Arrivato oggi il prodotto richiesto. imballato perfettamente, pacco senza danni. Veloci e gentili anche nel rimborso dell'altro prodotto che avevo preso per errore, rimborsato prima che lo spediss... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Boa noite Efectuei uma encomenda dia 19 de Abril e tenho a indicação que o pedido foi enviado, mas recebi nenhum link para poder seguir o meu pedido. Enviei vários e-mail’s para que consiga saber em... Vis mer
Selskapet har svart
Muss meine Bewertung ausbessern da durch mehrmaligen zusenden meiner Empfänger Adresse wurde trotzdem meine Ware zuerst in Prag zugestellt was mir schleierhaft ist wie das GLS an die Adresse kommt mit... Vis mer
Selskapet har svart
Ware bestellt, per Vorkasse bezahlt und nie erhalten. Auf meine Mail wurde zunächst nicht reagiert. Nach wiederholter Kontaktaufnahme bekam ich dann doch die Wahl die Ware nachträglich noch zu erhal... Vis mer
Selskapet har svart
Informasjon om virksomheten
Kontaktopplysninger
Paul Scholtenweg 70, 5652XD, Eindhoven, Nederland
- 0621928433
- hello@vita-store.eu
- vita-store.eu
3,7
Middels
128 anmeldelser
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I cannot give more than two stars
I cannot give more than two stars , the delivery was enough quick , but i bought two box of Enzymes Digestive ultra on the beginning of this July , i wonder why this enzymes expiry date is January 2027 ?!
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Thank you for your feedback, and we're glad to hear that your order arrived quickly.
Regarding the expiry date, the manufacturer supplies this product to all authorized retailers with the same shelf life. The bottles you received expire in January 2027, which means they still have more than six months of shelf life remaining.
Each bottle contains 90 capsules, with a recommended serving size of 2 capsules, providing 45 servings. Under normal use, the product would typically be consumed well before its expiry date.
If there is another concern regarding the product, please don't hesitate to contact us directly, we'll be happy to help.
ATTESA INFINITA
Ho ordinato questo articolo diverso tempo fa ed è arrivato solo ora. Tempi di consegna assurdi
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Grazie per il suo feedback.
Ci scusiamo sinceramente per il ritardo nella consegna. Purtroppo il prodotto era temporaneamente esaurito presso il produttore, causando un ritardo indipendente dalla nostra volontà.
Comprendiamo perfettamente il suo disappunto e ci dispiace per l'attesa. Facciamo sempre del nostro meglio per spedire gli ordini il più rapidamente possibile e speriamo che sia soddisfatto del prodotto ricevuto.
Restiamo a sua disposizione per qualsiasi ulteriore domanda o necessità.
Időben megkaptam a rendelésem
Időben megkaptam a rendelésem, minden szuper volt
29. juni 2026
Anmeldelse skrevet uten oppfordring
Ottima esperienza
Ottima esperienza, ordinerò ancora!
17. juni 2026
Anmeldelse skrevet uten oppfordring
Fantastic experience of delivery!
Fantastic experience of delivery!
I was assisted from order to deluvery with great gentleness.
12. juni 2026
Anmeldelse skrevet uten oppfordring
atraso na entrega da encomenda
9. juni 2026
Anmeldelse skrevet uten oppfordring
Servizio clienti e spedizione impeccabile.
Arrivato oggi il prodotto richiesto. imballato perfettamente, pacco senza danni.
Veloci e gentili anche nel rimborso dell'altro prodotto che avevo preso per errore, rimborsato prima che lo spedissero.
Servizio clienti e spedizione impeccabile.
SUPER CONSIGLIATO!!!!!!!!!!
8. juni 2026
Anmeldelse skrevet uten oppfordring
Un sito serio
Ho ordinato un prodotto sul loro sito e dopo il pagamento mi hanno comunicato che il prodotto non era disponibile. Ho chiesto il rimborso che è arrivato tempestivamente .
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Grazie per la sua comprensione e per la recensione a 5 stelle. Ci scusiamo per l'indisponibilità del prodotto, ma siamo lieti di aver potuto elaborare rapidamente il rimborso. Apprezziamo il suo supporto e speriamo di poterla servire nuovamente in futuro.
Cordiali saluti,
Alexandra | Vita-Store
Due to customs orders take longer but quality products
I have placed an order more than 2 weeks ago which has not been received I am unable to track it and no one has replied to my message’s on web site and emails won’t deliver for some reason which is very odd .
Today I have received my order and a lovely email from the company explaining that because of customs my order had taken longer than expected. The product is excellent quality so I am pleased I also found emails replying to my questions in my spam .
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Dear Kim,
Thank you very much for updating your review and for your kind words about the product quality.
