Virgin Hair & Beauty Anmeldelser 

Do not buy from these guys.
After numerous emails and asking for a refund they then shipped my order after waiting 1.5 months. Received my order today and they are not the colour requested! It looks like they have just shoved in a colour they had in stock so they could ship out. They were ment to be highlighted but are just a block bleach blond colour. In addition I received 3 lots of extensions with 2 clips and one extension with 4 clips. What am I supposed to do with those?
Absolutely fuming having waited so long.
Go elsewhere!

Edit to respond to Virgin's reply below. Due to Virgin's arrogance and poor customer service I feel to elaborate further. After I posted my review I was sent an email from Trust Pilot with Virgin claiming that the review was fake so wasting more of my time on this company I was to send through receipts and emails (which has been done).

Furthermore, I'd like to add that the clips on the extensions are extremely thick and very difficult to conceal. I've been ordering extensions for years and thought I'd try this company out but what a mistake it has been. I ordered highlights, the receipt and email said baylage? and was then sent ONE colour hair. The ends of the hair are very ratty and overall I'm extremely disappointed in wasting my money. I've been ordering extensions for years and decided to give this company a go. Big mistake. Looking forward to my new extensions arriving from a different, TRUSTED company that provides quality, faster shipping & better customer service.

2 months, no extensions. They are blaming Germany for not sending them on. Why they would be stuck in Germany goodness knows. Not London based that's for sure.
They are actually based in Kowloon.

My first time to use their product.At first I was hesitant ,but with my friend pursuing recommendations I finally and gave it a try and was surprised that they met my expectations.I fully recommend this company to my friends who are getting gaga over for hair extensions.

Worst experience I have ever had in all the years I have been buying hair!
After taking months longer than agreed. I spoke to them, I was told 3 different lies about how they had sent my order. The tracking info I was given never left China. Also states they are a UK based company, which is why I used. Yet the tracking info said it was coming from China.
They agreed to partially refund as I now do not need the items after buying from elsewhere, because they were taking too long. Never received refund, constantly told lies about where it is.
Nearly £400 worth of items never received!!!!!
Absolutely disgusting.

Further to the story the year have passed since my purchase and as I returned the product many months ago to this day I received no refund even though I was constantly assured that the refund was made. Recently I got the confirmation from PayPal whether the transaction took place and guess what - it never happened!

This people are thieves and I'm about to report them further as this is getting on my nerves now. Sending e-mails is pointless as they choose to ignore them even though I found out the truth after so many months being lied to. Now you have a clear picture how they treat customers. Don't be fooled and stay away!

This is my second time ORDERING from this company. The hair is ok for the price. I ordered my hair in August and it is just 4 days until October and still have not received my hair!!! The shipping time is unacceptable!!!! They have ignored my emails!!! I will not order from this company again.

I’ve read the reviews before posting and all I can conclude is that the good reviews written must be paid reviews!!
25 years in the industry and this is THE WORST HAIR & SERVICE I have ever had the displeasure to order from.
Waited a month for this, that can only be described as DOLLS SYNTHETIC HAIR 🤬.
I ordered EUROPEAN VIRGIN DOUBLE DRAWN BALAYAGE hair , it took a MONTH to arrive - countless emails , rude customer service - admittance that the hair is from Hong Kong oh and it’s states they don’t do refunds - well there’s such thing as trading standards for goods that are not as advertised !!!
DO NOT WASTE YOUR HARD EARNED MONEY LINING THE POCKETS OF THESE RIP OFF COMPANIES ❌

always getting cut off customer service slow to reponde

Received my tape in extensions a little later than expected due to COVID which is no problem at all but when enquiring on the website via the online chat I found the service to be rude and unhelpful. I’ve been wearing my extensions for around 5 weeks now and followed all the aftercare instructions, used the oils on them religiously, washed, dried and slept with them as recommended and the hair is so dry, brittle and mattes is horrendously at the base of my neck after literally minutes after brushing. I have been so so careful with them and given them all the correct treatment however they are now just snapping and tangling so easy they aren’t worth using. A waste of money in my opinion if this is the quality they are usually providing and not a one off bad batch which I realise can happen. For the price paid these are not at all worth it.

I Just came back from holiday and collect the hair and ponytail,I paid 20£ for option 2-3 days delivery and received the hair after 1 month. I ordered 22" russian double drawn virgin hair, natural Brown color, the hair is absoluteley not double drawan, and the pony tail is very poor quality, the ends are dammaged, and not enough to cover my natural hair. The delivery came from China. Don't buy hair from this fake website its only waste time and money. I am hairdresser and I can say that the same quality you can buy everywhere for 80-90£.

still no refund. 3 months nearly! No goods. They always say goods coming in 2 days. I've escalated to PayPal and debt collectors. This feels like a scam company.

This is the first time I have purchased my hair from Virgin Hair and Beauty and i am blown away!

