U.S. Polo Assn. UK Anmeldelser 

Worst service never seen such a worst service in my whole life. I have returned the item for order USPA101187, the customer care was asking me the tracking even u have generated the tracking label from them. U only contacted after getting the email confirmation saying it’s delivered. It’s been more than a month since the item had reached to warehouse still waiting for refund u am keep chasing then for refund. Do I expect this kind of service

BE WARNED. I returned my items on January 22nd, 2024, as confirmed by their notification email, and yet here I am over a month later, still waiting for my refund.

Despite multiple follow-ups and over a mint later, I was told the warehouse had "cleared" the return, and the refund was being processed, but no explanation was given for the excessive delay. As a customer, I find this completely unacceptable.

More importantly, this delay is illegal under Section 20(15) of the Consumer Rights Act 2015, which states that a retailer must issue a refund within 14 days of receiving returned goods. U.S. Polo Assn. UK has failed to comply with this legal requirement, forcing me to chase them for money that should have been returned weeks ago.

Meanwhile, I am being charged interest on my credit card due to this delay, while U.S. Polo Assn. UK effectively holds onto my money—likely gaining interest in their own accounts at my expense. This is completely unfair and unacceptable. If a customer were late on a payment, they would be penalised, so why is it acceptable for a company to delay refunds without consequences?

It’s frustrating to have to repeatedly follow up, and the level of service I’ve received falls well below what I expect from a company of this size. If you value your time and money, I strongly advise you to consider alternatives

Tried to return trousers and just paid £5.99 but no returns label issued!!

Refund process is horrible!
I have got an email that the company received my returned item and everything is good and it started the refund which will be showen in my account after 5-7 working days.
I quietly waited and after 7 working days I decided to contact the company to see what is going on.
I was surprised to see that is no Customer service phone number, is just a form to fill in. Followed that and I received a quickly a response with apologies that have not received my item back.
I was surprised because I have got an email that the company received it. I replied to the email with a screenshot of confirmation email in which the company stated that they have got the item and started the refund, but SURPRISE! The email bounced back that the company didn’t approve the reply 🤦‍♀️
This missing communication way, the onerous customer service and refund procedure fade the quality of the items.
I will give up buying and not recommending to my friends.

Returns process is terrible.
Got some chinos too big so want to return.
Tried to get a return label for ages, your offer is not recognised.
Contacted customer service and spelt out exactly what I’d done and the issue only to get a reply telling me to go to the return portal and enter your order number starting with USPA. That is what I was doing and had told them.
I have messaged twice since then and had no reply.
Eventually managed to get a Royal Mail return label or so I thought, it’s a QR code, I mean I can’t stick a QR code to my parcel to return it. Upon querying this I have to go to a certain post office to scan the QR code to print a label to send it.
Why not just give me a label I can stick to my parcel and take to my post office 2 minutes walk away.
I now have to make a 30 mile round trip to go to this post office. That will cost £10 in fuel. I’ve already paid £5.99 for the return which is fine I knew about this.
The trousers are worth £20 so it’s hardly worth me going to all this expense to return the item. Maybe that’s their plan!
I like the clothes but I will never order from this site again.
Other companies give you the return label and deduct the return costs from the refund once the return is received.
Given now that I have a time limit to return this and my post office I can do this is 15 miles away and I have no car how am I meant to do this. I selected Royal Mail as I have a post office 2 mins away but I can’t use this apparently.
I expect I’ll get a reply on here saying contact customer service, but they don’t reply so what’s the point.
Terrible company, nice clothes, but you’ve list a customer.

I had a great experience and particularly wanted to add my review as there's a lot of negative ones. I was wary to place an order initially due to these but the product looked good and I took the plunge using paypal in case there were issues. I didn't encounter any of the issues flagged by other reviewers (maybe that was around the festive period?). I placed an order, had a confirmation email, the item was shipped 3 days later and safely arrived.

