Disappointed, I was very excited to receive my order. The jewelry looked beautiful online. I wore one of my bracelets one time and it broke within the 1st hour. I am worried that the necklace's... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
So I messaged asking if it would be okay for sensitive skin, kind of expecting a copy paste sales answer. And they actually explained the metal to me properly, like a person. That's when I bought. Not... Vis mer
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The clover bracelet clasps broke on the first wear for both silver and gold, also the gold diamond bracelet clasp is non functional so is not wearable and the gold bangle bracelet is so malfunctional... Vis mer
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The jewelry itself is beautiful. But I did have an issue with the nail bracelet but got it fixed. And the only issue that kept a 4 star review is when I bought mine it was buy one get one and I only... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Kontaktopplysninger
2,8
Middels
96 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 65 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fast and easy to order i purchase for…
Fast and easy to order i purchase for me and my daughter but to small for me so my daughter received both set but that cool she have 1 gold and silver she love them both I will order again as a gift for a family member or friend
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Valerie Mason
Hi Kelly, thank you so much for your wonderful review!
We're delighted to hear that you found the ordering process fast and easy, and that your daughter is enjoying both the gold and silver bracelet sets. While we're sorry the size wasn't the right fit for you, it's wonderful to know they found a happy home and that you're considering ordering again as gifts.
Thank you for choosing Valerie Mason. Your support and kind words truly mean a lot to our team. We look forward to serving you again in the future!
Alvin, Manager, Valerie Mason
Honestly I ordered it half asleep at…
Honestly I ordered it half asleep at like eleven at night, forgot about it, and then it just showed up. And I opened it and thought oh wait, this was the good decision.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Valerie Mason
Hi Marissa, thank you so much for your wonderful review!
We're delighted to hear that your surprise delivery turned out to be a great decision! Your story gave us a smile, and we're so happy that your order exceeded your expectations when it arrived.
Thank you for choosing Valerie Mason and for sharing your experience with us. Your support and kind words truly mean a lot to our team. We look forward to serving you again in the future and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Company is not honorable and does not honor their word or product quality
I submitted a complaint and was told to send a email to an another contact to make sure my issue from my previous concern was addressed and it still has been no contact. The reply from the company was bogus to make it look like they’re trying to help when even after reaching out via the other email per their request. There’s still no communication, reply or resolve . This is will be getting reported to the BBB and filing a legal suit. It’s ridiculous it even has to go this route
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Valerie Mason
Hi Kchi, thank you for taking the time to share your feedback.
I'm sorry to hear about your experience and that you feel your concerns have not been addressed despite your efforts to contact us. That isn't the experience we want our customers to have, and we understand how frustrating and disappointing this situation must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to review your case and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Not a good color
Took a little longer to arrive than expected. They fit fine but wish I had got the silver color. I got the gold and it looks so fake. I’m embarrassed to wear them.
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Valerie Mason
Hi Beth, thank you for taking the time to share your feedback.
I'm sorry to hear that the gold color of the jewelry didn't meet your expectations and that the delivery took longer than you anticipated. That isn't the experience we want our customers to have, and we understand how disappointing this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Beware of Valerie Mason - Delayed, Delivered but Not Delivered
Received repeated messages about the shipment being delayed. Finally received a message stating that it was delivered. I order online constantly and seems like this is the only ever "confirmed" delivery that I did not actually receive. I would NOT advise shopping with this brand! Very shady. At least if you purchase thru the TikTok shop and you don't receive your costume jewelry, TikTok with give you a credit.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Valerie Mason
Hi Sheila, thank you for taking the time to share your feedback.
I'm sorry to hear about your experience with the delivery of your order. That isn't the experience we want our customers to have, and we understand how frustrating it is when a package is marked as delivered but cannot be located.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
So first thing
So first thing, no weird smell. That sounds so specific but if you've bought cheap jewelry you know exactly what I mean. That metallic chemical smell. Nothing. It just smells like nothing, which is what jewelry should smell like.
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Valerie Mason
Hi Joris, thank you so much for your wonderful review!
We're delighted to hear that your jewelry made such a positive first impression. It's great to know you noticed the details, including the absence of the metallic smell that can sometimes come with lower-quality jewelry. Feedback like yours reassures us that we're delivering the experience we strive for.
Thank you for choosing Valerie Mason and for sharing your thoughts. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
I kept looking at my own hand
I put it on straight out of the box and then I just kept looking at my hand for like an hour. Doing dishes, looking at my hand. Making coffee, looking at my hand. That's a good sign I think.
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Valerie Mason
Hi Tori, thank you so much for your wonderful review!
We're delighted to hear that you loved your jewelry from the moment you put it on! It made us smile to read that you kept admiring it throughout your day—that's exactly the kind of experience we hope to create for our customers.
