Regular customer of VB. Ordered jeans in store Wednesday 29th to be delivered to home address as they didn’t have my size in store. Paid in store but then heard nothing about dispatch details and trac... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
First, the items arrived five days after the stated delivery date. Unfortunately, we had already departed for our Easter holiday by the time they arrived. In our many years of online shopp... Vis mer
Selskapet har svart
I love VB clothing and Beauty equally. The products are stylish, unique and always beautiful quality. I’m lucky enough to have the most wonderful contact at the Dover Street Store which makes a wonder... Vis mer
Selskapet har svart
I have to say that with every product I have bought the reassuring emails that tell you what’s happening with your order are brilliant .. you feel very safe ordering online with VB .. highflying recom... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Kontaktopplysninger
London, Storbritannia
- clientservices@victoriabeckham.com
- victoriabeckham.com
3,6
Middels
560 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 92 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I love everything about the Victoria…
I love everything about the Victoria Beckham experience, the clothes are superbly made ,stylish but very wearable x
Also VB beauty is excellent x
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Dear Helen,
Thank you for sharing your kind feedback. We’re delighted to hear that you enjoy the Victoria Beckham clothing collections and that you find the pieces both stylish and wearable.
Your support means a great deal to us, and we look forward to welcoming you back in the future.
Kind regards,
Laura - Client Services
Efficient and well received
Purchased a gift for my partner which was delivered promptly and she loved the gift. Fantastic touch afterwards to receive letter thanking me for first order from the site.
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Dear Steven,
Thank you for sharing your feedback. We’re delighted to hear that your gift was well received and that you enjoyed the additional personal touch following your first order.
It’s wonderful to know that the experience was positive, and we truly appreciate your support. We look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Bela Midi Dress in Honey
I now own 7 VB dresses; each bought in the sale as still around £300 each. I can see the fabrics have improved in the two years. I particularly favour Bela and Eve and have bought these in different colours. They are well cut and very flattering. Size up.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Dear Sharon,
Thank you for sharing your feedback. We’re delighted to hear how much you enjoy your Victoria Beckham dresses and that you’ve found the fabrics, cut, and fit so flattering.
It’s wonderful to know that you appreciate the Bela and Eve styles and that you’ve built a collection in different colours. Your support means a great deal to us.
Kind regards,
Laura - Client Services
Order and Products Excellent
I found the order process easy, the products are so beautifully packaged and I thought it was very clever to add in a personal card from VB (obviously not written by her but still....) I love the make up and the clothing I have bought to date despite it being very expensive.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Thank you for sharing your thoughtful feedback. We’re delighted to hear that you enjoyed the order process, the presentation of your items, and the personal touches included with your purchase.
It’s wonderful to know that you’re enjoying your purchases. Your support means a great deal to us, and we look forward to welcoming you back to the Victoria Beckham brand in the future.
Kind regards,
Laura - Client Services
My new favourite brand
My new favourite brand. Absolutely exquisite fabrication, quality, cut and design. It's clothing I will cherish for years to come...like it's designed with me in mind. Looking forward to building my VB wardrobe.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Thank you for your wonderful feedback. We are truly delighted to hear that the style, quality, and design resonate so strongly with you.
It is especially meaningful to know that the pieces feel personal and considered, and that they are items you will cherish for years to come.
We greatly appreciate your support and look forward to accompanying you as you continue to build your Victoria Beckham wardrobe.
Kind regards,
Laura - Client Services
Best shop ever
Best shop ever i love it and everything victoria makes 💖
22. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Dear Eloise,
Thank you for your wonderful feedback. We are delighted to hear that you hold the Victoria Beckham brand in such high regard and that the collections resonate with you.
Kind regards,
Laura - Client Services
Great costumer experience
Lovely clothes, high quality and style, great customer experience
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Dear Ann,
Thank you so much for your kind words! We’re delighted to hear that you’re enjoying the quality and style of our pieces, as well as your overall experience with us.
Your feedback means a great deal, and we truly appreciate your support. We look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
I think I wrote 3 reviews in my whole life
I think I wrote 3 reviews in my whole life
Victoria Beckham standad is real! Everything is so considerate, every detail, the choices of materials (everything feels luxurious), the thoughful design and just the feeling of using VB is different. You feel seen and special.
