Utilita Anmeldelser 329

This company needs removing I asked for a refund when I left this company they said they sent it to my bank liars they are left me with no money to put on my meter and left me with no electricity and swapped me to a different company when they refused to swap me and then swapped me over without telling me there for they lost me my money on my meter and left with no electricity and no money this is ridiculous as I'm disabled just got over cancer and in poor health id advise you don't use this company for these reasons

I’m going to have to agree with all these reviews and say stay away!!! After spending £55 to clear emergency credit I am still without gas, called them and was told by the lady I spoke to she doesn’t know what’s happened and then hung up on me, so here I am with three children and no gas for anything. Il be changing companies please avoid avoid avoid

Was giving some credit because I couldn't top up was assured the code would arrive it didn't so I topped up 35 pound received my codes tried to input in the meter kept getting rejected went on to live chat wait was 33 mins waited as soon as a advisor popped up to speak to me the chat was then disconnected gone back on and wait time is now 39 mins I've been trying to top up my gas for over two hours now its not acceptable

If I could give minus stars I absolutely would. Left my partner with no gas following a carbon monoxide leak! Said it wasn’t their issue and the engineers basically hung around until 5pm and left as it was the end of the day!

Also told my partner to ignore the carbon monoxide alarm

HOW DOES A COMPANY WHO VALUE their customers put yiu on hold fir an hour, knowing you are one of their vulnerable customers? Yes, im still on hold just in case you've forgotten. My account number is 540956269901 if you decide you want to get back to me. Silent hold no less so i dont even know whats going on. I'm guessing they dont want to deal with yet another complaint about their terrible service. Absolutely shocking. Then they'll throw an insincere apology at you but never improve. I would like to tell you they've resolved my issue, but they'll have to speak to me 1st. I shall keep you posted...

Sam filled in the request form you asked for and it says I have already done it and I don't know where to look for my account number I'm getting so confused by it all

Nearly 4 months since switching to Utilita and my smart meter still isn't working properly. Several calls and promises to get it fixed and still nothing done.
Absolutely 'useless' Utilita!

I would give this company a zero of it was possible!!!
I moved out of a property at the end of march this year 2024 (property was rented and had a smart meter installed before we moved in, September 2016)
I have been sent a bill to my new address ( bought a house) stating that I OWED them over £14,000
I have tried on numerous occasions to resolve this over the phone with them and each time they have agreed that it shouldn't have happened and put a stop on and more correspondence..
I received a letter today from a debt company on their behalf staring of I do not pay this they will take further action!!!!!

AVOID AT ALL COSTS

Had a lady called Marcia dealing with my account today she went on and beyond was very patient as I didn’t no how to get account changed which she exsplained as I suffer anxiety and can’t stay on phone to long but I felt that comfortable with Marcia she was pleasant and so polite and also Marcia helped me went step by step with me also to open a app which I couldn’t do by myself best experience on phone to anybody as I generally can’t do it thank Marcia you made my day😊🤗

I received an email today from Utilita saying that I'm owe them £173 from my previous property, from September to December 2023 .. I am a Pay As You Go customer and due to their incompetence and miscommunication last year I missed out on my Warm Home Discount, they didn't turn up to change my meters over when they were supposed to, their Customer Service Dept is shocking, once you get through !!!!
Anyway, I complained a few times last year and apparently everything was eventually resolved .... WRONG !!!!
I moved at the end of May this year and foolishly decided to stay with Utilita because they have no standing charges on PAYG meters, I got my new account set up for my new address but now, they're trying to say I'm due them this money, even though I've ALWAYS been in credit, it seems they've passed this onto a collections agency as well
I've emailed the collection agency and told them I'm not due them anything and I want proof of where this supposed debt has come from, I've also emailed Utilita complaints dept stating the same ...
I have honestly, in all the years I've been PAYG, never had so many problems or been accused of owing money, I'm absolutely furious about this ...
Last years saga went on and on and on .... I wonder how long this will take to be resolved ... let's see shall we ???

Utilita's communication with its customers is extremely poor. Their engineer didn't come the second time, although I had a booked appointment. I haven't received any phone call, text or email about it. I was waiting and called them. I changed the supplier for Utilita in the middle of June. After three months, the service still doesn't work. I am going to change the supplier—no more waste of time.

I moved into a new property on 10 August and they were the assigned supplier upon moving in. I tried multiple times to find out how I can switch the installed meter from a pre-prayment to monthly direct debit payment instead. On every occasion via webchat or phone call I was disconnected before I could get an answer.

After the final occasion I simply decided that if their customer service was this bad before I actually got into using their services then it did not bode well. I looked online and switched supplier. Utilita might have been the cheapest option for me but their customer service totally put me off being a customer.

Not impressed at all with my limited experience with them.

This is the worst customer service line I have ever experienced. The company clearly do everything that they can to ensure you don't speak to an operator. They send you through about 6 or 7 rounds of options, which many of them have already been mentioned previously. Chat bot function is terrible too! Customer service operative was absolutely clueless. We explained that we were not in the same place as the smart meter, but they must have asked 4 or 5 times after that if we could go to the smart meter hahaha. Then their solution was to wait 15 days for an engineer to come round. If I could give Utilita zero stars then I would have chosen that option.

useless , don't use

Worst customer service, longest hold time I have I ever encountered for a business, spoke to 4 customer agents and they all seemed not to know what they are doing.

I'm being pursued my uk search litd on behalf of utillita I'm 56 and homeless
I don't know which company are the biggest liar's (in fact they're both liars)
Money is all their interest in shame on you both

Had a Great Conversation with Dean! Explaining how the smart meter algorithm is working. Wish someone hd told me this 6 weeks ago! Great Customer Service skills should be training other staff! Great service from Utilita as Usual always helpful if they understand what they are taught! Keep up the top Quality service an Thanks again to Dean! At Winchester.

I feel sorry for the fast talking young girls who answer the phone with a preset pre-written pressure sales pitch card after people have waited around an hour or so.

Obviously the big customer pull is no standing charges, which would be brilliant if it was all straigh forward. However, if you work in the stress levels I would rather pay a normal decent company a standing charge after my own experiences with Utilita, which sadly mirrors what all the other genuine no non spoof revewers have said. Utilita told me that all the energy compaines get reviews like this.....eer no! Not perfect but absolutely no where near as bad.

No mate stay where you are and don't get mixed up with this outfit. You know what the motto is regarding cheapness!

I have left a huge negative report on your other page with Trust Pilot. All to no avail. I have tried to pay my monthly bill on line as I have done for a long time. Usiung the same card. But it keeps coming up saying payer not authenticated. I have been verified with google pay, visa click and visa. My bank says there is no problem Utilita say to redo my card etc. I have done and again after 10 times now trying to pay the same message in red comes up. There is no facility for bank transfer as you sugest. I am not paying over the phone. I do not trust you to receive it as you make so many errors. I now remove any responsibility to pay my bill.until you sort it out. This is 3 days now Someone phoned me today and after 3 rings it went off. A message here says they will try again. But of course no one did. I am on the PSR. goodness knows what it would be like if I was not . Mind you it cannot get any worse . Keep clear from this imnadequate company. Very little customer response. Just the usual "we will get back to you ". Then telling me to re do the app etc. I have done all of that. Either find the problem and let me pay my bill. Or do without. I am moving as soon as I can. I have had problems since 2020 with you. Enough is enough.My account number is 4617083168