Thank you for choosing Valerie Mason and for sharing your lovely story. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Bangle bracelets will not open, do not buy from them customer service is of no use
I received a buy one get one free offer that consisted of 7 bracelets. 5 of the bracelets were bangle bracelets that do not open. I contacted customer service several times, and even sent them a video of a bracelet not opening. they won't take the bracelets back for a refund without me paying for shipping. I refuse to pay to return defective products. They also won't send replacements for the defective bracelets. DO NOT ORDER FROM THIS COMPANY
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Valerie Mason
Hi Jane, thank you for taking the time to share your feedback.
I'm sorry to hear about the issues you experienced with the bangle bracelets and your interactions with our customer service team. That isn't the experience we want our customers to have, and we understand how frustrating and disappointing this situation must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
It came in this little pouch inside the…
It came in this little pouch inside the box and honestly I've kept the pouch, which says a lot because I throw everything away. My friend came over and picked up the box and went wait is this real. That was before she'd even seen the jewelry.
16. juni 2026
Anmeldelse skrevet uten oppfordring
I bought one of their “higher end”…
I bought one of their “higher end” bracelet stacks, they were so cheap. One tarnished to almost black within two weeks the other three closures were so flimsy they keep opening to the point of me losing two of them. After spending literally weeks going back and forth with customer service providing proof via photos and videos they declined to remedy the situation. Poor quality and poor customer service. Really awful experience. Highly DO NOT RECOMMEND
17. juli 2026
Anmeldelse skrevet uten oppfordring
Poor Quality
I bought a few pieces thinking I could keep them on, not have to take them all while I shower go in the pool, unfortunately to my disappointment the necklace that I purchased has now turned black after two weeks of wearing it
1. juli 2026
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The two nail bracelets were okay
The two nail bracelets were okay, the snake bracelets are too large and clover bracelets look cheap.
13. juli 2026
Anmeldelse skrevet uten oppfordring
I said oh out loud when I opened it
I'm not gonna lie, I ordered this expecting to be a little bit disappointed. Like I'd budgeted for that emotionally. And then I opened it and I just went oh. Out loud. In my kitchen. By myself.
11. juni 2026
Anmeldelse skrevet uten oppfordring
So this is the part where usually you…
So this is the part where usually you can tell. Like you take it out of the packaging and there's that slightly cheap shine, you know the one, kind of yellow, kind of plasticky. This is not that. It's warm. It sits on your skin properly.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Beautiful
The bracelets I got are wonderful! They are good quality and very pretty. The shipping takes awhile but it’s worth the wait! I will definitely be placing another order!
16. juli 2026
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first thing I noticed was the weight
Okay so it came in like four days which I was not expecting. And it's in this little cream box, nothing crazy, but it feels nice. And I opened it and my first thought was oh this is heavier than I thought it would be. That's the thing that gets you. It doesn't feel like the flimsy stuff.
16. juni 2026
Anmeldelse skrevet uten oppfordring
After reading all the negative reviews…
After reading all the negative reviews I was extremely scared for my purchase 🥴 but honestly everything went well and I am very pleased with my purchase!!! I ordered my bracelet set on 6/23/2026 and received on 7/10/2026…just in time for my birthday!! The set is also really pretty!! I just wish it was a lighter gold color. But other than that I am very happy with my purchase!!
11. juli 2026
Anmeldelse skrevet uten oppfordring
Love my order..
I love my order. Was received on time. Have received a lot of compliments ☺️ on my bracelet.
Thank you. Will order again.
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Valerie Mason
Hi Cynthia,
Thank you so much for your wonderful review!
We're thrilled to hear that your order arrived on time and that you're loving your bracelet. It’s especially rewarding to know you've received so many compliments—that's exactly what we hope for every customer!
We truly appreciate your support and are delighted to hear you'll be ordering from us again. We look forward to helping you find your next favorite piece.
Alvin, Manager, Valerie Mason
worst experience
Horrific experience! I never received my order. Based on reviews I've read, the quality of the merchandise sucks too. Spend your money elsewhere.
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Valerie Mason
Hi Kimba,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear that you haven't received your order. We understand how frustrating that must be, and this certainly isn't the experience we want for our customers. We also appreciate you sharing your concerns.
We'd like the opportunity to investigate your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you as quickly as possible.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
Very poor quality product
Very poor quality product, tarnish after a couple of wears , I don’t recommend!!!
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Valerie Mason
Hi Marzena,
Thank you for taking the time to share your feedback.
I'm very sorry to hear that your jewelry tarnished after only a couple of wears. We understand how disappointing that must be, and this isn't the quality or experience we strive to provide.
We'd appreciate the opportunity to look into this for you and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
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