I ordered from Vita Store EU to ship to Spain over three weeks ago, and the tracking still shows that my payment has been recieved. Because of the lack of updates, I have reached out via email, throug... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Arrivato oggi il prodotto richiesto. imballato perfettamente, pacco senza danni. Veloci e gentili anche nel rimborso dell'altro prodotto che avevo preso per errore, rimborsato prima che lo spediss... Vis mer
Muss meine Bewertung ausbessern da durch mehrmaligen zusenden meiner Empfänger Adresse wurde trotzdem meine Ware zuerst in Prag zugestellt was mir schleierhaft ist wie das GLS an die Adresse kommt mit... Vis mer
Selskapet har svart
A legjobb minőségű táplálékkiegészítőket itt tudom beszerezni. Gyors volt a kiszállítás, és itt még a legspeciálisabb terméket is megkaptam. Kérdés esetén nagyon segítőkészek voltak, mindenre választ... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Paul Scholtenweg 70, 5652XD, Eindhoven, Nederland
- 0621928433
- hello@vita-store.eu
- vita-store.eu
3,6
Middels
129 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 60 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Azienda seria ed affidabile
Azienda seria ed affidabile. Sì, hanno la consegna non velocissima. A volte ho aspettato 3 settimane prima della spedizione dell'ordine, ma loro lo scrivono sul sito. Basta stare attenti e leggere. Ci fanno avere i prodotti unici ai prezzi buoni. Bravi ragazzi!
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Grazie di cuore per la sua recensione a 5 stelle!
Siamo davvero felici di sapere che si trova bene con noi e che apprezza la nostra serietà e affidabilità.
È vero, in alcuni periodi la spedizione può richiedere un po’ più di tempo, ma siamo lieti che abbia notato la trasparenza delle informazioni sul nostro sito. Facciamo sempre del nostro meglio per garantire prodotti unici a prezzi competitivi, e il suo riconoscimento ci fa davvero piacere.
Grazie ancora per la sua fiducia! Siamo sempre qui per qualsiasi necessità.
Azienda seria.. inizialmente qualche problema, ora risolto.
EDIT: Subito dopo la mia segnalazione, l'azienda mi ha contatto per darmi informazioni sulla consegna, che è arrivata a destinazione correttamente!!
Ordine effettuato il 27/08 e pagato al momento con carta di credito. Ad oggi ancora nessuna spedizione partita. Ho provato a scrivere ma non risponde nessuno alle mail. Non so come fare!!
2. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Gentile cliente, abbiamo ricevuto un unico messaggio da parte Sua oggi alle 10:46, al quale abbiamo risposto alle 11:26 con tutte le informazioni di tracciamento della spedizione.
La invitiamo gentilmente a controllare anche la cartella SPAM nel caso non abbia ricevuto la nostra email.
Cordiali saluti,
Vita-Store
VORSICHT: Niemals hier bestellen
Auf keinen Fall bei diesem Store einkaufen! Wie viele andere vor mir hier schon geschrieben haben, handelt es sich um keine seriöse Firma.
Es gibt keine Service Hotline (nach 1 Sekunde kommt die automatische Ansage: Good bye). Auf E-Mails wird nicht reagiert um Fragen zum Status der Bestellung zu erhalten. Der Verfolgungslink der Bestellung funktioniert nicht und man kann über das Kontaktformular auf der Website keine Nachrichten senden - hier erscheint ein Error. Ich Zweifle, dass meine Bestellung überhaupt ankommt und werde die nächsten rechtlichen Schritte einleiten müssen.
Update: nach Bewertung hier, hat man mir endlich geantwortet und Paket ist auch angekommen - daher Korrektur der Bewertung auf 3 Sterne
17. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
vielen Dank für Ihre Bewertung.
Wir möchten Sie höflich darauf hinweisen, dass Ihre Bestellung vom 16. Juli laut Sendungsverfolgung am 22. Juli erfolgreich zugestellt wurde.
