vermont-hotel.com Anmeldelser 

I have stayed at the hotel frequently for business, it is arranged by our travel company and payment details always confirmed in advance - as with any business travel.

I enjoy the hotel, the staff had always been pleasant and the food and breakfast were enjoyable, but it insists on a deposit taken at check in, which means my personal card was scanned, despite payment details being confirmed in advance by the travel company.

My personal card was charged for the entire stay, instead of the card details provided at the time of the booking. I raised it almost immediately and was told that it would be sorted and refunded to me.

I have chased through a number of different channels and am still waiting a couple of weeks later for a not insignificant amount of money to be refunded to me.

Mistakes do occasionally happen, but I am really shocked at the customer service journey in actually trying to resolve this when I use(d) the hotel fairly frequently.

Little/no attempt to escalate this for me to the finance team to return the funds to me or even check that the details are correct etc.

Generic responses from anyone I have tried to speak with to try and get the refund sorted, including "We've sent it off to head office for batch processing, it's not our job to chase up and prioritise this one payment"

Considering some of the other reviews posted, maybe not surprising, but a shame as I had enjoyed staying at the hotel.

Christmas dinner at the Vermont was lovely, food excellent the staff were so good and entertaining the kids and Santa for the kids to

We stayed at the Vermont, and I found it to be quite a pleasant experience, room was clean, bed was comfortable, my only gripe was the check in , it was more like a Spanish Inquisition the only thing missing was a spot light shone in your face, we booked a I’ll pay for the room give me the key and where done , but 15 questions late ,and ten minutes of standing there answering them , made it very tedious. Breakfast was ok . View was good looking over the Tyne . So 4 stars from us thanks Vermont.

This stay was by far one of the worst experiences I have had in any hotel, and I stay in Hotels 1-2 nights per week on average, and have done for 6 years for work.

I have never felt more unwelcome in any place globally, the staff were rude to a level of almost disbelief, the room was dated, bathroom mouldy, amenities unusable, this hotel gets good ratings, but I assume it’s for the rooftop bar and not for residence.
I never once complained, as the staff was so rude, spoke to me and my wife like we were nothing, I knew it wouldn’t get me anywhere.

Not that it will make a difference to them, but I will never stay in this hotel again and have already added it to the block list for our 750+ employees so they can also avoid being spoken to and treated the way we were

Lot of work needed

Afternoon Trash! (Tea). Very Poor. Avoid. Do not waste your money. You’d have a nicer meal at greggs!

I would award zero stars if this was available.

Worst meal I’ve ever been served in my life!

I’m allergic to Dairy and Egg products. I eat meat and fish and normal bread.

I’m not vegan and I’m not gluten free.

I was served 3 eights of a sandwich! This was not even a full slice of bread! So this was 3 halves of a quarter triangle of bread! I have pictures if I can upload them.

The fillings included hummus and chick peas. Beetroot. Carrot and onion.

The bread was rock hard and looked like they were left overs.

I asked the lovely member of staff if they were a joke and edible! He replied that he could not accommodate my individual dietary requirements and they had to ensure that they provided all the people with dietary requirements the same sandwiches. That it was gluten free bread with vegan fillings. He told me this was the only option due to my allergies! I again reiterated I’m not gluten free or vegan and would like normal sized salmon sandwich and ham sandwich like the other people having afternoon tea. Something edible and substantial. Not 3/4 of a slice of bread with half a teaspoon of filling (I’m not exaggerating). I did not eat these 3 mouthfuls of inedible vegan gluten free bites.

The middle plate included 2 dry fruit scones served with a jar of jam. No vegan spread or vegan cream (these are available in most supermarkets). These again were inedible. I did not eat these.

The cakes looked ok and the only possible edible part of the afternoon tea. However they tasted disgusting and quality was very poor. I tasted these but again did not eat them. Again inedible!

Not to mention the cold tea and coffee. (Best part of the afternoon tea even though cold).

Left starving and very disappointed. First time I’ve ever been for afternoon tea. Probably the last.

Save yourself the money and disappointment! Just go to greggs.

Nice Sunday lunch for family of 9 . Sadly got wine added to the bill which wasn’t ours. Still arguing to try and get the refund. This has put us off rebooking our annual event. Lovely staff in the Maven and great portion size for the children but this post dining experience is so so disappointing

The staff are very un helpful. I have been trying to reclaim money from the hotel after we were charged twice for tte room plus a £200 bond that they still owe us.
Two communications later and no joy.
I would not recommend this hotel at all.

