Purchased Pro and they automatically charge you for AI, which I didn't order. Cancelled AI with my credit card company because there is no response from their email (no telephone or other means of co... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Eu realmente gostei do UPDF, facilitou muito minha vida com PDFs no meu Mac, fácil de reorganizar, trocar links e até mesmo assinar documento usando o meu certificado digital! Eu achei a interfa... Vis mer
UPDF besitzt alle nötigen Funktionen die man braucht. Für mich sehr praktisch das Zusammenfassen von PDFs mittels KI und mehrere einzelne zu einer großen zusammenfügen. Gute Alternative zum Global... Vis mer
Avant, je perdais souvent du temps dès que je devais modifier un PDF, assembler plusieurs fichiers, séparer certaines pages ou convertir un document vers un autre format. Avec UPDF, ces actions s... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
UPDF is the star product from Superace Software Technology Co., Ltd. As an all-in-one PDF editor, UPDF helps you read, annotate, edit, convert, OCR, protect, and organize PDF documents. With extensive PDF editing tools, you can add or edit text, images, links, watermarks, backgrounds, headers, and footers. UPDF provides more than 13 annotations tools to help you highlight, underline, and add sticky notes, stamps, shapes, text boxes, stickers, etc. to your PDF documents. UPDF is also the best PDF converter. It converts PDF to Word, Excel, PPT, Image, Text, RTF, HTML, XML, PDF/A, etc. with consistent formatting. The advanced OCR text recognition fearure is built in UPDF with 38 language support. UPDF is compatible with Windows, Mac, iOS, and Android. With one account, you can access all the features across all platforms. It helps millions of personal users and businesses improve document productivity.
Kontaktopplysninger
Hongkong
- support@superace.com
- updf.com
3,9
Bra
704 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
quite happy with the software
quite happy with the software. Feature rich, the AI is helpful, PDF translation is fantastic. I would only hope there are more translation languages added soon.
8. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Thank you so much for your feedback! We’re glad you’re enjoying the software, and we really appreciate your suggestion about adding more translation languages. We’re actively exploring ways to expand our language options to better serve users like you.
Deceptive
Deceptive. Claims to let you do things in a free trial mode, so that you install it, but at the very last step gives you "upgrade to pro to actually do it, loser".
4. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Thank you for sharing your feedback, and we sincerely apologize for any frustration caused by the free trial experience. Our intention is to provide a clear and transparent trial process, and it seems we fell short in your case.
The free trial is designed to showcase the core features of our product, we truly value your input and will review this process to ensure it’s more intuitive and user-friendly moving forward.If you’d like, we’d be happy to assist you further or provide additional information about the features included in the free trial. Please feel free to reach out to our support team (support@superace.com).Thank you again for your honesty, and we hope to have the opportunity to improve your experience with us.
obligation d'aller sur UPDF pro
Je possède la licence UPDF version 1.8.5
Aujourd’hui je ne peux plus enregistrer sur la version UPDF version 1.8.5
Car vous imposez de passer à UPDF pro en payant une licence annuelle
Vous arnaquez vraiment vos clients
J’ai lu votre réponse sur TRUSPILOT du 28 sept 2024,
C’est vraiment malhonnête de nous obliger à passer sur UPDF pro en payant une nouvelle licence
2. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Hi, I completely understand your feelings, and I’m here to help. We sincerely apologize for the inconvenience. Just to clarify, our product includes free lifetime upgrades once you’ve made a payment. Could you let me know if you’ve been able to log in successfully or if there might be an issue with your email? If you’d like, you can share your email address with me, and I’ll make sure our support team (support@superace.com) reaches out to assist you right away. We’re here to make sure everything works smoothly for you!
It's buggy
It's buggy, can be tricky to use and constantly logs me out so even though I am on a paid version a watermark is added to my files that I cannot remove.
23. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience. This is certainly not the level of service we aim to provide, and we truly appreciate you bringing this to our attention.
We’d like to investigate this issue further to ensure it’s resolved as quickly as possible. Could you please provide us with more details, such as the document you were working on, the steps you took, and any error messages you encountered? This will help our team identify and fix the problem promptly.
In the meantime, we’d be happy to assist you directly. Please feel free to reach out to our support team at support@superace.com, and we’ll prioritize resolving this for you.
We value your membership and are committed to ensuring you have a seamless experience with our product.
Best ADOBE replacement.
I have been using UPDF for a few months now, and it is a perfect replacement for ADOBE. It has all the features I need at a significantly lower price.
16. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Thank you for your kind words! We are delighted to hear that UPDF is meeting your needs as an Adobe replacement. We will continue to provide excellent products and services in the future. If you have any suggestions or need assistance, please feel free to contact us. Happy using!
Uygulama çok iyi beğendim ama Türkçe…
Uygulama çok iyi beğendim ama Türkçe dil desteği olmasını isterdim
15. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Thank you for your feedback! We're glad you like UPDF. We'll consider adding Turkish language support in future updates. If you have any other suggestions or questions, please feel free to let us know. Thank you for your support!
