays but we must operate based on documented carrier outcomes and established policy.
No guarantee you will receive your product
They ship using USPS and for semi-expensive jewelry this seems inadequate. Unfortunately for me, USPS said it was delivered "in or at my mailbox," but I checked every day and never received the package. When I told Vitaly this, their response was "Without any substantial evidence to prove that your package was not delivered, we must assume that the delivery service provider delivered your order." Extremely disappointing to have an online company take your money with no guarantee you will get the product delivered. I will never purchase from them again.
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vitaly Design
We’re sorry to hear about your experience and understand how frustrating a missing package can be.
According to the carrier’s official tracking, this order was marked as delivered to the address provided. When a shipment is confirmed as delivered by the carrier, we are required to rely on that confirmation, as we do not have visibility beyond the carrier’s delivery scan.
USPS is a standard, insured shipping provider used by many retailers, including for high-value items.
We always recommend checking with household members, neighbors, or the local post office, as USPS has advised that packages may sometimes be marked delivered shortly before actual receipt or placed in an alternate secure location.
We stand by our shipping and delivery policies, which are clearly outlined at checkout, and we’re always happy to assist customers in opening a carrier investigation when possible.
Perfect !!
Perfect !!
Delivery was quick ans well packaged.
The quality of the jewelry, a ring in gold color was put in a nice box.
I needed to contact the customer service for an exchange due to a mistake of size from my niece and they take a very good care of my issue and respond very quiclky and clearly.
It’s great !!
A jewelry with spécials items and design with good quality …
I recommand
26. desember 2025
Anmeldelse skrevet uten oppfordring
my first time buying
my first time buying after being referred by a friend, and the exceptional pieces all caught my eye. Very artistic and unique creations, and stunning packaging. It arrived fast, with constant shipping notifications from USPS, delivered safely within the estimated date, and no issues placing the order or paying. Everything was a smooth experience. I bought the Shard chain, and I love the craftsmanship on it. Great quality and will be buying again!
23. desember 2025
Anmeldelse skrevet uten oppfordring
I am thoroughly satisfied customer
I am thoroughly satisfied with my purchases from Vitaly Design. My initial purchase was the Paralyze Necklace, which arrived promptly and exceeded my expectations in terms of beauty and quality. The exceptional craftsmanship and speed of delivery left me so impressed that I made a second purchase, the Ranson necklace. While my second purchase required assistance from Vitaly Custom Service, I was delighted with the prompt and truthful responses to my questions and requests. Overall, I have a positive experience with Vitaly Design, a company with trustworthy staff that consistently delivers high-quality products and exceptional customer service. I highly recommend them to anyone seeking quality products and excellent customer service.
16. desember 2025
Anmeldelse skrevet uten oppfordring
Worst service
After placing my order, I received no tracking email or shipping notification at all. I only learned that the package had supposedly been delivered after contacting Vitaly several days later. The courier confirmed that my email address had not been shared, which resulted in the package being left outside without any way for me to be notified or present.
The courier left the package outside, on the street (after my investigation, sent me the picture of the package outside), where it was stolen.
Customer service refused to take responsibility despite this clear handling error, and no satisfactory solution was offered.
It is especially disappointing because my first experience with this company was positive. This situation raises serious concerns about order follow-up and how issues are handled when they occur.
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vitaly Design
Thank you for taking the time to share your experience.
Shipping notifications and tracking details are automatically sent to the email address provided at checkout once an order ships. In this case, the carrier confirmed delivery to the address on file.
Couriers may leave packages in a secure location at the delivery address based on their standard delivery procedures. We do not have the ability to control where a carrier places a package.
Once a package is marked as delivered by the carrier, responsibility for the final delivery rests with them, and we must rely on their confirmation. We are always happy to assist customers in contacting the courier or initiating a trace where applicable, but we cannot assume liability without carrier confirmation of an error or loss.
The customer service with company is…
The customer service with company is 10/10. The morning after placing my order I received a call from a customer representative. Unheard of, really makes the shopping experience one of a kind. They were following up on what I thought and offering discounts on future orders. I did have to change the shipping address well after the cut off date and they got back to me in just a couple hours and were able to make the change for me. Will be shopping with them again. 10/10 recommend.
14. desember 2025
Anmeldelse skrevet uten oppfordring
They’re always the best!!
They’re always the best!!
11. desember 2025
Anmeldelse skrevet uten oppfordring
Sustainable Jewelry That Really Turns Heads
Vitaly Designs makes well-made and creative jewelry from recycled steel. Each piece I own is incredibly well-made and extremely distinctive. You will be stopped constantly by people wanting to know where you bought your jewelry. Customer service is first-rate and the in-store experience is great! I am a customer for life!
7. desember 2025
Anmeldelse skrevet uten oppfordring
5 Stars!
I've bought earrings, chains, and rings from Vitaly over the course of 3 years. They all shine like I bought them yesterday. I've spoken to customer service as well and they were always quick to respond and supportive of my needs. I'll be shopping here for a long time.
21. november 2025
Anmeldelse skrevet uten oppfordring
Great brand!
Long time customer here- I love the quality of this store and how quickly they respond to any questions and concerns! Would recommend !
27. november 2025
Anmeldelse skrevet uten oppfordring
One of a kind
Vitaly truly makes the most stunning pieces of art which are outstanding and are like no other. I've never had this many complements wearing any piece of jewellery before. The stainless steel is gorgeous and matches my rolex perfectly. Comes with a lifetime warranty because it will never change or fade. They've got the most supportive customer service team and will respond within minutes. I am in love with vitaly design
25. november 2025
Anmeldelse skrevet uten oppfordring
Reliable products and incredibly…
Reliable products and incredibly reliable customer service. Super impressed with them. replies were very quick, orders was process super quick aswell.
8. november 2025
Anmeldelse skrevet uten oppfordring
Store Credit isn't actually store credit
I've ordered multiple items from this site, and only made a return once very recently. Customer service was terrible; took a long time to respond, and then tried to deny the return once 30 days had passed. They offered 'store credit' when I contested it, but in the end they only gave me a single-use, unstackable coupon code. Since coupons can't be used on sale items, that means I can't use it until next year, when their current sale is over. They refused to provide actual store credit. It feels like I'm being punished for holding them accountable. The entire situation was a nightmare, and I can't support a company that uses misleading language in their policies.
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Vitaly Design
Thank you for your feedback. We’d like to clarify a few points for accuracy.
Return eligibility and timelines are clearly outlined in our return policy. In this case, the return request was submitted outside of the stated return window, which is why a standard refund was not available. As a courtesy, a store credit in the form of a promotional code was offered despite the return being ineligible under policy.
Our store credit is issued as a single-use code and functions as outlined in our terms, including standard restrictions such as non-stackability and exclusion from sale items. These conditions are disclosed and consistent with how promotional credits are applied across our store.
While we understand this outcome may not have been your preferred resolution, the policy was applied as written, and the credit was provided as an exception rather than an obligation.
We appreciate your past support and regret that this experience did not meet expectations.
Exquisite customer service
I happened to make a small error with my order and reached out to customer service for assistance. To my delight, they responded within mere hours and resolved the matter with remarkable efficiency and grace. Such attentive and courteous service feels rather rare these days. I’m truly impressed and very much looking forward to receiving my parcel — your jewellery is simply exquisite.
27. oktober 2025
Anmeldelse skrevet uten oppfordring
I contacted customer service with an…
I contacted customer service with an issue with a product. The team was fast in response and it felt like they really cared about helping me resolve the situation. The warranty process was clear.
27. oktober 2025
Anmeldelse skrevet uten oppfordring
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