It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow re... Vis mer
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my first time ordering from this company because i heard good reviews but when i received two jeans, they werent true to size. when i went to try on the jeans the button fell off. very unprofessional... Vis mer
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For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Vis mer
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3,1
Middels
211 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra us.motelrocks.com
Hi Melody, thank you for your review. I am so pleased to hear that you have been happy with your bathing suits and I hope to see you shopping again soon!
Motel x
Cutesy dress!
To me personally the dress was adorable and the shipping was great! I'll definitely buy again!
2. juni 2026
Svar fra us.motelrocks.com
Hi Layla, thank you for leaving us a review. I am so glad to hear that you have been happy with your dress and the delivery service provided - I hope to see you shopping with us again!
Motel x
It’s not worth it to pay $90 for a pair…
It’s not worth it to pay $90 for a pair of jeans then spend $7 to return them just to get a different size. Did it twice. Yes we followed the size chart. No the jeans did not work out and was not willing to continue to exchange the jeans and pay more $$
2. juni 2026
Svar fra us.motelrocks.com
Hi Jessica, I am sorry to hear that you have not been happy with the returns/exchange service provided and your feedback will be passed on to the relevant team. If you need any help with sizing please make sure to reach out to the customer service team who will be happy to help out. I apologise for any inconvenience caused.
Motel x
Svar fra us.motelrocks.com
Hi Sabrina, thank you for leaving a review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
The exchange went well however the…
The exchange went well however the jeans did not fit. I am pleased the refund to my account went smoothly.
20. mai 2026
Svar fra us.motelrocks.com
Hi Ruby, thank you for leaving a review. I am glad to hear that you have been happy with the exchange service provided and I hope to see you shopping with us again soon!
Motel x
Crazy sizing
We ordered a first pair of jeans that were perfect. We keep trying to reorder and every pair fits so differently!! It has been very frustrating.
1. juni 2026
Svar fra us.motelrocks.com
Hi Jennifer, I am very sorry to hear that you have experienced an inconsistency with the sizing of your jeans and this feedback will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
My package never got delivered.
1. juni 2026
Svar fra us.motelrocks.com
Hi Luissa, I am sorry to hear that you have not received your parcel - I can see that you have reached out to the customer service team so please allow 24-72hrs for a response from our team, they will investigate this further for you. I apologise for any inconvenience caused.
Motel x
it came super quick and the jeans feel…
it came super quick and the jeans feel a,a zing and are exactly what i am looking for
1. juni 2026
Svar fra us.motelrocks.com
Hi Katie, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided. I hope to see you shopping with us again soon!
Motel x
Satisfied and Disappointed with my first order
This was my first time ordering from Motel, and I was both satisfied and disappointed. I ordered the Low Rise Roomy Jeans in True White and when I received my package the jeans were stained. Other than the stain, the jeans had amazing quality and I felt as though the website thoroughly explained Motel's sizing so they fit perfectly. I Emailed for help and received a very helpful response and felt there was very thoughtful communication. I was able to get the help I needed so I am very satisfied with the customer service, just sad the clothes did not come in the condition I expected.
1. juni 2026
Svar fra us.motelrocks.com
Hi Leah, I am sorry to hear that you have experienced this issue with your item and we will be raising this further. I am pleased that our customer service team was able to help you out and I hope to see you shopping with us again soon!
Motel x
I’ve love every single shirt I’ve…
I’ve love every single shirt I’ve purchased and have received many compliments while out. Love the material and it’s all tru to size
1. juni 2026
Svar fra us.motelrocks.com
Hi Paola, thank you for leaving a review. I am so pleased to hear that you have been happy with your items and I hope to see you shopping with us again!
Motel x
Svar fra us.motelrocks.com
Hello, thank you for your review. I am so pleased to hear that you love your item and hope to see you shopping with us again soon!
Motel x
Svar fra us.motelrocks.com
Hi Kaija, I am sorry to hear that you have not been able to find the right size and your feedback on the sizing will be passed on to the relevant team. If you need any specific measurements please make sure to reach out to the customer service team who will be happy to help out!
Motel x
It was delivered to the wring place
It was delivered to the wring place. Additionally the package was delayed by three days, I fully got overnight shipping.
21. mai 2026
Svar fra us.motelrocks.com
Hi Liv, I am very sorry to hear that you have had these issues with your delivery - we will be raising this with the courier as this is not the type of service we would expect our customers to receive. Please make sure to reach out to the customer service team so that they can compensate you. I apologise for the inconvenience caused.
Motel x
The dress I purchased was advertised…
The dress I purchased was advertised as linen but the tag says 100% cotton
24. mai 2026
Svar fra us.motelrocks.com
Hi Olivia, I can confirm that the fabric details are correctly listed on our website however, I can appreciate the confusion with the name of the item and apologise for any inconvenience caused. Your feedback will be passed on to the relevant team.
Motel x
The fabric of the shorts I ordered was…
The fabric of the shorts I ordered was very thin, I expected for it to be thicker material considering it was $45, and it just felt like pajama material :(
26. mai 2026
Svar fra us.motelrocks.com
Hi Emely, I am sorry to hear that you have not been happy with your purchase - your feedback regarding this item will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
Svar fra us.motelrocks.com
Hi Caprice, I am very sorry to hear that you have not been happy with your order - your feedback regarding the quality will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
Entire process was amazing!
27. mai 2026
Svar fra us.motelrocks.com
Hi Sherry, thank you for leaving a review. I am so pleased to hear that you have had a good experience and I hope to see you shopping with us again soon!
Motel x
My order has been delayed for atleast a…
My order has been delayed for atleast a week and I have not been getting any updates.
19. mai 2026
Svar fra us.motelrocks.com
Hi Ashton, I am very sorry to hear that your parcel has not yet arrived - it looks like you have reached out to the customer service team so an advisor will be in touch with you as soon as possible. I apologise for the inconvenience caused.
Motel x
Jeans are fantastic
Jeans are fantastic! Pinstripes on point! Incredible, great quality denim!!!
26. mai 2026
Svar fra us.motelrocks.com
Hi Tara, thank you for leaving a review. I am so glad to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
My granddaughter loved it
26. mai 2026
Svar fra us.motelrocks.com
Hi Shell, thank your your review. I am so happy to hear that your granddaughter loved the item and I hope to see you shopping with us again!
Motel x
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.