Uniqlo Anmeldelser 

Bought a cashmere jumper hand washed once and can’t wear and can’t contact customer service as they are non existent- can’t return to store as miles away- purchased on holiday

Horrible experience with the customer service. I’ve returned my partial and have yet to receive my refund.my jeans had weird discolored stripes in them and is a faulty item so I saw to return it. However, the customer service has been nothing but horrible to me misunderstanding every single thing I have contacted them five times by now and I have still not received anything that they keep emailing me that they haven’t heard from me and if I don’t reply within 48 hours, the case will be closed whilst I’ve been sending emails with receipts of my delivery and other things to show that I have posted my package. Furthermore, they promised stuff that I simply don’t do false promises all the way and I have yet to receive a refund. I will never ever shop here again.

I've ordered some stuff more than 1 month ago and I 've still not recieved my order. They've sent me an email in which was written that my order was delivered, which was a lie. Then I contacted Uniqlo and I've got an answer that my order is still out for delivery( this was maybe 2 and a half weeks ago). Since then I wrote to them around 10 emails and they're not responding at all. I would totally not recommend buying from this website, they're scammers.

First off, the new Dutch website launched around Dec or so just sucks, it's all one big mess.
Second, the return policy got even worse than it already was. For multiple items returns by post you have to print separate return labels and PAY for each returned item! you cannot ship all in one return parcel with one return label. That's insane and much as I was a fan of Uniqlo, I now despise it and avoid as much as I can. What a shameful and disgusting approach

Item didn’t fit. Tried to return but need a Guest ID because I checked out as a Guest without an account. Uniqlo FAQs say you can find your Guest ID on the order email. It literally isn’t there, and now I am stuck in a loop with their AI chatbot. I am unable to return my order for a refund. Insane.

Received a jumper for Christmas. Wore it once and found that it has bobbled.
Returned the jumper to the store with lables and receipts. I was told that there was nothing wrong with the jumper. Another member of staff joined the discussion and confirmed that there was nothing wrong. I pointed out the bobbling and was told that that was normal with wear. Again I reiterated that I had worn it once. Another 2 members of staff were called over. I felt ganged up on and humiliated. I was loyal shopper of Uniglo and never had to return an item of clothing. Lesson learnt. They have post me as a customer.

Disgraceful company I would avoid at all cost. My order apparently got lost (I don’t know whose fault it is), I waited about a month for the order didn’t hear anything, sent an email, took them 3 days to answer, told them my order was lost, took them another 3 days to answer. Now they said I will get my money back in 5-7 days and I didn’t get any compensation. If you buy from them, be prepared to not receive anything.

Hele slechte klantenservice. Broek van een week oud die gescheurd was werd niet terug genomen want er waren geen eerdere klachten geweest en geen fabricage fouten volgens hen. Terwijl die langs de naad gescheurd was.

I can’t return an article I bought on line without a guest ID. Despite going round in circles I cannot find it. I do not have it! There is no alternative. The help chat just leads back in a circle. I’ve wasted valuable time and am frustrated. Last time I buy on line from until.

I’m shocked to see bad reviews here! It’s literally the best brand, the quality is always perfect, the style is amazing, and what I love most is that there are no logos. Please open a physical shop in Athens!

Weinig mis met de kleding maar items terugsturen is pure frustratie. Na een maand is hun ‘onderzoek’ nog steeds bezig terwijl ik alle bewijs heb geleverd dat items werden teruggestuurd en afgeleverd. En alles in het Engels, natuurlijk. Afrader.

I made an online purchase from Uniqlo and returned several items. Despite providing proof of return, I have not received a refund. I have repeatedly contacted Uniqlo about this issue, but they insist they have refunded me. This is categorically untrue. I also contacted my bank, which thoroughly investigated the matter and confirmed that no such refund was received or even attempted. My bank advised that Uniqlo should investigate with their own bank. However, Uniqlo has failed to take this basic step. Instead, they simply sent a dismissive email claiming they "cannot do anything about it."

This response is unacceptable and highlights a complete lack of accountability. Essentially, I paid Uniqlo for nothing, and they have demonstrated either an inability or unwillingness to trace the money they claim to have sent but which I never received.

This experience underscores their incompetence in handling customer issues and their appalling customer service. Be extremely cautious when buying from Uniqlo online—they clearly do not prioritize resolving customer concerns or ensuring refunds are processed correctly.

Bestilte en jakke den 21/11. Stadig ik modtaget har skrevet flere gange uden svar..møg butik og utroværdig 600 kr ud af vinduet

kenne die Produkte aus dem Ausland, leider in Ö nur online erhältlich. Lieferung dauert lange im Vergleich zu anderen Shops. (Verstehe ja nicht, warum wir nicht wenigstens über Deutschland bestellen können, sondern ausschließlich über den englischen EU-Shop.) Retouren eine Katastrophe!!! Erst mal gar nicht gefunden, dann ein Adressetikett, welches kein Porto beinhaltet. Musste das Paket (1 Jean und 1 Kleid) dann um knapp 20,- selbst bezahlen. Geld kam dann 4 Wochen später abzüglich einer Bearbeitungspauschale! Darf man nur bestellen, wenn man es sicher behalten will, sonst zahlt sich's nicht aus!!!

Worst Uniqlo experience! Service should be widely known as exceptional in Japan, Taiwan, Hong Kong, etc. However, service in UK is below average. There was one missing item in my online order and filled their online form in their site with the missing product ID and I was contacted by a customer service staff saying the order was delivered. Obviously they didn’t read my form. After saying once again by email, they sent me a form again to be filled in but this time the form is just like any amateur word document and the alignment is a mess when filling in especially when you copy and paste the long order number unless you input manually. It’s 2024 turning 2025! It seems I was filling a job application form. Plus I need to take pictures of my order and the parcel and I’m sure that was not couriers’ fault. But the fact was their staff missed an item in my order and i had to do so much things for such request! So back and forth for several meticulous emails, I’m not sure if the missing item is out of stock as I would prefer a replacement.

It’s a shame for a company which has a good reputation of excellent service turned out to have such a low quality of service.

I placed my order on December 7th, and now, more than 10 days later, I’m still waiting for it to arrive.

What’s even more frustrating is that there was no mention of these delays on the website. If I had known, I would have chosen to shop elsewhere to ensure my items arrived on time. I ordered early specifically to have everything before my holiday, and now it looks like I’ll be left without them.

To make matters worse, the customer service experience has been disappointing. The agent who “assisted” me provided generic responses with little useful information, and it took nearly 20 minutes to tell me that they would need to investigate further. As of now, I’m still waiting for my package, and customer service has been practically nonexistent.

I’ve always loved this brand and never had any issues before, but this experience has been a major disappointment. Next time, I’ll likely shop elsewhere or buy directly from their store.

complètement catastrophique
Vêtements abîmés après le premier lavage et tout ça bien plus onéreux que d'autres du même acabit (h&m.zara) pour une qualité qui laisse VRAIMENT à désirer .

Love the new app works really well....First came across Uniqlo in Bangkok. And there u get used to NO post sales service, it's standard .. But Uniqlo have transferred that indifference over to the UK with little or no post sale satisfactory customer service.

They do not accept returns which I don't think is even legal. They told me I can exchange unwanted items from my online order for something else from their shop, when I found something I wanted to exchange it for it happened to be a bit more expensive then my previous order, and when I was to pay the difference they decided to cancel the 10 pound coupon I had... spent 20 minutes trying to figure out why did they cancel my coupon but they just kept repeating they didn't... this was my first and last time buying anything from uniqlo...