I'm a man, I honestly own only one Shearling Jacket (the only thing that fits me from the website - Victoriaaaa, please make menswear or more unisex clothes in bigger sizes!!!!) but I own a lot of her bags, belts, inumerous leather goods and accessories and I love receiving them at home.
Every time I want to treat myself, either I go to VB website/partner websites or Margiela. Both brands know how to make the customer feel special.
I think if the brand work on the customer service (response in 48h max) the brand will have an even better perception from their customers. I would also love it if the brand gave a bit of discount to loyal customers.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Thank you so much for taking the time to share such thoughtful feedback. We’re truly delighted to hear how much you appreciate the craftsmanship, materials, and design of the Victoria Beckham collections. It means a great deal to us to know that our pieces help you feel special.
We’re also so pleased to hear how much you enjoy your bags, belts, leather goods, and accessories, and that visiting the Victoria Beckham website is part of how you like to treat yourself. Your support and loyalty really do mean a lot to us.
Thank you as well for your helpful suggestions regarding customer service response times and loyalty benefits. We greatly value feedback from our customers and will be sure to share your comments with the relevant teams.
We hope you continue to enjoy your Victoria Beckham pieces and look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
Perfect
Amazing , everything is to the high standards , I love Victoria Beckham
19. februar 2026
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Svar fra Victoria Beckham
Thank you so much for your wonderful feedback! We’re delighted to hear that everything met your expectations and that you’re enjoying your Victoria Beckham pieces.
Kind regards,
Laura - Client Services
Victoria Beckham dress orders
I am writing another review. Both dresses were delivered within 4 -5 days. One did not fit. The other one I kept! I got a bit panicked about a return I send back. Not much confirmation. I e.mailed quite impatiently to find out was my return received. All was looked after very well and money in my account within 2 weeks!
I will order from Victoria Beckham again. The dresses are beautiful! As they say in their e.mail it is a small staff and it is a busy time. I think we all need to have some patience!! I look forward to purchasing more from her Website.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Thank you so much for sharing your experience and your kind words! We’re delighted to hear that your dresses arrived quickly and that your return was resolved smoothly.
We really appreciate your understanding regarding our small team and busy periods - it truly helps us continue to provide the best possible service. We’re so glad you’re enjoying your dresses and look forward to welcoming you back to the Victoria Beckham website in the future!
Kind regards,
Laura - Client Services
My order was never delivered
My order was never delivered as it was damaged in transit, and I was never proactively informed — I had to chase this myself. I was told the item was out of stock and only offered a refund and generic discount code. The item is now back in stock, but my follow-up emails have been ignored. Very disappointing experience and poor customer service from a premium brand.
17. februar 2026
Anmeldelse skrevet uten oppfordring
Do not buy online
Do not buy online, unless you like never ending hassle. Everything is fine until online order is returned. No acknowledgement of return, no refund. This is second time I had to return an item and second time same story. I have confirmation that item has arrived to VB and yet nothing is happening. It’s way past time when refund should be issued and yet still no money. When I check my order online it doesn’t even say it has been retuned. Now I have only automated response that I have to wait until they review my enquiry.
Seriously, cheap shops have better customer service and problem free returns and refunds.
I will never buy again. It’s not worth stress and time.
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Dear Alex,
Thank you for sharing your feedback. We are very sorry that your experience caused frustration, particularly with the delays in processing your returns and refunds.
At that time, our small team was managing a particularly busy period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service and returns processes to ensure timely updates and support for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
No order and no customer service!!
I placed an order on the 24th January, I am yet to receive it and I have received no response from the customer service team. Hopefully as I paid through PayPal I can raise a case with them via their website. It seems VB customer service team are non-existent. I wish I read the trustpilot reviews now!
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Dear Char,
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly with the delay in receiving your order and the difficulty in reaching our team.
At that time, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how concerning this must have felt and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to ensure clearer communication and timely support for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
*Do not order sale items online*
Do not order sale items online. Money was taken and 2 weeks still heard nothing. No contact phone number for customer services and they don’t reply to emails. No order, no refund and no response. Absolutely appalling.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Dear Jodie,
Thank you for sharing your feedback. We are very sorry that your experience in February caused frustration, particularly with the delay in receiving your order and the lack of communication.
