It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow re... Vis mer
Selskapet har svart
my first time ordering from this company because i heard good reviews but when i received two jeans, they werent true to size. when i went to try on the jeans the button fell off. very unprofessional... Vis mer
Selskapet har svart
For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Vis mer
Selskapet har svart
3,1
Middels
211 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great experience
Great experience! However, I bought 2 pair of jeans in 2 different colors but same size and model and the fitting changed significantly .
29. juni 2026
Svar fra us.motelrocks.com
Hi Cat, thank you for leaving a review. I am sorry to hear that you have experienced an issue with the fit of your jeans - please make sure to reach out to the customer service team so that they can take a look into this for you!
Motel x
The design is great but the fabric is…
The design is great but the fabric is trash. You can get dresses from shien with this fabric at 1/4 the cost. Definitely wont but from this brand again unless they change fabrics.
5. juli 2026
Svar fra us.motelrocks.com
Hi Kem, I appreciate you sharing your feedback regarding the fabric quality and this will be passed on to the relevant team - I apologise for any inconvenience caused.
Motel x
Svar fra us.motelrocks.com
Hi Linda, thank you for leaving us a review. I am so pleased to hear that you have been happy with your shorts and I hope to see you shopping with us again soon!
Motel x
Easy exchange process
I had to exchange my order for a different size. I appreciate that Motel Rocks offers this and makes the process so easy for the customer. I was a little surprised that they charge a fee to make that happen, but all in all, I was thankful that it was an option.
6. juli 2026
Svar fra us.motelrocks.com
Hi Kim, thank you for leaving a review. I am so glad to hear that you have been happy with the exchange service provided and hope to see you shopping with us again soon!
Motel x
Shipped very quickly and the top is…
Shipped very quickly and the top is very cute. I love the colors!
6. juli 2026
Svar fra us.motelrocks.com
Hi Jeanine, thank you for leaving us a review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping again soon!
Motel x
The blouse was as expected and my…
The blouse was as expected and my delivery was made on time, punctual! Great Customer Service!
6. juli 2026
Svar fra us.motelrocks.com
Hi Eve, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
Svar fra us.motelrocks.com
Hi Adri, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
I made a return about 3 weeks ago
I made a return about 3 weeks ago, haven’t got my refund and the customer service email hasn’t gotten back to me.
8. juni 2026
Svar fra us.motelrocks.com
Hi Clarisa, I am sorry to hear that you are awaiting a refund.
We cannot see any correspondence from you to our customer service team so please make sure to reach out via email, chat or phone to speak with an advisor. I apologise for any inconvenience caused.
Motel x
Svar fra us.motelrocks.com
Hi Vanessa, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Horrendous Quality
The quality of the clothes is actually horrendous. They don't fit as shown on the model, even though I bought the correct sizes. The fabric is so incredibly thin, and itchy as well. I had originally bought one top in December, and it was so itchy and bad quality I returned it for a gift card. I thought I just got unlucky, since I love the jeans from Motel ( I have 4 pairs which have all held up great, and are good quality, although I will say even though they are all the same model and size, they all fit different, which I don't mind). I had also previously bought motel-branded items from Urban Outfitters and all were comfortable and good quality, so I thought I got unlucky with said top. Since I had the gift card I went and ordered 3 tops, and one pair of shorts. All 4 of these items were really bad quality, super thin (gave off Shein, and honestly for $50 a shirt that's just crazy). Maybe I got unlucky but honestly, spend your money elsewhere or get Motel stuff in-store.
24. juni 2026
Svar fra us.motelrocks.com
Hi Diane, I appreciate you taking the time to share your detailed feedback regarding the quality and fit of our clothing, particularly the tops and shorts you recently purchased. I understand your disappointment, especially given your positive experiences with our jeans and items bought from Urban Outfitters. Your feedback regarding the quality and fabric will be passed on to the relevant teams and I apologise for the inconvenience caused.