Honestly these guys have been amazing.
Unlimited patience. Excellent service. Beautiful colour match. Stunning hair quality.

I have been using extensions on and off for 15 years. I have always paid for good quality hair and worn some great extensions.

With that in mind the perfect colouring and gorgeous hair quality is the best I have seen.

I had one or two problems with my order which were no fault of Virgin hair and beauty and they went over and above all reasonable expectations to help me rectify them.

I am now a customer for life!

I strongly recommend buying from these guys and seeing for yourself! X

I ordered some ‘quick shipping’ extensions ten days ago... It should take 2-3 working days according to the website and to the online chat I confirmed with before buying. After 5 days of waiting just for a tracking number I emailed them, called them and talked to them on the online chat. In the end they gave me some tracking number which didn’t work at all on the UBXpress website or on DPD which they said were the companies being used. They said it needs to be updated by the companies but not to worry as my hair had been posted the day after I ordered it. How can a company have no updated tracking number if it’s already been posted??! They told me to wait a few days for it to update...so I waited and Of course nothing!
So I contacted both the shipping companies and Virgin hair again! The shipping company had not heard of the package at all...but Virgin hair claimed that it had left Hong Kong the day after I bought it. I had bought Virgin Russian hair, so don’t really know why it was in China?? Perhaps that’s where they dye it, but then there’s no way it would have taken only 2-3 days to ship to Europe...
After not hearing anything from either company after that, I’m still £190 out of pocket, and I have asked Virgin now for a refund three times and they keep saying they are looking for the package....
No hair, no refund, still waiting!!

I ordered hair extensions on 21st December, when i finally did received them in January they were the wrong colour, a dark brown that doesn't even appear on their website, when my hair was a few shades lighter.(and this is after sending pictures to ask for recommendations). I send them back and also sent them better sunlit pictures of my hair as they requested, for a colour match. After numerous attempts to follow up i was finally sent new hair extensions except this time instead of a brown i received dark red extensions that doesn't match my hair in any way. Once again had to follow up several times as i kept getting ignored (that 24-48 hour response time is a LIE) and then finally i was told to just dye them to match my hair colour. Why should i have to pay additional money to fix their mistake when the reason i bought my hair extensions here in the first place was for their apparent "high quality hair and colour match". Also i cannot dye dark red hair to become a lighter brown without bleaching and damaging it. They won't refund me, they wont accept the hair they sent back, the customer service is appalling. I was told i'm claiming its bad because "i'm not getting my way" well excuse me if i expect to pay £220 and actually receive what i ordered instead of being sent cheap low quality and badly dyed hair extensions in colours that don't even match the colours offered on the website and yet after 3 months of following up i'm still out the money and have nothing to show for it. When i pay for something i expect to get what i paid for especially if its "custom made".

I previously bought and did my hair with LVH expecting to feel amazing having had spent a lot.
My hair was awful ! Shredding almost instantly split ends it looked super tacky. I had got it done a few days before my bday and was so upset on the day.
The hairdresser did a very basic job lovely woman but would never pay that much for a service to leave feeling basic. My tracks were showing the hair wasn’t blended in I was angry.
I complained and was told my hair was sent from a bad batch and would be replaced and as of yet not received an order for their mistake.
I don’t expect to pay hard earned cash to get bad hair.
I wouldn’t bother again it’s not always true what they say. “You get what you pay for” I wish I had in this case.
Ladies be careful.

HORRIBLE COMPANY DO NOT ORDER WITH THEM! THEIR HAIR ARE HIGH PROCESSED AND AFTER ONE WASH GOING MITTEN AND JUST AWFUL! FIRST DAY SAID I CAN RETURN COLOUR RING BACK FOR REFUND AND WHEN I ASK WHERE IS MY MONEY THEY SAID NO REFUND FOR HAIR PIECES AND COLOUR RING! THEY ARE SCAMMERS!

Read all reviews and you do not want to but anything form this company. You will get cheap bulkhair instead of russian hair. Cheap quality and very unplesant reactions from the people begint the seen. The will not accept returns and give money back.

And we are proffesionals in hairpieces for 15 years.

You can read the agressive and unprofessional comment to all bad reviews and see hoe they work

Worst company ever, ordered extensions on the 28th December, STILL have not recieved anything. Regardless of the 10/11 emails, phone calls- Nobody seems to get back to me. They emailed me once telling me they will ship it out on the 8th and tracking info would be with me on that day. NOTHING. Recieved an email on the 12th Jan saying an order is on its way with no tracking available. Countless emails I have been sending to the CORRECT email address but NO response. Worst company ever, DO NOT order from them. Stay away. Customer service is disgusting

The service is great, I buy hair and beauty products globally, and VHB are by far the best, responsive, honest team. They go the extra mile to ensure you receive your products on time. I’m based in Dubai and they still make it on time.
Great value too. Thank you VHB management and team.