Have been coming here for years. Usually excellent staff and has historically always been a very welcoming sanctuary at the Redwood Bar in the midst of the city.

Tonight, probably the most rude employee that I have ever had the displeasure of encountering in any hospitality environment. Not only was he rude, he was also, in our view, aggressive in tone and manner. We will not return; a real shame.

A lovely afternoon tea.sevice was great.jessica our server was absolutely lovely.checking we had everything and had a lovely smile for everyone.food was delicious.we will definitely go back.

We have stayed at the Vermont Hotel, Newcastle on two previous occasions and had a great experience. However, upon booking a third stay on their Stay, Wine and Dine package things were not so good. The booking was made well in advance in December 2023 for an overnight stay in July 2024. We received confirmation of the booking and confirmation of our evening meal dining time in the Maven restaurant. However four weeks before we were due to go we received an email from the hotel stating that we could no longer eat in the Maven and would have to choose another location for our evening meal. Apparently the Maven is now only used for private bookings and Sunday dinners and was no longer part of the package we booked. I later saw the same package that we booked being advertised on social media still stating that you could eat in the Maven restaurant. I commented that this was not the case re the above communication from the hotel we had received. They replied that you could still have Sunday dinner there. I responded that this was no good if your booking was on a Wednesday night, as ours was. Within a short time my comments had been removed from their post. So, don't dare post negative comments on their advertising posts.
Two stars given as I received a quick reply to my email to them cancelling our stay.

My husband booked the Vermont hotel for our wedding anniversary march 25.The offer was staying and dine.We went down for dinner but decided to upgrade our meal to steak veg and a sauce. meal was lovely.However when leaving the restaurant we went to pay the extra for the upgrade of meal.which was 32 pounds.on receiving the receipt we noticed they charged us 108 pounds. We explained that the meal was already paid for in the offer wine and dine and we only needed to pay the upgrade of the meal which was 32 pounds. Even the restaurant manager said to the girl who overcharged us that we were doing the offer wine and dine. He apologised and advised us that he would sort it out and we would be refunded the overcharged amount.we returned to our room, but 5 minutes later the girl who overcharged us came to our room and asked for our receipt.The next day we spoke to a girl called pell on reception who called for her manager we explained to the manager what had happened and my husband showed him his bank transaction on his phone and it showed the 108 was taken.The manager apologised and said for all the inconvenience and upset they would refund us the full amount and not charge us for the upgrade of meal.He did advise refund could take upto 14 days, which I find strange as they took payment straight away from our account. Still no refund after a month I called back spoke to pell on reception said would chase it up .Another 2 weeks after still no refund. Spoke to Marcus on phone and husband arranged to meet him at hotel at 2 O'clock next day to show bank statement . Husband went over and he was not even there.Husband left statement with reception team.Marcus called us he said he was the general manager of the restaurant and would look into it and refund would be with us again in 2 Weeks time. It is now nearly 3 months still no refund. I am disgusted and very disappointed this has spoilt my wedding anniversary .We have been lied to and the customer service is shocking . We won't be going back .plus they don't even answer the emails we sent. If any body is thinking of going there I would think again before going

The Vermont Newcastle should be ashamed of themselves! After paying nearly £1000 for 10 people for Christmas dinner; the service, venue and food was absolutely disgusting. The food arrived freezing cold after waiting 2hrs 45 minutes for it (arriving so late we missed our return taxis’ home). The kitchen did not serve the Christmas meal menu they originally set for the day - no explanation why? I could go on…..

However, Management has handled this situation terribly. Offering only £250 refund to cover 10 individuals Christmas Day meal which was completely ruined! This day was meant to be a luxury Christmas event, instead it was more like Oliver Twist’s porridge! Words cannot describe the disappointment and upset my family and I feel.

This place is terrible. I’d say a dump but that would be an insult to dumps. It’s all covered In Glitter to look good fancy cars etc outside but the staff are rude. Just check trip advisor and see there responses calling customers liars. Got to be one of the most disrespectful bunch of people working here to have such poor reviews then openly reply and calm the complaining parties that there review is unjust and untrue. So basically liars. Funny how many there is do you discount for liars or is it just a coincidence. Stay anywhere but here…..well anywhere except there apartments down the road. Also a dump with miserable staff.

