VAPEVO Anmeldelser 1 187

Svar fra VAPEVO

23. feb. 2026

Dear Customer,

Thank you very much for your message. There have indeed been quite a few changes in the way we handle orders in recent weeks (since 16 January 2026), which impacted the dispatch time of orders. These issues have now been resolved and operations are back to normal once again.

Please accept our sincerest apologies for this delay in dispatching your order.

Happy vaping!

Kind regards,
Vapevo Customer Support.

Svar fra VAPEVO

16. feb. 2026

Cher client,

Votre demande de prise en charge est toujours en cours et nous sommes toujours dans l'attente que vous nous fassiez parvenir l'attestation de non réception des marchandises, comme prévu par nos conditions générales de vente afin de pouvoir prendre votre réclamation en compte. Pour le moment, tout ce dont nous disposons c'est une preuve de livraison de votre colis, comportant ce qui semble être votre nom et votre signature. Nous savons cela dit qu'il existe des fraudes à la réception de colis et que certains de nos clients en ont été victimes. C'est pour cette raison que nous avons besoin de ce document afin d'ouvrir une réclamation auprès de GLS, sans quoi notre réclamation sera rejetée par défaut.

Dès réception de cette attestation, nous procéderons bien entendu au remboursement intégral de votre commande dans les plus brefs délais.

Merci de votre compréhension.
Service Clients Vapevo.

Svar fra VAPEVO

Oppdatert: 5. feb. 2026

Dear Customer,

I must admit that I am somewhat surprised by this negative review. I have reviewed the three orders you have placed with us; all of them, with the exception of your most recent order from 30th January, have been fulfilled, dispatched, and delivered with impressive speed—typically within five days of payment. For reference, the orders are as follows:

Order 55123: Placed 12 September 2025; delivered 17 September.

Order 67306: Placed 30 November 2025; delivered 4 December.

Order 76470: Placed 30 January 2026 (will be processed shortly).

I would be grateful if you could provide further details regarding your complaint, as our records indicate that processing and dispatch have been highly efficient. Even GLS has performed admirably with your deliveries, which, I must confess, has been a rare commodity of late.

I have searched our records and cannot find any correspondence from you regarding faulty pods. Please contact us directly at support@vapevo.com so that we may assist you. If you previously reached out using a different email address than the one registered to your account, please let us know so we can locate your message.

Kind regards,

Vapevo Customer Service

Edit: As of 5th February 2026, you have not yet answered our message nor provided any further information regarding your complaints. To anyone reading this message, please note that Vapevo Customer Service has done everything possible to reach out to this customer, to no avail. We remain open to discussion, of course, at any time in the future.