Bitte beachten Sie, dass bei Ihrer Bestellung die E-Mail-Adresse fehlerhaft eingegeben wurde, weshalb Sie keine automatischen Versandinformationen oder Statusmeldungen erhalten konnten. Außerdem ist die von Ihnen angegebene Bestellnummer (COGGHGTUG) nicht korrekt – der zweite Buchstabe ist kein „O“, sondern ein „Q“.
Wir bitten Sie daher freundlich, Ihre Bewertung umgehend zu überarbeiten, da die gemachten Aussagen in dieser Form nicht der Realität entsprechen und unserem Unternehmen erheblichen Rufschaden zufügen.
Für weitere Fragen oder Unterstützung stehen wir Ihnen selbstverständlich gerne zur Verfügung.
Mit freundlichen Grüßen,
Aexandra
Very effective
Very effective, high-quality items, shipped super quickly and delivered on time, would definitely order again, thank you very much!
16. juni 2025
Gutes Produkt und schneller Versand.
29. mai 2025
Not satisfied
Order placed on 22/05, paid, then placed in backorder, wrote 5 times to cancel it immediately (i needed it quickly), no answer, called 4 times on 23/05 at 9.05 am, no answer.
Update 23/05 18.10, they responded after a full 2 working days "we have cancelled your order and processed the refund. Depending on your bank, it may take a few business days for the amount to appear back on your account". Let's see how it will end up...
23. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Dear Customer,
Thank you for taking the time to share your experience — we’re truly sorry for the inconvenience you encountered.
We’d like to clarify that the estimated delivery time of 1–2 weeks was indicated on the product page at the time of your order. That said, we fully understand your need for a quicker delivery, and we sincerely apologize for not being able to meet your expectations in this case.
As mentioned in our automatic confirmation email, we typically manage to resolve backorder situations much faster — and in your case, the order was cancelled and the refund processed promptly. As you kindly confirmed by email, the refund has now been received.
We appreciate your feedback and are always working to improve our communication and service.
We genuinely hope to regain your trust — and that you’ll consider giving us another chance in the future.
Warm regards,
The Vita-Store Team
Expérience sur 2 commandes
Deux commandes passées et reçues rapidement.
C’était parfait. J’hésiterai pas à recommander sur ce site.
28. april 2025
Sem resposta aos e-Mail’S e sem receber o pedido
Boa noite
Efectuei uma encomenda dia 19 de Abril e tenho a indicação que o pedido foi enviado, mas recebi nenhum link para poder seguir o meu pedido. Enviei vários e-mail’s para que consiga saber em que ponto de situação se encontra o meu pedido e como posso saber em que ponto de situação se encontra o meu pedido, que se trata de um pedido bastante elevado em termos monetários e não obtive resposta. Pedido DFVDVFYRO
Esperava um melhor apoio ao cliente.
19. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Boa noite,
Lamentamos sinceramente pela confusão causada e agradecemos por nos informar sobre o problema. Verificamos que o seu primeiro e-mail foi direcionado para a pasta de spam, e no domingo não temos equipe de atendimento ao cliente disponível. No entanto, tentamos ajudar da melhor maneira possível e na manhã de segunda-feira enviamos imediatamente o link de rastreamento para você. De acordo com nossos registros, o seu pedido parece ter sido entregue hoje. Por favor, confirme isso quando puder.
Pedimos desculpas novamente pelo inconveniente e agradecemos pela sua paciência.
Lack of communication
UPDATED:
Apparently posting a bad review here is more effective than emailing customer service. After I posted this, I got a response and a refund so at least I know the store is not a scam.
I ordered an item that was available for back order only on 15th of March. The website claimed the product would would be delivered within 2 weeks. It's 2nd of April today and I got no notification or clarification from the store why my product hasn't been shipped yet. I emailed them yesterday and got no response. I paid a lot of money for my order and now I regret buying from this store.
15. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Thank you for your feedback. We're sorry to hear about your experience. Unfortunately, we are unable to locate your order based on your name alone. Could you please provide us with your order referecnce? This will allow us to look into the issue and assist you as quickly as possible.
We appreciate your patience and look forward to resolving this matter for you.
