VanCity Savings Credit Union Anmeldelser 32

For 3 years now I've been getting stolen from. My account causing other payments to bounce that then cascade into 45 dollar charges from vancity and 50 from rogers x 2 causing me 190 in penalized fines for a 75 dollar phone bill because of illegal access being taken by vancity visa secured credit card taking money that I cannot possibly owe and no matter what I do or who I talk to no one can help or explain how I owe.

I signed up for 1000 secured visa where funds are held in separate savings account where those funds can be used to pay off the card balance owed on card at end of agreement. The 1000 limit could never be exceeded by even a penny for purchases and would need to transfer funds from my chequing to visa security deposit account for any purchase and could never exceed that limit on purchases but occasionally an interest payment could put me over temporarily. Upon the expiry of my card was maxed so 1000 security deposit was there's to keep and possibly some of the interest acquired and balance should be returned to myself yet instead im told I have an additional 1000 in charges which isn't even a possibility with a 1000 dollar limit . My limit was never raised abd couldn't exceed 1000 and no purchase could be made. Above that 1000 dollar limit I used it almost solely for online gambling where any payment I made to casino would only clear if under that 1000 cap.. term agreement dictated the usimg security deposit to cover card balance not accessing my chequing account or joint account with my daughter .. hence the secured namesake of the card so they're gaireenteed to have security . So miraculously on the expiring of the card an additional 975 ontop of 1000 limit somehow is added when I couldn't exceed 1000. Limit was never raised didn't have auto payments. Now 3 years of quarterly theft payments being taken out of an account they shouldn't have any access to causing other payments to bounce acquiring penalties to me when I'm barely getting by with my assistance cheque as I'm stage 3c malignant melanoma and unable to work full time. I get no help from anyone on vancity side and vabcity visa is demeaning me and only trying to collect a ficticious debt as not even a cup of coffee could go pass that 1000 limit any charge above would have been declined.

Dealing with these crooked tactics is alot of added stress and financial hardship when I'm fighting for my life is not helpful I've asked fir a third party mediator ftom cancity to ve included since the account is closed I can't even access any info yet they have access to my other accounts. Any suggestions if I can call police to report crime or ...

Gregory woolman
Abbotsford

Terrible Credit Union. Dealing with my father’s estate was an absolute nightmare. They fumbled the estate so we had to go through probate twice. Which cost us close to $5,000 extra in lawyer fees. The manager of estates was in charge of the account and had zero clue what she was doing.
The employees on the ground are incredible. The top end is embarrassing.

Absolute worst bank in Canada , I had no idea it was a bank for welfare check's, well that is untill they cut off my internet access for having to much money in my checking and refused too put thousands in their savings programs so they said if we don't make money you cannot use our services, no real problem there's no shortage of places to put your money but for your own use and access I will never recommend VanCity but then even the homeless need a bank I guess.

I'm disgusted with these guys I honestly who's with them well over 7 years out of nowhere I get a letter in the mail saying that they're shutting down my account I call that number on that letter I also went inside the bank and they said it's already in movement and that they have no reason to tell me why I would never ever get a account with these guys I had good with them for a long time and this is what they do it's very frustrating now I have to start all over it feels like everything I did was with them pay my bills why would they increase my credit card and then 2 months later decide to shut everything down there's nothing that I did wrong so it makes no sense to me at least if they told me what I did would have made sense but they don't have a reason

I have had really good service domestically but they are not helpful internationally.Here are a few tips. Cell phone service might not work overseas so your 2factor identification won’t work which means you won’t be able to access your money or pay any bills. If possible change you 2factor method to email. Not sure that’s allowed and can’t find out because I can’t log in. Also they will cut off your visa if you try more than three times to buy something even when you warn them you will be overseas.Then you have to find a way to make an international call in order to reactivate your card but you have no service plan. You have to buy a SIM card with a plan that allows you to make international calls. Sort it when you buy it because some cards require you to do it in person which is hard to do if you are in another country. Download Skype before you leave because it can be a backup. Currently in Paris with no access to money, credit and no way to make an international call. Ugh!

They ruined my credit when my card was being frauded. I've tried to follow up for two years and nothing has been done. I went from having credit in the low 800s to having a credit score of 650. The customer service people are nice, and on the phone or by email it seems like they are helping you, but in the end I still have awful credit. How can one bank's error ruin your life so effectively it's crazy.

Need lots of the time and patience to go the branch, they serve each customer at least half hour. Not sure what transaction take they are doing take more than half hour, shortage of staff is another problem. No manager managing too.

Been with them for 7+ years with my business account and have always had great service and transparent fees. I was recently approved for a line of credit and it took literally 24 hours to show up as available in my account.

I have have 3 Business account at Pinetree Vancity branch for over 10 years...this will be the last year. I always do all my transactions online and go to the branch every 6-8 weeks. On March 7, 2024, I went to do some in-person transactions. The teller, Georgette R was very rude, impolite and disrespectful. I emailed a complaint to the admin, received a phone call and email from the assistant manager and then the branch manager but nothing happened. I filed a complain with BC Human Rights Tribunal based on the discrimination I encountered from this teller given my old age and being non-white.
I'm in the process of withdrawing my 3 bank accounts from this bank. I do not recommend that you deal with this bank unless you can accept insults from a teller like this person.

While we have had an account at Vancity for over 22 years...this will be the last year. Had a nightmare experience when for NO reason or warning my wife's Enviro Visa was arbitrarily blocked. After spending an hour on the phone with their "card services" had never gotten an explanation of why or what could be done. The card never has an outstanding balance and is always paid automatically by significant cash on deposit at their Robson Street branch. WARNING! You should not rely on their Enviro Visa for international travel. It's an ugly experience thinking about my 76 year old wife sleeping on the floor at the airport.

UPDATE - Vancity called me to rectify the the situation, the followed through with the solution. After 3 calls, the issue has been resolved -
Been with this bank for 20 years perfect history of payments. Dinged my credit over 77 cents of interest charged after I paid
Off the small balance my line of credit. They will not reverse. Bad business. I am not upset about being charged fees or interest. I am upset because vancity charged 77 cents of interest after I paid the balance and did not notify me and then proceeded to report a delinquent missed payment to the credit bureau and tarnish my perfect credit for the 77 cents. And you say call? I was on the phone with 3 people today who basically said sorry we cant do anything. Not sure what you think calling again will do. I think a courtesy call for people like me would be nice especially vancity wants to ruin credit over 77 cents. If you want a bank thst does not care about the repercussions of thier indiscretion and lack of consideration for hard work in maintaining a perfect credit score...

Always reliable. Care about consumers. Can trust them.