Lo Aspettavo da anni!
Lo Aspettavo da anni!! UPDF è una soluzione in assoluto MIGLIORE nel creare pdf, tradurre i pdf in tutte le lingue, creare dei pdf con l'AI e creare molto molto altro... Vi consiglio UPDF per tutti i suoi vantaggi con un investimento minimo rispetto ad altri più cari e con meno funzioni.
Ti garantisco che sarai veramente felice di utilizzarlo!
13. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Thank you for choosing us! Your encouragement is our greatest motivation! We will continue to strive to create a better UPDF and provide better services! Wishing you a pleasant experience and a wonderful day! :)
No proper customer service and bugs
I wrote a document in Word, then converted it to work in pdf.
1st bug. Their logo appeared on my document. Their Ai can't help me to remove itpaid version. Ai is useless. So, YOU HAVE TO BE CONNECTED TO USE IT EVEN IF YOU PAID.
2nd bug. An entire page of my document disappeared. You can see it on the left side, but not in the thread.
3rd No support, no chat, no customer service. A Fb page, admin approved the post, but don't help.
4. Sent 2 emails. If I don't have any follow up on my tickets, I'll ask for a refund.
11. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Hello!
If you have subscribed to UPDF Pro, you can enter the editing mode to make any changes, and after saving the file, the watermark will be automatically removed.
At the same time, our AI is primarily used for summarizing/translating PDFs, converting PDFs into mind maps, chatting with images, and having discussions on any topic with AI. Currently, the AI does not support directly modifying the PDF document itself, but you can expect updates in future versions.
Additionally, we assure you that UPDF is a secure software that can be used offline. The reason UPDF's AI features require an internet connection is because it relies on cloud-based computational resources to handle complex tasks, providing you with fast and accurate results.
Regarding your inquiry, we’ve experienced a surge in support requests recently, so there may be some delays in responses, but we remain committed to resolving users' issues as quickly as possible. We understand that our customer service team has already responded to your email with a solution. Please check your inbox or spam folder, as email systems may mistakenly intercept our messages.
For the issues you mentioned, if possible, please send the PDF file, your UPDF software version, and device information to support@superace.com via email. We will prioritize further investigation.
Thank you for your support and feedback. We will do our best to resolve the issues you encountered during use! Have a wonderful day!
Abzocke!!!!
ZITAT: "Wie können Sie eine Rückerstattung beantragen
Es tut uns leid zu hören, dass die UPDF-Software nicht die perfekte Lösung für Ihre Bedürfnisse war. Wenn die oben genannten Bedingungen auf Sie zutreffen, senden Sie bitte eine E-Mail an support::superace.com mit dem Betreff: Ich möchte eine Rückerstattung beantragen.
Hinweis: Wir werden Sie benachrichtigen, wenn wir Ihren Antrag auf Rückerstattung bearbeitet haben oder wenn wir zusätzliche Informationen benötigen. Sobald Ihr Antrag bearbeitet wurde, kann es 5-8 Werktage dauern, bis die Erstattung auf Ihrem Konto erscheint."
Ich hab am 26.01.2025 eine E-Mail geschickt, wie auf der Seite beschrieben, bis dato immer noch keine Antwort erhalten, die wollen wohl die 30 Tage Geld zurück Garantie überziehen, aber nicht mit mir!!!! Ich habe Beweis-Bilder, die ich meinem Anwalt schicken werde, wenn ich dementsprechend bis zur gesetzten Frist mein Geld nicht wieder erhalte!!!!!!!!
8. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Aufgrund einer kürzlich durchgeführten Systemwartung gab es leichte Verzögerungen in einigen Prozessen. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Normalerweise dauert eine Rückerstattung 5–8 Werktage, in manchen Fällen kann es jedoch zu einer geringfügigen Verzögerung kommen. Wir bitten um Ihr Verständnis und empfehlen Ihnen, in den nächsten Tagen erneut Ihr E-Mail-Postfach zu überprüfen.
Porque es tan difícil salir de esta aplicación o eliminarla
Entramos por error porque pensábamos que era otra cosa y es imposible de eliminar¡¡¡¡
4. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Hola,
Lamentamos las molestias. Por favor, comuníquese con nuestro servicio de atención al cliente en support@superace.com y le ayudaremos a resolver el problema.
¡Gracias!
I like the plans UPDF offer
I like the plans UPDF offer. Especially a perpetual plan. I think the features work ass good as the competitors but to my feeling a bit faster.
The only downside is that the free version has a pop-up screen to upgrade on every start up of the app.
4. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Hi! Thank you for your love for UPDF! We're glad you like our perpetual plan. Regarding the pop-up in the free version, we appreciate your feedback. If you have any other questions or suggestions, please feel free to email us at support@superace.com. We're happy to help you resolve any issues. Thanks again for your support! Best regards!