Site vraiment super merci
25. mars 2025
This is the only company I've found…
This is the only company I've found that is still able to deliver Mercola's H2 tablets within Europe. When the delivery was delayed they wrote to apologise, which I appreciated: it's rare to receive customer support of that kind. Thank you, Vita Store!
25. mars 2025
Quick and smooth delivery!
21. mars 2025
Very strange telephone line
I ordered produto a week ago and the status didn’t change from payed to shiped, yet. I am contacting them on email, they don’t respond. When try to call them, there is only a recorded voice saying GOOD BYE and then the line drops. It seems to me like a scam?
Update: I changed the stars from 1 to 3. I’ve got the answer on the email 1 days after I submitted the review, but I didn’t want to edit it before I would get the package. I’ve got the package today (17.3.) So, the issues were the telephone and the delay. At least it was not a scam.
6. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Thank you for your feedback, and we sincerely apologize for the inconvenience you're experiencing. We're sorry to hear about the issues with the phone line and the delay in communication.
To better assist you, could you please provide us with your order number or any other details related to your purchase? This will help us investigate the situation and resolve it as quickly as possible.
We truly value your trust and are here to assist you. Looking forward to your response.
Habe Anfang Februar 2025 eine…
Habe Anfang Februar 2025 eine Bestellung abgegeben, Zahlung wurde zwar bestätigt, seitdem aber habe ich nichts von der Firma und meinem Paket gehört. Nach 3 Wochen habe ich an den Kundenservice eine Mail geschrieben und nachgefragt - keine Rückmeldung.
5. mars 2025
Anmeldelse skrevet uten oppfordring
Minden rendben volt
Minden rendben volt. Köszönöm a segítségüket! Thank you for your help!
16. januar 2025
Anmeldelse skrevet uten oppfordring
Die Bestellung ging schnell und die…
Die Bestellung ging schnell und die Lieferung war extrem schnell. Das hat mich gefreut. Meine Fragen zum Produkt wurden jedoch im Vorwege einfach ignoriert. Keinerlei Reaktion. Bei den Produktpreisen (ein Probiotikum 50g kostet 120€) erwarte ich generell eine fachmännische Beratung zu den Produkten. Daher halte ich drei Sterne für angemessen.
16. desember 2024
Svar fra BMS Vital
Vielen Dank für Ihre Bewertung! Wir freuen uns, dass Sie mit der schnellen Bestellung und Lieferung zufrieden waren. Wir haben Sie inzwischen kontaktiert, um Ihnen bei Ihrer Frage weiterzuhelfen. Wir hoffen, dass wir Ihnen damit helfen konnten und Sie auch in Zukunft zufriedenstellen können.
Je pensais commander mais vu les…
Je pensais commander mais vu les commentaires. Cela ne me donne pas confiance!!! MAIS JE VAIS PASSER UNE COMMANDE pour faire mon expérience
2. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Merci pour votre retour. Nous avons remarqué que votre évaluation n'est pas basée sur une expérience réelle avec nos produits ou services. Afin de garantir des commentaires justes et utiles pour notre communauté, nous vous invitons à nous évaluer après avoir passé une commande et expérimenté nos services.
N'hésitez pas à nous contacter si vous avez des questions ou si nous pouvons vous aider dans votre choix.
Seems to be a scam
Seems to be a scam.
Ordered on November 7th 2024. I received an invoice, the money was booked from credit card but nothing since then. 77€ out of the window, I do not expect to receive the product I ordered.
I called the number on the website and sent an email as well. Guess what? No reply.
Last Ressort is writing this review here like others did before me already.
In case Vita-store sees this review, my order number is WNFLLYHWQ.
Nevertheless not a trustworthy or professional company.
19. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Dear Julia, Thank you for your feedback, and we apologize for the inconvenience caused.
We would like to clarify that the product you ordered was temporarily out of stock, which was clearly indicated on our website. In light of this, we processed a refund for your order.
We kindly ask that you consider revising the description of your experience, as we are committed to providing transparency and quality service. We regret that your expectations were not met, and we value your understanding.
Please feel free to reach out if you have any further concerns or questions.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.