Order took 10 days to arrive even though advertised as 48hr tracked. When it did arrive an important item was missing meaning I couldn't use some of the other items received. No communication... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very user-friendly and convenient. The layout makes it easy to browse and find products without any confusion. I also like the option to get updates on promotions. Overall, a reliable and enjoyable sh... Vis mer
Selskapet har svart
Excellent quality product and service.I use this company for !most of my vape products and can honestly say their service is second to none with the best prices for postage and product with an easy to... Vis mer
VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address,... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Kontaktopplysninger
Vape Big, 124 City Road, EC1V 2NX, London, Storbritannia
- support@vapebig.co.uk
- vapebig.co.uk
4,0
Bra
217 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 73 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Super fast delivery as always 🙂
30. januar 2026
Svar fra Vapebig
Thank you for your lovely feedback! 😊 We’re really happy to know you’re satisfied with our service Always a pleasure serving you!
Good choice quick delivery
4. februar 2026
Svar fra Vapebig
Thank you for your kind review! We’re happy you liked your choice and our quick delivery We hope to serve you again soon.
Always stick with these guys! A++++ 💯
Always stick with these guys. Spot on any problems easy to contact. Was sent wrong once and they sent replacements straight away. Reliable honest shop great offers great flavours.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vapebig
Thank you so much for your amazing review! 🙌 We really appreciate your support and kind words We’re glad we could sort the issue quickly for you and that you’re enjoying the flavours and offers Customers like you make what we do worthwhile – thanks for sticking with us! 💯
Brilliant thank you
1. februar 2026
Svar fra Vapebig
Thank you so much! We’re really happy you enjoyed it and truly appreciate you taking the time to leave such a lovely review 😊
Bought loads had no problems always…
Bought loads had no problems always delivering great deals
29. januar 2026
Svar fra Vapebig
Thank you so much for your continued support and kind feedback! We’re delighted to hear you’ve had no problems and are happy with the delivery and our deals We truly appreciate your loyalty.
Fab quick delivery outstanding customer…
Fab quick delivery outstanding customer service.
29. januar 2026
Svar fra Vapebig
Thank you so much for your wonderful feedback! We’re delighted to hear you were happy with the quick delivery and our customer service Your support is truly appreciated and we look forward to serving you again.
Svar fra Vapebig
Thank you so much for your kind feedback! We’re really pleased to hear you’re happy with the fast delivery and the items We truly appreciate your support and look forward to serving you again.
Svar fra Vapebig
Thank you very much for your kind feedback!
We’re delighted to hear that your order was delivered the next day and that you’re happy with our service
We truly appreciate your support and look forward to serving you again soon.
Scam Stay Away
Ordered vapes from Vape Big, paid for next day delivery and guess what - NOTHING!!! I emailed them and was told ‘ sorry parcel lost in transit’ really! Was told refund will be issued in 4-5 days and once again NOTHING! Stay clear of this company!
23. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Vapebig
Dear Customer
We’re very sorry to hear about your experience and understand your frustration
Unfortunately once parcels are handed over to the courier delays or losses can sometimes occur outside of our control As soon as we were informed that your parcel was lost in transit we immediately arranged a refund as per our policy
Refunds can take 4–5 working days to appear in your account depending on your bank’s processing time If you have still not received it, please contact us directly with your order details so we can check this for you as a priority
We truly apologise for the inconvenience caused and would like the opportunity to resolve this for you
Kind regards
Vape Big Support Team.
Great thankyou
1. januar 2026
Svar fra Vapebig
You’re very welcome! Please let us know if you need any further assistance
Kind regards,
Good value
Delivery as expected order every month very rare what I want is out of stock and delivery is always tracked the items are at a very good price much cheaper than shops
11. januar 2026
Svar fra Vapebig
Thank you very much for your positive feedback We’re really pleased to hear you’re happy with the value reliable delivery and our pricing We appreciate your continued monthly orders and look forward to serving you again
Your support means a lot to us!
Svar fra Vapebig
Thank you for the great feedback! We’re delighted you enjoyed our service and appreciate you taking the time to share your experience.
I haven't received my order
I haven't received my order, still waiting delivery after placing the order 9 days ago. It states 2-4 working days delivery. Normally the service is very good
5. januar 2026
Svar fra Vapebig
Hi
We’re very sorry to hear that your order hasn’t arrived yet, and we completely understand how frustrating this must be—especially given our usual delivery times. Please accept our sincere apologies for the delay. This certainly isn’t the level of service we aim to provide
Our team would really like to look into this for you and resolve it as quickly as possible. Could you please contact us directly with your order number so we can investigate the delivery status and assist you right away?
Thank you for your patience and for your kind words about our service—we truly appreciate your support and hope to make this right for you.
Never received my order
Never received my order
Emailed and had no response
Will escalate with bank tomorrow
3. januar 2026
Svar fra Vapebig
Dear Julie
We are very sorry to hear this and sincerely apologise for the inconvenience caused
Please be assured that we take this matter very seriously
We have responded to all emails received and have also raised an investigation with the courier regarding your order. As soon as we receive an update, we will contact you immediately to resolve this for you
We kindly ask for a little more time to allow the courier to complete their investigation. Our team is committed to ensuring this is sorted as quickly as possible
Thank you for your patience and understanding
Many thanks and kind regards.
Svar fra Vapebig
Thank you very much for your kind feedbackWe truly appreciate your trust and are glad to know you find our service reliable We look forward to supporting you again in the future
Kind regards.
Svar fra Vapebig
Thank you very much for your kind feedback. We’re delighted to hear you were happy with our service and quick delivery. We truly appreciate your support and look forward to serving you again.
Yet again I’ve sent emails to vapebig…
Yet again I’ve sent emails to vapebig and yet again they haven’t replied to me.
They say they have sent me a refund but nothing has been received by my bank.
They told me to contact my bank which I have and they have told me they have not sent anything back to my account and to get back in touch with vape big but like I’ve said they do not answer there phone or reply to emails. But on trust pilot they can reply but not to me directly.
I would recommend that you don’t use this company as they don’t do what they say there going to do and just scam you out of your hard earned money.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Brilliant company always have the…
Brilliant company always have the flavour I need and never no issues highly recommend.
27. desember 2025
Svar fra Vapebig
Thank you very much for your wonderful feedback! We’re delighted to hear that you always find the flavour you need and that your experience has been smooth. Your recommendation truly means a lot to us.
Affordable prices! Great deals and quick delivery
Affordable prices and some great deals. A wide range of products.
Loyalty points and money off too
26. desember 2025
Svar fra Vapebig
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with our affordable prices, great deals, wide product range, and quick delivery. We’re also glad you’re enjoying the loyalty points and discounts. Your support is truly appreciated.
Fast delivery and excellent value
Excellent value and fast delivery. Good choice and well laid out web site.
26. desember 2025
Svar fra Vapebig
Thank you for your kind feedback. We’re delighted to hear that you’re happy with the value, fast delivery, product selection, and the layout of our website. We truly appreciate your support
Thanks & regards.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.