We sincerely appreciate your understanding regarding the customs delay, and we are glad to hear the order arrived safely in the end.
If you feel that the issue has now been resolved, we would truly appreciate it if you would consider updating the star rating as well to reflect your final experience with us.
Kind regards,
Alexandra
Vita-Store
J'ai passé commande le mercredi 8/4/26…
J'ai passé commande le mercredi 8/4/26 pour un montant de 106,34e en probiotiques.
Après quelques difficultés de réception de mail, j'ai bien reçu ma commande et des informations de la part du service client. Mon colis était conforme, commande bien emballée, chaîne du froid respectée.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Bonjour,
Merci pour votre avis.
Malheureusement, avec les informations fournies dans cet avis, nous ne pouvons pas identifier à quelle commande vous faites référence. Afin que nous puissions vérifier la situation et vous aider, merci de nous écrire à hello@vita-store.eu avec les informations de votre commande (nom, adresse e-mail utilisée lors de la commande, date et montant).
Si l’adresse e-mail a été correctement saisie lors de la commande, notre système envoie automatiquement un e-mail de confirmation ainsi que les notifications relatives à la commande. Nous vous invitons donc à vérifier également votre dossier spam / courrier indésirable ou l’onglet promotions, car les e-mails provenant de @vita-store.eu peuvent parfois y être redirigés.
Concernant le numéro de téléphone mentionné, il s’agit d’un numéro néerlandais, et non d’un numéro français.
Notre équipe se fera un plaisir de vérifier et de résoudre la situation dès réception de votre e-mail.
Ware nicht erhalten.
Unmögliche Geschäftsgebaren,
bietet Ware an die nicht vorrätig ist.
Erst auf Nachfrage bekommt man sein Geld zurück.
So geht man nicht mit Kunden um.
Sollte ersichtlich sein das hier nur eine Art Zwischenhändler tätig ist der keine Ware lagert und nur eventuell liefern kann .
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Sehr geehrter Andreas,
es tut uns leid zu hören, dass Sie unzufrieden sind.
Ein Teil unseres Sortiments besteht aus selten nachgefragten Spezialprodukten, die wir auf Vorbestellung liefern. Dies ist klar auf der Produktseite angegeben (mit einer entsprechenden Lieferzeit) und unser System sendet automatisch eine E-Mail-Benachrichtigung unmittelbar nach der Bestellung, wenn ein Artikel momentan nicht auf Lager ist.
Der Grund dafür ist, dass viele dieser Produkte eine begrenzte Haltbarkeit haben. Wenn wir sie dauerhaft auf Lager halten würden, bestünde die Gefahr, dass Kunden Produkte mit kurzer Restlaufzeit erhalten – was ebenfalls häufig zu Unzufriedenheit führt. Daher bestellen wir bestimmte Artikel frisch beim Lieferanten, sobald eine Bestellung eingeht.
Selbstverständlich bieten wir in solchen Fällen jederzeit eine sofortige Rückerstattung an, wenn ein Kunde nicht warten möchte.
Wir entschuldigen uns für die Unannehmlichkeiten und danken für Ihr Feedback.
Mit freundlichen Grüßen
Vita-Store Team
I also have a bad experience with this…
I also have a bad experience with this online store. I have already written to them 3 times regarding the status of the shipment and to date not a single response. Considering that they are responding to reviews, I am now sending them the order ref. PDZTOMYEN
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Dear Marko,
We are very sorry to hear about your experience. After reviewing your case, we contacted you immediately once we became aware of your message, as unfortunately we could not locate any previous communication from you in our system.
To resolve the situation promptly, we have issued a full refund for your order.
If there is anything further we can assist you with, please feel free to contact us directly. We are always happy to help.
Kind regards,
Customer Support Team
Zahlung erfolgt, keine Lieferung und keine Rückmeldung
Am 05.01.26 habe ich per Überweisung 53 € bezahlt. Bis heute habe ich weder die Ware noch eine Rückmeldung erhalten. mehrere E-Mails inkl. Zahlungsnachweis bleiben unbeantwortet. Ich bin daher vom Kaufvertrag zurückgetreten.
27. januar 2026
Anmeldelse skrevet uten oppfordring
After some initial problems, everything turned out fine in the end.
A week ago, 14 Jan 2026, I ordered enzymes for €182, which were debited from my account on the same day. The delivery time was supposed to be 3–4 business days. To date, I have not received an order confirmation or delivery, and there has been absolutely no communication.
I also created a customer account, but I cannot access it. Apparently, the account was not created at all. If I could, I would rate the company with 0 stars.
Update: After publishing the above review, BMS Vital contacted me and sent me the package, which I received a few days later. Thank you very much for your quick response! This has restored my confidence in your company, and I will give you another chance with a future order. I have therefore increased my rating from 1 to 4 stars.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Dear Marion,
We are very sorry to read about your experience and we sincerely apologize for the inconvenience caused.
