While looking for a machine to help my wife with her lymphedema I found Breo, outstanding product!! and more than anything outstanding customer service.

I ordered one Breo scalp massager and accidentally received two. I contacted customer support and they kindly told me I could keep the extra one.
Tried it yesterday and honestly loved it — very relaxing and feels great on the scalp. Great customer service and a great product too!

I had a very disappointing experience with Breo at Changi Airport (T3), particularly with one of the service staff, Tina.
In what felt like a pushy attempt to secure a sale, she assured my elderly mother that an item could be delivered from another outlet within 5 minutes. This was clearly unrealistic — we were in the T2 transit area, and the item was supposedly coming from another terminal. Even with the Skytrain, 5 minutes is simply not feasible, especially in an airport setting.
After waiting nearly 10 minutes, we followed up, only to find out that the staff at the other outlet had not even started making their way over. This was extremely frustrating, especially since we were rushing to catch a flight. Had we been given an honest estimate (e.g. 10–15 minutes), we could have made an informed decision about whether to proceed with the purchase.
This felt like a misleading sales tactic rather than a genuine service attempt. The lack of accountability and the initial defensiveness in response only made the situation worse.
Very poor service and a disappointing experience overall.

I wanted to drop a note about my experience dealing with Breo customer service. I recently bought their hand massager product and while it wasn’t for me, there was nothing wrong with the construction or the operation of the unit. Contacting customer service about my options for a refund and return they offered to give me a full refund for the product. This level of customer service is hard to find and I recommend anybody who is thinking about purchasing a product from this company to not hesitate as they will clearly meet your expectations or exceed if you have any issues.

I had such a great experience shopping with Breo. The neck massager I ordered is really good quality and made of beautiful and soft material! It looks and feels very luxurious. Also, Breo has amazing customer service and they are very responsive.

I order the breo scalp massager and the product itself is great as described. I had an issue with the type of product.

The customer support is exceptional and very responsive and happy with the support I got.

Very relaxing—heat + compression works great after screen time. Easy to use and carry in the bag. Great for eye fatigue. Customer service is incredible.

I bought a Breo Neck D5 Neck Massager for $380 SD while in transit at Singapore Airport, between two long haul flights. It worked a few times then stopped. Having raised this with Breo Singapore, they provided a few basic trouble shooting tips - then silence. I have now wasted a lot of money and no way of being able to have a functioning product. Do not buy from Breo Singapore.

I ordered the Breo head massager 3. They must have run out of them or something because they send me a used returned item. It came in the box it was returned in from the last customer and the shipping label was cut out and a new one to me slapped on the box. Customer service was responsive and offered to send me a new one. Well, the exact same thing happened. Now, Instead of offering me a new one or if it’s sold out they didn’t offer me the 5 version, so instead now I have to return it to get my refund. What a waste of time. I really want the massager. Not my money back, not a used one. The brand new one that I paid $250 for. I don’t think that is too much to ask. But apparently it is.

Purchased the foot massager for my husband for Christmas. He loves it and uses it every day! We had one issue with it and reached out to customer service, and they responded immediately and solved the issue. Such wonderful customer service!! Highly recommend Breo.

Purchased the Hero massager in December of 2024. It has wonderful levels of both heat and pressure. I admit I became addicted quickly. Unfortunately it stopped working several months out of warranty. I was not too hopeful when I contacted customer service, but they were most gracious and understanding and said they would replace it at no charge. This is customer service that goes above and beyond anyone's expectations!

Like many other reviewers I have noticed, Breo's service is top notch. I have a deep muscle massage unit and it worked great up until about a month ago, when it would suddenly stop massaging. If I moved the plunger in and out it seemed to break free for a few seconds and then stop. The batteries indicated a charge of 3 lights but the machine would still only work periodically.
I contacted Breo support and they asked the normal questions about model number, when and how purchased etc. I sent the requested info and quickly received another asked for a video of the unit's malfunction.
Great, did the video and within about 1 day, I received a note from support saying their maintenance staff watched the video and thought the plunger may need lubricating. Out comes my options, fine machine oil, silicone, graphite and of course the handyman's secret weapon, WD-40. I sprayed a small amount around the plunger, manually moved it a little and bingo, it has worked since.
Thanks support group and the maintenance guy/gal who diagnosed the problem.

Product works great, also good customer service, took care of my issues promptly. Would recommend

I’m truly impressed by the level of care and responsiveness I received from the Breo support team. From the moment I reached out, they handled my concerns with professionalism, kindness, and genuine attention. They took the time to understand the issue I was experiencing and offered a thoughtful, hassle‑free solution that exceeded my expectations.

It’s rare to encounter a company that stands so firmly behind their products and prioritizes customer satisfaction to this degree. Their communication was prompt, clear, and incredibly considerate throughout the entire process. I felt heard, supported, and valued as a customer.

Thank you! Your team’s dedication and integrity deserve recognition.

I found their customer service to be extremely helpful, thoughtful and empathetic. They were a joy to work with.

Excellent product! The Breo iDream 5S head, neck, and eye massager is the perfect way to relax after a long workday. If you are looking for something to help you unwind and relieve stress, this is a great choice.

It is a simple yet luxurious way to relax and relieve daily stress from the comfort of your own home, look no further, this product is absolutely worth every penny!

I’ve been using breo neck massager, it’s great!

My experience with Breo has been exceptionally great!

I ordered a gift for my wife and required support through customer service for an error I made.

The company went above and beyond to sort out my issue and the products are very well crafted.

My wife is very pleased with the innovative products from breo and I look forward to purchasing what’s to come.

It’s very good massager for neck but my neck is big so it’s little tight for me but it’s best massage I have seen. Let’s hope in future they make little big . Thanks 🙏🏼

Love our foot massager! It's like having a personal masseuse at home. The heat feature is great and it works out all the knots. Highly recommend for anyone who spends a lot of time on their feet.