Hello, I have been using the services of the videvo site for many months now. Problems started with the account, I wrote to the administration and the employees tried to help me in every possible way,... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
5 months ago I cancelled my subscription, for some reason it did not cancel it and has been charging me for 5 months. 2 days ago I try to cancel it again and it just says 'error cancelling subscr... Vis mer
Selskapet har svart
I'm very impressed by Videvo's customer support. They've been very helpful and accommodating even though I made some mistakes. Their selection of video clips is perfect for my project and I was... Vis mer
I had a copyright claim placed erroneously on a YouTube video that included a music clip from this site. After my appeal was denied, I reached out to Videvo for help. Simon replied and followed-up wit... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Download free stock footage and HD video clips; Videvo has a large archive of HD & 4K video clips, motion graphics and stock footage. Royalty-Free licensing
Kontaktopplysninger
Unit 6, Lodge Road, Ox29 8LH, Oxford, Storbritannia
- support@videvo.net
- videvo.net
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Quick response time on all inquiries!
I was happy with the cost and quality…
I was happy with the cost and quality of the footage I downloaded and used in my documentary, Ecosophia, I got a refund when asked as I had forgotten to uncheck the auto monthly subscription.
In a world that has no time for…
In a world that has no time for kindness and professionalism, Videvo was that difference for me, with my issue, I received fast turn around time. My issue was resolved quickly and with professionalism and kindness. The folks went beyond what I expected and it is very much appreciated. I had the greatest Customer experience and want all to know about it. A job very, very well done Vivevo!!
It's a great team
Their response was very fast. They solved my problem as soon as possible. It's a great team
Great for education.
Excellent experience!!
A very good experience with them. Help was inmediate and helpful. Very good team!!
The Perfect Video Resource
As an entrepreneur, I handle back-end tasks for many clients. The task of video production is extremely important and valuable to my clients and having a resource available that provides updated content is very important. I like using Videvo and use it and multiple accounts for clients. Any issues I may have are quickly resolved in a very professional way. I highly recommend this platform to other marketing and video production.
I was unable to unsubscribe due to…
I was unable to unsubscribe due to login issues.
They responded kindly and well to this issue.
I am very satisfied.
Thank you everyone.
Working diligently to resolve issues…
Working diligently to resolve issues with great knowledge & pride in what you do
No account needed
I love! I can just download a SFX no questions asked. I didn´t have to make an account.
AVOID THIS COMPANY
Edit: After sending multiple messages to various departments, I received an acceptable resolution where my credits have been restored and my account has been made active to use them all in the next 18 days or sign back up to keep them longer. I stand by original review, as it took so much time and the multiple attempts to contact before getting a response. I will utilize my credits, cancel my account, and use other similar services from here on.
Original review:
I have been a paid subscriber since June 2021 and have downloaded approximately 40 assets in that time. At the allotted 5 per month plan, I would have approximately 115 credits left. I received an email (with no prior notification) saying my account had been canceled effective 5.3.23, even though my automatic payment went through 5.3.23 for the month, according to PayPal. I logged in and found that almost all of my credits were gone, and only 5 remained. My payment method had also been removed due to a website system update/revamp. I used the contact form, which states a response time is typically 24 hours, but never received a message back. I then decided to take the loss of all the years of paid for credits and went to cancel my account. It would not let me cancel my account in settings, so I had to use the same contact form to request help or for someone to close my account. It is currently 48 hours later with no response and no expectation of a response. Avoid this company at all costs, the amount of useable stock content is low even if they had reputable customer care.

Svar fra Videvo.net - Free Stock Footage
Very responsive
Hello, I have been using the services of the videvo site for many months now. Problems started with the account, I wrote to the administration and the employees tried to help me in every possible way, they answer quickly, explain everything in an accessible way. Plus, they helped to remove complaints from the video in my YouTube account. Very responsive, quickly solve all sorts of problems, help in everything!
took a little too long but worth the wait
it took a little bit too long, but i never felt like i wasnt in control of the situation. whenever i had a question or was wondering what took so long, i got an answer immediately, and was offered everything in there power to make me feel better about the wait, including extra credits.
Shifted their subscription to credit card only - why?
Been a subscriber for over a year - they suddenly "requested" (demanded) that I add a credit card to continue as a subscriber (I was using PayPal for monthly payments before). They (UK based) were acquired by a Spanish company (FreePik) in June 2022, so I assume the new owners are pulling a "Google" and demanding your personal data so they can market crap to you. I don't want to spread my credit card info around to everyone. I'm already an Adobe subscriber, so I'll switch to Adobe for video content (even if it costs more).

Svar fra Videvo.net - Free Stock Footage
Disappointed
A disappointment, and very unreliable, I was very patient when I could not access my Pro account, but now have been more than two weeks and Videvo did not solve the problem. I need immediate access to my account because I need to work on my projects. Customer Service answered my emails saying that they are aware of the problem but do not offer any solution or any time frame to solve it.
and Meanwhile, I waste my time and money on a product that I can not access.
This is not the first issue with this company even with the pro account there were also times that the videos, even with the pro version, could not download.

Svar fra Videvo.net - Free Stock Footage
I like the site and there is many great…
I like the site and there is many great footage, would be nice to make it easier to search for what I need, like more details in search, and stock photos is missing..

Svar fra Videvo.net - Free Stock Footage
I had a problem downloading some music…
I had a problem downloading some music files. The rep responded as quickly as possible. The product produced by Videvo is great for my purposes. I like the many choices and ease of working with the files.
Muy buena experiencia y soporte
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