Unfortunately, based on your review, we are not able to identify your order in our system yet. In order to investigate this properly and help you as quickly as possible, we kindly ask you to contact our customer support directly and provide any of the following details if available: order number, email address used for the purchase, or proof of payment.
Regarding the account issue: it is possible that the account registration was not completed successfully, but this is not required to place or receive an order. We will gladly check this for you as well.
Please contact us by email and we will personally take care of your case.
Once again, we sincerely apologize for this situation and we are ready to resolve it as soon as possible.
Kind regards,
BMS Vital / vita-store.eu Customer Support
I received my Order Timely everything…
I received my Order Timely everything Perfect
25. november 2025
I ordered for 282 euros
I ordered for 282 euros, a week ago and have since tried to contact vitamin store through mail, but it doesnt go through. feel lile I have been scammed, cant track my order Esther on their website. its a shame really, because they just lost a good customer and I will use legal means to get my money back.
Ok I received my money straight away, thank you vita store. Its just that there had gone 1 week and I tried sending a email, that couldnt go through. I have confidence to try again, but you do have good products
15. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Dear Ulla,
Thank you for your feedback and we are very sorry for your experience.
We have checked your order and we can confirm the following:
Your emails (3) were received on Saturday, outside our customer service hours.
An automatic notification was also sent to you at the time of ordering, informing you that one of the items was temporarily out of stock and the estimated dispatch time may be up to 2 weeks.
To ensure you do not feel uncertain for a moment longer, we have already refunded the full amount immediately (Monday morning) and cancelled your order.
You should see the refund confirmation shortly on your account.
The missing item actually arrived on Monday, so we would have been able to ship your order, but we fully understand that you preferred not to wait.
We hope this clarifies the situation, and we are truly sorry that this misunderstanding led to a negative experience. Our shop is reliable and ships hundreds of orders every month, and we would have been happy to assist you sooner if we had received your message during working hours.
If you have any further questions, we are here to help.
Geht besser
Ware bestellt, per Vorkasse bezahlt und nie erhalten. Auf meine Mail wurde zunächst nicht reagiert.
Nach wiederholter Kontaktaufnahme bekam ich dann doch die Wahl die Ware nachträglich noch zu erhalten oder den Betrag zurück erstattet zu bekommen. Die Erstattung wurde dann unverzüglich eingeleitet.
Ein gutes Ende. Nochmal bestellen würde ich trotzdem nicht.
21. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Es tut uns sehr leid zu hören, dass Sie eine so schlechte Erfahrung gemacht haben. Das entspricht selbstverständlich nicht unserem Standard, und wir möchten uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen.
Wir haben den Fall inzwischen geprüft und die Situation vollständig geklärt. Ihre Bestellung wurde bereits vollständig zurückerstattet.
Es tut uns sehr leid, dass wir Ihnen mit diesem Vorfall eine Enttäuschung bereitet haben.
Bitte lassen Sie uns wissen, falls es noch irgendwelche Probleme geben sollte oder wenn wir Ihnen sonst weiterhelfen können.
Vielen Dank für Ihr Verständnis.
Overall a positive experience
There were some issues with the last order, which were eventually remediated. The communication in fixing the issue was polite and helpful. There is room for improvement, when it comes to managing the store though.
30. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Thank you very much for your review and for sharing your experience with us. We truly appreciate your kind words about our communication and support during the issue with your last order.
We are very sorry for the inconvenience you encountered, and we’re glad we were able to resolve the situation for you. Your feedback regarding the store management is extremely valuable to us — we are already working on improving these areas to ensure a smoother and more reliable experience in the future.
If there is ever anything else we can do for you, please feel free to reach out.
Thank you again for your trust!
Azienda seria ed affidabile
Azienda seria ed affidabile. Sì, hanno la consegna non velocissima. A volte ho aspettato 3 settimane prima della spedizione dell'ordine, ma loro lo scrivono sul sito. Basta stare attenti e leggere. Ci fanno avere i prodotti unici ai prezzi buoni. Bravi ragazzi!
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra BMS Vital
Grazie di cuore per la sua recensione a 5 stelle!
Siamo davvero felici di sapere che si trova bene con noi e che apprezza la nostra serietà e affidabilità.
È vero, in alcuni periodi la spedizione può richiedere un po’ più di tempo, ma siamo lieti che abbia notato la trasparenza delle informazioni sul nostro sito. Facciamo sempre del nostro meglio per garantire prodotti unici a prezzi competitivi, e il suo riconoscimento ci fa davvero piacere.
Grazie ancora per la sua fiducia! Siamo sempre qui per qualsiasi necessità.
Dette er Trustpilot
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