Our experience was par excellence. Our flower order did not get delivered on time but sat in NJ FedEx on the event day. A few very anxiety filled hours. Once I called and informed the owner, they... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I purchased a Venus et Fleur arrangement as a Mother’s Day gift for order #1020868. When it arrived, the flowers were already falling apart — petals scattered throughout the interior of the gift box... Vis mer
Selskapet har svart
Most horrible company in the world to purchase from. A flower arrangement that I spent nearly $1500 on came horribly damaged with the ceramic vase broken & the refused to send a replacement or refund... Vis mer
Selskapet har svart
I am extremely disappointed with my experience ordering from Venus et Fleur, especially given the luxury price point. I purchased a $650 arrangement for my mom and paid extra for expedited... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Venus et Fleur eternity flowers are luxury florals that can last more than a year with proper care. Our expertly handcrafted arrangements are made to leave a long-lasting impression on the hearts of your loved ones. These arrangements are perfect for a wide variety of events, including anniversaries, weddings, birthdays, Valentine’s Day, Mother’s Day, and any other event that needs a touch of luxury.
Kontaktopplysninger
45B Enterprise Avenue N, 07094, Secaucus, NJ, USA
- 18008089830
- megan@venusetfleur.com
- venusetfleur.com
1,7
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84 anmeldelser
Har svart på 78 % av de negative anmeldelsene sine
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I decided to purchase a Venus ET Fleur…
I decided to purchase a Venus ET Fleur gift for my wife to celebrate our fourth wedding anniversary (traditionally celebrated with flowers). I wanted to treat her to something unique and felt that it would be worth the investment–it was not. Also, to make matters worse, Venus ET Fleur customer service is terrible.
Let me preface by saying this is the first time I have ever written and posted a negative review online. However, I feel obligated to share my experience with Venus ET Fleur so that others do not make the same mistake.
I bought an arrangement that comes in an acrylic case.
I received my order seven days before our anniversary. I did not want my order to be late. Attempting to be a responsible husband, I ordered it early. I wrapped my order (in the original shipped box) and stored it away for the big day–no issues at this point. I trusted the item would be in satisfactory condition, considering this is an expensive luxury gift. Little did I know I should have opened it up and inspected it in advance.
On our anniversary, my wife opens the gift; and to our surprise, the acrylic container has manufacturing defects and is damaged.
Within 36 hours, I emailed Venus ET Fleur, providing two photos highlighting the damage and defects.
Venus ET Fleur responded and said that since my report was sent over a week after my order was delivered, "it is safe to conclude that the damage took place after delivery." To assume it was my fault is terrible customer service–the scenario unfolded, as I described precisely above.
I responded and told Venus ET Fleur that I did not open the package and that the damage did not occur on my end. After not hearing anything from Venus ET Fleur for a week, I asked politely for an update. I did get a response the same day, stating that their quality control team determined that the damage "is normal and does not affect the gardenia in any way."
That is an actual quote from their customer service team. While valid, the damage does not affect the flower; one should not receive a damaged product with defects in the first place.
Venus ET Fleur might appear to be a luxury gift brand and might seem like they provide quality and beautiful products–they even state on their website that they are "committed to quality and craftsmanship," but do not let that fool you. They do NOT make luxury gifts and do NOT have quality control. I made a mistake and did not listen to other negative reviews; I hope you do not make the same mistake.
My advice–stay away. There are better companies out there that will provide a better quality product and basic customer service.
18. oktober 2020
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