It did have a minor hole in so I emailed about a replacement and in under 30 mins received an email apologising and saying a replacement was being sent to me and a free return label for the faulty one. The replacement was send the next day and received and was perfect as represented on the website. I would order again as the customer service was satisfying and speedy and I really liked the actual item. Thanks

i still try to return my parcel but didn’t any reply USApolo very poor service return i’m paying separate return label money also but not generate my return label i never buying again usapolo online they not provide contact number also please carful before buying anything.

Very poor return process. You can never generate a label as it never recognises your order number so you have you manually generate one. After you make a return it takes weeks before you get any response and have to keep emailing about your return and refund. I won't used there online store again.

I recently purchased four items from this company for the first time, but when I tried to return one of the jackets, I discovered they don't offer free returns. To make matters worse, their return policy is riddled with so many "ifs and buts" that it leaves you uncertain if your return will even be accepted. It's incredibly frustrating, especially when so many other brands handle customer returns effortlessly. This experience has been disappointing—never again, U.S. Polo Assn. UK!

Awful company with zero customer service.

Placed an order, within a few hours the price had dropped by £25 so I immediately contacted them to cancel the order. They refused despite their terms and conditions stating customer can cancel.

So they expect me to return the item at a cost of £5.99 then reorder it again and pay the £4.99 postage again. So in total costing me £16!

No goodwill and no customer service.
Will NOT be purchasing from this company again. Very disappointed. The customer service staff give a few word replies , are unwilling to help and generally don’t care.

I would like to mention the most painful area is their return process.Its really pathetic,Firstly they will charge for any return and secondly they won’t provide any DPD QR code,So you have to take a print of the return label and stick to the parcel.However mostly all other retailers are providing free returns or at least a QR code so that print label can be generated.I have paid £5.99 for a return and still struggling for a print as my home printer is out of order.

Cloth Colours washed off after first wash

I was quite suspicious about this website as I was reading the comments on social media and other review sites. But I decided to place an order twice, the first one was around £25 and the second around £50 - while they had the 90% discount. It took over a week (9-10 days) to get the products and during this time there was only limited communication. I believe they were extremely busy, and I assume the UK warehouse received the items from the US and then they sent it with the "speedy" Royal Mail. Ultimately, I received everything I ordered and the quality was superb. I was thinking of giving 4 stars because of the slow response but 90% off sale was a great compromise. I would order from them again! Just one piece of advice for the social media team, if you would post an update or notification next time regarding the slow postage most people will understand it.

Returned some items about 3 weeks before with tracked post. Not received any money or response from customer service though emailed couple of times. Now raise the case with paypal and hope for a positive outcome. Seems these are scammers. Order no USPA50019

The delivery was late but I am very happy with the clothes.

After reading the other reviews I was worried that my package would not arrive or I would have to request a refund or it would take months for me to get my package. The delivery ended up being late, it said 3-5 working days when I ordered but it arrived on the 8th working day.

It is unfortunate because, as the other reviews already say, they do not communicate to their customers and they leave you not knowing what to do or what is happening with your order. For example, after 5 working days, when I should have had my order delivered, I sent U.S. Polo Assn. an email asking for an update, to which I got no response to until my package was finally dispatched (on the 6th working day). Even then, they informed me a day late that the package was dispatched since I already saw it on the app "Shop" where I was tracking it.

The clothes, on the other hand, are fantastic and I would definitely purchase more if I find some in a store in person. I would think twice about ordering from them again as of this experience.

Horrible customer service. Placed an order with all the correct information. Order is currently being delivered to wrong address. I have tried contacting customer service through email, facebook and instagram but it is non-existent. Stir away from this con!

Order placed on 16th August. Still not received despite delivery estimate being 3-5 days. Emailed customer service on 2 occasions and no reply. Have raised with my bank to see if they can help.

No answer for my emails but my order arrived after 10 days. They can do better with tracking but otherwise I'm happy with the hoodies.

They just have bad customer service, I had even reached out to my bank for a refund after two weeks of no updates from them after I ordered. But I received my package today out of the blue, with everything I ordered.

I bought some clothes from this company and after 15 days , I have received nothing. and I am still waiting for my stuff There is no way to contact this company except by messaging them on their website but answering the question is at their discretion which they are not bothered about
Their customer service is absolutely pathetic