Motel x
Great quality jeans
It’s tricky to order jeans online. I usually order size 27, but motel rock's sizes go 26, 28, and so on. So I followed the size guide which is super helpful.
The color is exactly what I hoped for (vintage black). Good quality jeans, and not too thick denim which I like!
Fast shipping! I’ll shop again!
2. juli 2026
Svar fra us.motelrocks.com
Hello, thank you for leaving a review. I am so glad to hear that you have found the perfect fit in these jeans and that you have been happy with your order - I look forward to seeing you shopping with us again soon!
Motel x
bad experience
my first time ordering from this company because i heard good reviews but when i received two jeans, they werent true to size. when i went to try on the jeans the button fell off. very unprofessional for this company to have expensive jeans and the quality on their work does not match.
2. juli 2026
Svar fra us.motelrocks.com
HI Katie, I am very sorry to hear that you have had a bad experience with your jeans - please make sure to reach out to the customer service team who can help you out with the sizing and the fault that has occurred. I apologise for the inconvenience caused.
Motel x
Great aervice
2. juli 2026
Svar fra us.motelrocks.com
Hi Elisa, thank you for your review. I am glad to hear that you have been happy with the service provided and I hope to see you shopping with us again!
Motel x
Fast shipping
Fast shipping. Shirts are soooo good. Sizing depends on cut, but we are figuring that out!
2. juli 2026
Svar fra us.motelrocks.com
Hi Andrea, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping again soon!
Motel x
Perfect!!!
Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! I’m already looking forward to order more! Love this place so much!
2. juli 2026
Svar fra us.motelrocks.com
Hi Mallory, thank you for leaving a review. I am so glad to hear that you have been happy with your items and the delivery service provided - I look forward to seeing you shopping with us again soon!
Motel x
Felt unfinished for the price?
For the price, I’m not sure it’s worth it. The fabric choses are excellent. They use a lot of recycled fibers and cottons. However, I was a bit disappointed when I opened the package and saw so many loose threads on the shirt I ordered. It looked unfinished and although regenerated cupro fiber is supposed to be luxurious, it looked cheap. Then when I put it on the top was pretty, but it just didn’t sit right. It felt too tight under the bust, and I couldn’t lift my arms because of the design of the shirt. Maybe this was just a miss for me.
1. juli 2026
Svar fra us.motelrocks.com
Hi Ava, I am sorry to hear that you have not been happy with your items and we appreciate your feedback regarding the quality and fit - this will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Cheap cheap cheap
Nothing went wrong on the site, however, what I purchased looks so incredibly cheap I have to return it. I knew it was 100% polyester when I purchased, but I thought the design would make up for this. It did not. Very obviously poor fabric that falls poorly on the body when worn and has a strange plastic sheen. Also for this reason should be like $10. UGLY.
2. juli 2026
Svar fra us.motelrocks.com
Hi Estefany, I am very sorry to hear that you have not been happy with your item and your feedback regarding the quality and price will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Great communication and came on time!
24. juni 2026
Svar fra us.motelrocks.com
Hi Valentina, thank you for leaving us a review. I am so glad to hear that you have been happy with your delivery and the service provided - I hope to see you shopping with us again!
Motel x
Svar fra us.motelrocks.com
Hi Kathryn, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the communication provided - I hope to see you shopping with us again soon!
Motel x
I ordered the Farida bikini in yellow…
I ordered the Farida bikini in yellow the quality is okay, but the delivery service takes time I paid for faster delivery not standard and it took 5-6 days, no my order was not arrived within 3 or 4 days I ordered on June 29 and received at July 06 I like motel but try to fix for the delivery issue because this not the first time my delivery was delayed
29. juni 2026
Svar fra us.motelrocks.com
Hello, I am sorry to hear that you were not happy with the delivery service provided - I can see that the service chosen was our 3-4 working day delivery and your parcel arrived within this time. If you have any problems please make sure to reach out to our customer service team!
Motel x
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.