We had substantial renovations done including extra bedrooms and bathrooms. As a result we needed a new ECO rating for our terrace. Vibrant were easy to schedule with an online booking portal and plen... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The assessor arrived on time and went around the house doing his job thoroughly. I wish he had been a bit more communicative and discussed things, as in the follow up discussion over the phone I was... Vis mer
Selskapet har svart
Superbly efficient, polite man came to do the rating. I hardly knew he was here!!! He was respectful of our house, taking the time to explain first what he needed to do, then when he had finished he e... Vis mer
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An appointment was quick & easy to set up & available in the immediate future. I was told in advance what would happen & what paperwork might be needed. The rep was punctual, polite, efficientt, clean... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whether you are a property owner, estate agent, landlord, lender, council or corporate entity, our property services can be tailored to meet your customers needs now and for the future. As the UK’s leading property services company, it’s our job to make sure your customers property is fully compliant, giving you peace of mind and the rewards of a positive property portfolio. Established in 2008 to carry out EPCs, our services expanded from 2015 to include all residential property services (gas safe, electrical, inventories, legionella risk assessments, fire risk assessments). We are the leading supplier of EPCs to the residential sector, carrying out over 100,000 per annum.
Convenient Property Service
Skrevet av virksomheten
- Located 15 miles from every UK postcode
- Our team of Assessors are located within 15 miles of every UK postcode, demonstrating local knowledge and shared experience to ensure you receive the best possible service.
Kontaktopplysninger
Vibrant Energy Matters Ltd 2 Foxes Lane, Oakdale Business Park, Blackwood Gwent , NP12 4AB, Storbritannia
- 01495 234 300
- contact@vem.co.uk
- vibrantenergymatters.co.uk
4,5
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Efficient
Arrived within the arranged time. Did a thorough walk through of my property for the EPC. The report came swiftly.
15. april 2026
Svar fra Vibrant Energy Matters
Hi Pat,
Thank you for your fantastic review and feedback, we really appreciate it.
We hope to service you again soon.
Have a great day.
Kind Regards
Vibrant
Great friendly service
Great friendly service, very helpful and informative with consideration for our home
3. februar 2026
Svar fra Vibrant Energy Matters
Hi Alan,
Thank you so much for your fantastic review and feedback, we really appreciate it.
We have a very experienced team on hand to help with your property needs any time.
Have a great day.
Kind Regards
Vibrant
Svar fra Vibrant Energy Matters
Hi Katie,
Thank you so much for your review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
i am a property landlord with 30…
i am a property landlord with 30 properties and wanted to upgrade my EPC'S on the portfolio to a "C" or above .
I dealt with MANI from vibrant and he really has been 100% , he has advised on how i can get each property to a "C" with manor adjustments if possible and the properties which we could not get to the required level has supplied qoutes for solar panels ,cavity wall , where required at cost effective prices which i plan to proceed with .
It generally has been stress free dealing with Mani and i could not recommend him more strongly to any landlord wishing to do the same .
m bowers
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vibrant Energy Matters
Hi,
Thank you for your fantastic review and feedback, we really appreciate it.
Mani is one of our highly experienced technical managers and we are really pleased he supported you with achieving a 'C ' rating at your properties.
We hope to service you again soon.
Kind Regards
Vibrant
Professional and personable attitude
Professional and personable attitude. Informative and respectful.
14. april 2026
Svar fra Vibrant Energy Matters
Hi Anne,
Thank you so much for your fantastic review and feedback, we really appreciate it and hope to service you again soon.
Kind Regards
Vibrant
Electrical work
We recently conducted some electrical work for Vibrant Energy Matters in Brixham DEVON. The process was smooth and everything was communicated remotely as we are out of area.
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vibrant Energy Matters
Hi Baker Electrics,
Thank you so much for your fantastic review and feedback, we really appreciate it!
Kind Regards
Vibrant
Very easy to arrange
Very easy to arrange, the ecg agent arrived on time and communicated through out. The Report was published the day after, I had some trouble with the link but it was sorted pretty instantly! Would recommend
8. april 2026
Svar fra Vibrant Energy Matters
Hi Jenny
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
EPC certificate assessment
EPC certificate .
Easy booking process and given a prompt appointment.
Kept informed right from booking to when assessor arrived.
Assessor was helpful, informative and thorough.
EPC was available to view online and had been updated on the government website the day after inspection.
10. april 2026
Svar fra Vibrant Energy Matters
Hi
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
The person who came over to complete…
The person who came over to complete the EPC was not welcoming, very blunt and not happy. I tried to make conversation with him and have a little laugh and so did my dad and he just was very blunt and did not make conversation back. Not very welcoming. Made things very awkward.