Ottima applicazione con tutti gli…Ottima
Ottima applicazione con tutti gli strumenti per scrivere, modificare i pdf
31. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Grazie mille per la tua generosa recensione. Siamo davvero felici che tu sia soddisfatto del nostro servizio. Il tuo feedback incoraggiante è una grande motivazione per noi a continuare a innovare. Continueremo a fornire soluzioni migliori per i nostri utenti. Grazie ancora e buona giornata!
Excellent Customer Service - Timely Response
I purchased UPDF on 12/16/2024 for $69.00. I used it for about 10 days. I discovered that as I was trying it, it was not suitable for my applications. Works great as a PDF Writer, a document editor, or splitter. I contacted customer support and they were very helpful when I explained what I was trying to accomplish and agreed to refund my purchase price.
4. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Hello,
Thank you for your feedback, and we sincerely apologize for the inconvenience. We take your comments seriously. Please contact us at support@superace.com, and we will do our best to resolve the issue. If you wish to request a refund, we will assist with that as well.
Thank you for your understanding and support.
Best regards!
Now a UPDF power user
When I first started using UPDF, I was unimpressed by it. It has now come a long way, and I'm proud to say I really enjoy using it now. At the start, it seemed clunky and everything but instinctive in terms of use. Also, their customer service is grade-A on the rare occasions that I've needed it. I'm glad I stuck with it, and the constant updates have been welcome. A+.
25. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Thank you very much for your generous review. We are truly delighted that you are satisfied with our service. Your encouraging feedback is a great motivation for us to continue innovating. We will keep providing better solutions for our users. Thanks again, and have a wonderful day!
I purchase their product and it worked…
I purchase their product and it worked great for a while. Now it just wants me to upgrade when I do not need to. It will not even save a PDF that i have created.
Customer service is none existence. Find something else
22. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Thank you for your feedback. Please check if you are logged in with the email used at the time of purchase and ensure the software is updated to the latest version. If you need help with a specific feature or have any other questions, feel free to let me know. For further assistance, please email us at support@superace.com, and our team will do their best to help you resolve the issue.
ugly and annoying watermark
I understand that exist paid functions , but the watermark that covers part of EVERY page is simply an anti-consumer practice, how am I supposed to read when an ugly, shiny watermark covers the beginning of EVERY ONE of the pages?
22. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Thank you for your feedback. We're sorry to hear about your experience with the watermark. We are constantly working to improve our product to ensure the best user experience.
If you have any other questions or suggestions about the product, or if you need assistance, please feel free to contact us at support@superace.com. We're happy to help.
Thank you for your understanding and patience.
The customer support is excellent
The customer support is excellent, all my queries were answered very promptly. I would recommend this app. I’m still figuring it out with a lot of help from costumer care department.
21. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Thank you very much for your generous review. We are truly delighted that you are satisfied with our service. Your encouraging feedback is a great motivation for us to continue innovating. We will keep providing better solutions for our users. Thanks again, and have a wonderful day!
Mehr als zufrieden
Nach vielem Hin und Her — und viel Ausprobieren — mit anderen Programmen bin ich mit UPDFpro endlich im "Hafen" der bestmöglichen Lösung gelandet. Alles was man benötigt ist vorhanden … und selbst noch Möglichkeiten die man (noch) nicht benötigt. Schöne Zukunftsaussichten also ;—) Sehr sehr übersichtlich und eine sehr komfortable benutzerfreundliche Oberfläche. — Und nicht zuletzt ein ausgesprochen und im Netz selten anzutreffender atmoshärisch angenehmer Ton und ein freundlicher schneller Service/ support bei Unklarkeiten. Merci bien!
20. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Wir freuen uns sehr über Ihr Feedback! Wir werden weiterhin daran arbeiten, Ihnen und anderen Nutzern ein besseres Erlebnis und bessere Lösungen zu bieten. Wir hoffen, dass bei der Nutzung von UPDF alles reibungslos verläuft, und wünschen Ihnen ein glückliches Leben! Wenn Sie Fragen oder Anregungen haben, können Sie uns gerne kontaktieren. Vielen Dank! ; - )
a melhor ferramenta de pfd
1. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Obrigado pelo reconhecimento do nosso produto! Continuaremos nos esforçando para oferecer serviços ainda melhores aos nossos usuários. Desejamos a você um dia maravilhoso!
Great Product, But Misleading Payment Practices
I came across UPDF by chance and found the product to be excellent, so I decided to purchase an annual subscription.
However, I was charged for an "AI Assistant" subscription that I did not intend to purchase, which has left me feeling very frustrated and disappointed.
While I am more than willing to pay a fair price for a product I value, the payment process seemed misleading and confusing.
Just before writing this review, I sent a formal complaint via email. If I do not receive a satisfactory response, I will consider taking further action to address this issue.
9. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra UPDF
Hi, sorry for your bad experience. When subscribing to a UPDF product, you may have ticked the auto-renewal option, so the payment will be deducted automatically when the paid plan expires. If you wish to cancel your subscription or have any other questions, you can contact our support staff: support@superace.com. We would be happy to find the problem and help you solve it!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.