I’m sorry to say that I wouldn’t even give this hotel a one star review. They cancelled an event on New Years Eve, 3 days before the event. We were offered an alternative event, however we decided it was not for us. We asked for a refund and were told that it had been passed to their head office and would be paid in due course. It is now 8th February and we still have not
got our refund. Apparently it is up to Mr Khaliq who is the director to pay this. I have been told on four occasions that the paperwork is on his desk and is waiting to be signed off. Apparently this director was on holiday for 2 weeks but he has now been back to work 2 weeks and still has not signed off this paperwork. We paid the deposit in good faith that we would attend an event at the Vermont Hotel and surely if they cancel it is their responsibility to pay customers back their refund as quickly as possible. It is no excuse to say that when people are on holiday no one else can deal with this. I must say that the Gainford Group Head Office are certainly not helping the Vermont Hotel at all in dragging their feet over paying people back refunds. I understand I am not the only person waiting for a refund. Come on Mr Khaliq get your finger out and sign the paperwork. Absolutely appalling service!

Absolutely disgusting customer service I paid a £250 deposit which I was told would be in my bank 7 days later it's not been over a month and still not got it back I've been calling and they've been putting phone down and giving wrong email addresses telling me they will call me back which never happens there was nothing wrong with the hotel side of things but I find this disgusting

Stayed in Jan 2024 with friends and had an excellent stay , staff were very professional, friendly and helpful. Breakfast was great and set us up well for the day. Evening meal was good value for money Definitely will return. Suzanne Drake

Booked for 3/01/24 as a treat after working over the Christmas period. When we booked we had a wine and dine stay, the menu was as expected not extensive but had some really appetising choices.
When we arrived at the restaurant we were given a different menu “restaurant week” which let me tell you had nothing I would choose to eat. We actually wanted to leave and check out, however after having a drink earlier could not drive.
Also the drink we had earlier was a third choice as the other drinks despite being on the menu were out of stock. The drink we then ordered did not resemble in any way what we ordered!
We have stayed here before and I am so disappointed with this most recent experience! I will not return.

Well where do I start Vermont. Christmas Dinner 3.30pm 25th Dec Ballroom Advised to arrive early as seating will be promt Yes I got that .We were seated at our table to find my daughters chair was unsafe So you need to check your chairs for health and safety that is your duty of care to everyone including your staff follow your policy and procedures a very expensive accident waiting to happen . so here we sit and wait 45/50mins later and no starter no explanation absolutely nothing I ask a staff member to be told the soups cold WHAT everyone in that ballroom paid a lot if money to be told to be prompt for seating and we wait for our starter nearly an hr late cause the soups cold Get a grip on kitchen staff they had time to prepare this .Your poor serving staff are kids untrained un professional had no guidance no organisation no set tables for them to serve they hadn't a clue I'm not blaming the young kids I'm putting blame on management these young people had no training what so ever it was utter chaos. Yes the main course arrived which was pleasant but 1 small milk jug of gravy each is more appropriate than 1 to share . Sorry Vermount but you failed your staff today in their lack of training and experience. And I'm sure there will be more comments coming your way. Such a shame you let yourself down today .

We stayed at the vermont fir a birthday celebration
At check they asked had I used the mini bar which I told them we hadn't
But when I checked my statement 2 days later they had debited 7.00 from my account for a vodka we had not consumed. I rang the hotel twice a manager was supposed to return my call ...then I was told I would have to put the problem in an email it's only 7.00 but they Said the house keeper had reported it so I feel that there now accusing me for an item we did not take .. I am shocked and appalled that they would make a guest feel like this ...if I had used it I'd pay simple as that
Never again will j use this hotel they speak to you at reception sk rudely they need to have there customer service training looked at and customer skills and relationship skills greatly improved

What a disgusting Sunday lunch with Santa!
15:30 booking, told to Wait in the bar, ordered a bottle of red wine, to be told there is none and sold out of Prosecco. A young server was running around with a role of foil asking if people want to take the food home!
Front of house there were several people complaining main meal eaten, waiting for other 3 meals.
Eventually at 16:15 we sat down starters came quickly. Kids had 3 small dry garlic dough balls. Salad came out no dressing and missing ingredients.
The room was freezing!

1 hour later No pork for main meal (booked weeks ago)
Mushed up beef instead. Asked for more gravy for the table served in a tiny jug. Drinks eventually came halfway through the meal.
Another hour later puddings came. The cheese board had the 3 slithers of cheese
At 19:15 we finished the meal. I was stood holding the door open for staff while they put tables away. This was an expensive prepaid event never again.