At that time, our small team was managing a particularly busy period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to ensure timely communication and support for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
No customer service at all
No customer service at all. I ordered a dress on 21st January and haven’t anything since. No response to emails, and there isn’t a phone number. I have left messages at the Dover Street store, but no reply. If I didn’t know better I would assume they were scammers. Do I have to go to London and physically go to the store to get a response? Where is my item? Or just give me my money back if you don’t want to sell it to me. You have my money!
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Dear Nicola,
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly with the lack of updates regarding your order and difficulty reaching our team.
At that time, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how concerning this must have felt and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to ensure clearer communication and timely support for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
If I could give Victoria Beckham zero…
If I could give Victoria Beckham zero stars I would. I ordered Dress from the VB website over two weeks ago. I received sales confirmation and acknowledgement. Since then I’ve heard precisely nothing from Victoria Beckham other than business as usual selling emails. I have reached out twice to client services and filled in the online form requesting information on the website. As I have heard precisely nothing for 2.5 weeks, I can only assume either that Victoria Beckham does not care about her customers, or that our company is going into administration. If it’s the latter, she should not still be trading if her company is not solvent. This is highly illegal.
I would not recommend anyone buy from this brand as They patently have no regard for their customers.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Dear Catherine,
Thank you for sharing your feedback. We are very sorry that your experience caused frustration, particularly with the lack of updates regarding your order.
At that time, our small team was managing a particularly busy period, alongside our ongoing sale, which unfortunately led to longer processing and response times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to ensure timely support and communication for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
This is such an unexpected review to…
This is such an unexpected review to make as i did not think id have a problem EVER with this company. In a nut shell once a return was sent back and they have received it, im still waiting for my refund. They make it impossible to speak with anyone and a generic response to my email is that they are experiencing a heavy work load due to sales and it will take longer. They have had the return for 10 days now. I wont purchase from them again and the lack of communication has shattered any confidence i had in purchasing from them which is a shame
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Dear Victoria,
Thank you for sharing your feedback. We are very sorry that your experience in February caused frustration, particularly with the delay in processing your return and the lack of communication.
At that time, our small team was managing a particularly busy period alongside our ongoing sale, which unfortunately led to longer processing and response times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured we have reviewed our returns and customer service processes to ensure timely support and clearer communication for all customers in the future.
We truly appreciate your patience and regret that your initial experience did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
I ordered a belt off the website- it…
I ordered a belt off the website- it was dispatched and lost by the logistic company who said I needed to get back in touch with the seller so they can process the loss and refund. I emailed over 10 days ago and emailed again as I still had not heard anything. Poor customer service! Which is a shame when you love the products.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Dear Lucy,
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly with your belt being lost in transit and the delay in responding to your emails.
At that time, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to ensure timely support and communication for all customers in the future.
We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
I placed an order on the 15th January…
I placed an order on the 15th January !! Still No tracking , no replies to multiple emails , I phoned the store and the girl put the phone down as soon as I asked if she give an update on order absolutely horrendous customer service and now I have read the reviews I’m sorry I placed an order and now I’m wondering if they will ever turn up if they do turn up and don’t fit I’m going to have the stress of returning the items after reading the reviews 😡
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Thank you for sharing your feedback. We are very sorry that your experience in January caused frustration, particularly with the lack of updates on your order and difficulties reaching our team.
At that time, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to delays in dispatching orders and responding to enquiries. We completely understand how stressful this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service and communication processes to ensure timely updates and support for all customers in the future. We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
Not impressed
I returned a Bag which was received 9 days ago, no communication or refund, I don’t think it’s acceptable to have to wait so long for replies to emails or process returns… it’s a shame but has completely put me off ordering again. No excuses for poor or tardy customer service when you are buying from high end retailers. Order #UK173906
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Victoria Beckham
Dear Casey,
Thank you for sharing your feedback. We are very sorry that your experience at the time caused frustration, particularly regarding the delay in communication and processing of your return.
In January, our small team was managing a backlog from the busy holiday period alongside our ongoing sale, which unfortunately led to longer response and processing times than usual. We completely understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Please be assured that we have reviewed our customer service processes to improve response times and communication going forward. We truly appreciate your patience and regret that your experience at the time did not reflect the level of service we aim to provide.
Kind regards,
Laura - Client Services
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