8. april 2026
Svar fra Vibrant Energy Matters
Hi Kiran
We are so sorry you have had a poor experience with Vibrant. Please send us your name, contact details and address so we can find out how best to improve our service. It’s only through your honest feedback that we can do better. Email us at CustomerServices@vem.co.uk
Kind Regards
Vibrant
Very good at keeping you updated…
Very good at keeping you updated regarding appointment made with txt messages and emails plus a call to check you were in. Unfortunately the guy who came to make the EPC Report was extremely rude.
31. mars 2026
Svar fra Vibrant Energy Matters
Hi Mrs Cook,
Thank you for your feedback, we really appreciate it.
We are really sorry for your dissatisfaction with the assessor who attended your property.
Can you please send us your name, contact number and email address to CustomerServices@vem.co.uk so we can look into this further.
Kind Regards
Vibrant
Svar fra Vibrant Energy Matters
Hi Susan
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Damien was thorough and works…
Damien was thorough and works meticulously. He was very dedicated and passionate on what he does and his experience shines through
3. april 2026
Svar fra Vibrant Energy Matters
Hi El Green
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Svar fra Vibrant Energy Matters
Hi Anthony
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Svar fra Vibrant Energy Matters
Hi Jonathan
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Svar fra Vibrant Energy Matters
Hi Kay
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Awful
Awful
No contact on morning of appointment
Didn’t turn up by 1pm
Called nearly 30 minutes later no apology and rude
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vibrant Energy Matters
Hi Jonathan,
Thank you for your feedback, and I’m very sorry to hear about your experience.
I can see that you’ve also been in touch with our customer services team, and please be assured that this is being looked into as a priority. We’ll be in contact with you directly to resolve this as quickly as possible.
We really appreciate you taking the time to share your feedback.
Kind regards
Tyler
Great experience
Great, explained everything that he needed to check. Reply polite and friendly.
25. mars 2026
Svar fra Vibrant Energy Matters
Hi Lee
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Admitted errors ignored – Misleading EPCs and poor service
I am extremely disappointed with the service from Vibrant Energy Matters. After receiving an EPC for my 2014-built apartment that was a complete outlier (rated D while 39/40 units in the building are B or C), I provided exhaustive technical evidence to correct "assumed" software defaults.
Vibrant’s own Quality Assurance Lead admitted in writing that my billing method and hot water system "needed to be amended" and even requested an update to a "Good" rating after verifying my Heat Interface Unit (HIU) and metered billing .
Despite this internal admission, the assessor ignored their own QA's instructions and issued a second certificate that remains factually incorrect. The company has refused a full refund for this demonstrably negligent service, offering a derisory £13 instead.
I have now escalated this matter to Elmhurst Energy for a professional audit and the Property Ombudsman for a breach of the Consumer Rights Act 2015 regarding "reasonable care and skill."
Avoid this company if you require an accurate assessment of a modern, high-specification property. They prefer generic software defaults over documented evidence.
I have notified the firm that I am prepared to withdraw my regulatory complaints only upon receipt of a full refund for this failed service
EDIT 25/03/2026:
"Thank you for the reply, Andrea. However, I have already been in extensive contact with your Customer Service and Quality Assurance teams. On March 20th, your QA Lead, Charlotte Buckler, admitted in writing that the EPC data was incorrect and stated it 'needs to be amended.'
Despite this internal admission, the revised certificate issued on March 23rd ignored these corrections. As your team has already failed to rectify the documented errors and has refused a full refund for this faulty service, I have now formally escalated this matter to the Property Ombudsman and Elmhurst Energy for a full Protocol Audit. I am happy to resolve this review once the admitted errors are fully corrected or a full refund is issued.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vibrant Energy Matters
Hi Julie,
Thank you so much for taking the time to leave a review on Trustpilot — we truly appreciate your feedback.
We're really sorry to hear that your experience didn’t meet expectations. This isn't the level of service we strive to deliver, and we’d welcome the opportunity to put things right.
Please feel free to contact our team at customerservices@vem.co.uk, so we can look into this further and work towards a resolution.
Kind regards,
Andrea
very smooth process until the end.
20. mars 2026
Svar fra Vibrant Energy Matters
Hi Margarita
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
Svar fra Vibrant Energy Matters
Hi Angharad
Thank you for your feedback. We are thrilled that you had a positive experience with Vibrant. We look forward to servicing your property again soon.
Kind Regards
Vibrant
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