Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

My device doesn't even turn on or charge. Complete waste of money. I was hoping to find a good company with reliable products so I went ahead and got extra atomizers and went all out doing research o... Vis mer

Vurdert til 4 av 5 stjerner

Product is amazing. I have at least three of their vaporizers and would/will buy new ones as they come around. Great brand. Customer service is ok to work with when and if you have an issue. Shipping... Vis mer

Vurdert til 5 av 5 stjerner

Ahmed K. was extremely helpful and resolved all of my issues with the Utilian 8 v2. He helped me with two different issues, and his instructions were clear, respectful, and concise, and did not beat a... Vis mer

Vurdert til 5 av 5 stjerner

I made a recent purchase of a 621 and had a simple question regarding the choice of carrier. I really didn’t expect an answer but received a detailed response from Lisa. We corresponded through a few... Vis mer

Informasjon om virksomheten

  1. Vapebutikk

Skrevet av virksomheten

Discover Utillian: Leaders in Premium Vaping Technology. We're committed to providing high-quality, dependable, and user-friendly vaporizers. Experience the difference with Utillian's advanced designs and exceptional performance.


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

81 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 57 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Well made & designed

This is my first time vaping, I researched many before buying the 621. It’s very easy to use, the temp control, the session timer, the 5 clicks to turn it on and off not to sure about that but easy enough to master. Cleaning was easy enough didn’t take long which is a nice feature because it will have to be done a lot. Now only time will tell on its durability.

15. oktober 2025
Vurdert til 1 av 5 stjerner

I purchased a Utillian unit 06OCT25

I purchased a Utillian unit 06OCT25. The first week and 4 uses were uneventful.
System worked very well.
Then, problem. The air flow stopped, I determined the problem was inside the glass retort. Submerged in alcohol and cleaned, worked 2 uses.
YOUR distributor says " make video of AIR FLOW"
They just thought it was funny. I thought about making a video of me Pharting and tell him to just smell it. I ordered a new glass directly from Utillian. I also ordered Puffco Peek, realizing YOUR distributor was not an ordinary person.
I have not even tried to use the unit.........I will make a YouTube video for Utillian, making sure everyone knows to buy from an honest reliable sales company. No disrespect in any way to Utillian, but the online sales company needs to go sell used lawnmower in DECEMBER/JANUARY.

6. oktober 2025
Logoen til Utillian

Svar fra Utillian

Hello Scott,

We’re sorry to hear about the frustration you experienced. We completely understand how inconvenient it is when a device doesn’t perform as expected.

For warranty claims, our support team typically requests a short video demonstrating the issue. This is standard practice across the industry and helps us properly assess the device and determine if it’s defective. It’s never meant to be dismissive, and we appreciate your patience with the process.

If you’d like further assistance, we’d be happy to help — you can follow up with your support request #193657, and our team will work with you directly to resolve the matter.

Thank you for sharing your feedback, and we hope to provide a smoother experience moving forward.

Best Regards,
Utillian

Vurdert til 5 av 5 stjerner

Ahmed K: the GOAT

Ahmed K. was extremely helpful and resolved all of my issues with the Utilian 8 v2. He helped me with two different issues, and his instructions were clear, respectful, and concise, and did not beat around the bush. He helped me with my warranty claim and then answered all of my questions about how to avoid future issues! He's the best! Reward Him!!

1. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I bought a utillian 421

I bought a utillian 421, its ceramic chamber cracked open and the manufacturer and canadian distributor both denied any support and / or exchange.

1. oktober 2025
Anmeldelse skrevet uten oppfordring
Logoen til Utillian

Svar fra Utillian

Hello Bahram,

We’re sorry to hear about the trouble you experienced with your device. After reviewing your request and the photos you provided to our customer service, it looks like the ceramic chamber has unfortunately sustained damage after significant use. Since the unit is outside of its warranty coverage, it isn’t eligible for a replacement at this stage.

That said, we absolutely understand how frustrating this must feel. As a gesture of goodwill, our team has offered you a discount toward your next purchase, and we’d be happy to help guide you toward a device that may better suit your needs or the same make and model moving forward.

If you’d like to discuss this further, please don’t hesitate to reach back out to our customer service team on your request #191131—we’re here to help.

Thank you again for your feedback.

Kind Regards,

Vurdert til 5 av 5 stjerner

good customer service

i had a little issue when looking to upgrade from my utillian620 which i enjoy i was just looking to upgrade i sent an email stating the issue.
I got an email back from Marvi and was helped with the issue.
because of the help and the reviews i did order a Utillian723.
thank you for your help
If the 723 holds up like the 620 has i will be purchasing a Utillian again in the future when looking to upgrade.

16. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

As Greg stated waiting 2 weeks and…

As Greg stated waiting 2 weeks and still no accessories, msg's and attempted calls yield nothing. utilian does not handle there customer service, that is outsourced. good luck if you want to play with these guys. I own a Utilian 5 (1 year and a 1/2) ordered parts twice first time was 12 days delivery this time 14+ days I would use someone else if I could afford a change

7. juni 2025
Anmeldelse skrevet uten oppfordring
Logoen til Utillian

Svar fra Utillian

Hello,

We’re sorry to hear about the issues you’ve experienced. We reached out for additional information regarding your purchase but didn’t receive a response. We recommend contacting our support team directly with your order details so we can investigate and assist you promptly.

Thank you for your understanding.

Kind regards,

Vurdert til 5 av 5 stjerner

Lisa provided outstanding service

Lisa provided outstanding service! From start to finish, she was professional, efficient, and incredibly helpful. Her attention to detail was remarkable, and she went above and beyond to ensure I was completely satisfied. I was particularly impressed with her positive attitude and knowledge of products. I highly recommend Lisa for her exceptional service and would definitely use her services again in the future. Five stars!

18. april 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Customer Servis Marvi to the rescue!



I had some issues on Saturday making an order and was not happy and could not complete my order. I tried making the purchase online again today 3/31/25 and had the assistance of MARVI who was just the most patient and informative customer service representative I've encountered in a long time. Iwas helped and given suggestions of other accessories and discounts that are offered which turned my 2 item purchase to a 5 item purchase, thanks to the professional and courteous help of MARVI. I hope employees like this are recognized becauae not many do and we need more people like MARVI to help people.

Thank you

31. mars 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv