UnionBank of the Philippines Anmeldelser 

Bulok na online banking lagin may problema, at mabagal na over the counter transaction

I miss Citibank's services. After Unioin bank acquired citibank's credit card, I stopped receiving email SOAs and text reminders. I'm forced to open the app and manually check if my SOA is there. No reminder whatsoever. I reported it to their customer service but there was no feedback or resolution. Then THE APP SUDDENLY STOPPED WORKING PROPERLY. My previously linked credit card is not reflecting on the app. I tried to relink my credit card, but I'm receiving errors. I reached out to their customer service AGAIN, and as expected, they were not able to give me a resolution. They should have urgently fixed this since this is the only way that I can check my SOA. How will I know my outstanding balance? I tried to check reddit and I saw that there were people who had the same issues as mine. Their credit card is also not reflecting in their app. They better fix their system. Funny thing is I called to cancel my credit card, and even the service for cancelation sucks. They said that they will call back for the cancellation, but never called. I need to call them again and again to properly process my credit card cancellation. There are far more better credit cards out there with good service. Way better than Union Bank

Credit card was approved on August and up until now no sign of the credit card being delivered. The worst part is whenever I try to ask some update through the customer service it would take at least a month for the reply. Either you should get a hold of yourself or try improve your system. This is so disappointing!

Worst... I believe the application has not been functioning for over a month. I called them to report the problem, but I had to wait in line for over 30 minutes.

I recently received my account statement, but I am not able to access it. When I called today for help, a representative named Lea May gave me the worst experience. She even made fun of me for insisting on having a virtual card.

My trial expenses have been paid, and I will never use this credit card again.

Palpak. Walang kwenta ang support. Nasayang ako oras at pera calling from overseas. Frustrating

This shitty bank has no customer service, they always provide you with the same old shitty spiel, I have transferred funds via insta pay to gcash and I received a text regarding the transfer but there's no receipt on the union bank online banking transaction, I also haven't received the money on my gcash account and when I did another transfer with a smaller amount it did go through on my gcash account. YOU GUYS SHOULD NOTIFY YOUR CLIENTS IF THERE'S AN ISSUE SPECIALLY IF ITS REGARDING A TRANSFER FUND. when we would seek help from someone on your team there's no live person speaking to you they would just sent the same old shitty spiel from an AI rep

Always has issues 😵‍💫

Never again akong babalik dito. Worst transition ever - Citi to UB. Walang kwenta customer support. Walang mga comprehension.

Doesn't have customer service available. IVR will just route you to a prompt to end the call. The facebook messenger doesn't recognize their own option when you press it. Can't trust this kind of service.

Customer support email takes forever to respond. Until now, I haven't receive any response. Bunch of clowns!

worst customer service, especially if you are a GSIS pensioner and NOT living in the PH. All we want is a replacement card yet we our case has been going on months with no progress

Their Customer Support is worse than BD*
I don't have anything else to say because its the worst experience ever, if you got a problem with this bank you'll need your patience to be godly AF the only + with this bank is their online banking, but if you got a problem please don't k**l yourself in the process XD

Union Bank is one of the banks with worst and unbearable attitude in communication and customer service. The Bank wastes the callers' time in waiting and waiting and waiting and hearing its never-ending in-house promos starting with the never-ending "...your current estimated time is more than 15 mins..." until caller's call is dropped. This bank's communication services, in my opinion, is deceiving. No one actually attends to the customer on line. And the branches phone numbers are not answered. They are arrogant and treat their callers like their peasants. The phones just keep on ringing, remain unanswered until it's dropped or the caller drops it after the very long wait. I get the impression that they really want the customers to go to the bank to inform them of the concerns in person. They act like gods. The worst banking communication I've experienced ever. This bank needs a good brand manager.

Unionbank has the worst customer service. For context, I requested for the Statement of Account to settle my loan balance but after 2 months of requesting they still haven't provided the SOA. Their collecting agency informed me that the interest of my loan is accumulating daily. I think the Unionbank is purposely delaying the release of my SOA so the interest will keep on increasing daily. All of their agents are incompetent, you can read a lot of complains for their service on different socmed.

I've been using UnionBank for more than 2 years now and it's for my monthly salary for my homebased job. The process of opening the account was easy and all transactions made was on time. Not until they acquire Citibank, I noticed that every month my remittance got delayed. And just today Sept 12, 2024, I still haven't received my salary that was paid through Wire transfer by my employer since Sept. 9, 2024. They've also conducted a Digital Account Transaction Verification without any prior notice. And it resulted to my account on hold and everything was messed up! I would understand if they have an easy access to their customer service, but it's not the case! This is the worst bank ever! I will definitely close my account once I receive my salary this week! This is the worst! I will go back to my Metrobank account and have them my money! UnionBank I hope that your bank will be close soon!!!

I transferred money today 7k via instapay and I haven't receive any money from my Gcash. I also sent an email to the support team from your company but i don't receive any response. Please refund my money. That money is for my house rent. I badly need that money.

Aug.28,2024 i transfer money alansari exchange(here in uae) to unionbank . Until now aug.30,2024 its reflectimg to my account in ub. And as per alansari exchange the ub responded to them that the money is already creditted. Since last year iwas sending money to my unionbank account ,not any single digit change and then this happen.

I transferred money from UB to my Gcash account via Instapay but the money was never receive by gcash. Ticket was created but no updates, letter was also sent to UB website and no reply either. Please fix this and return my money, this is meant for buying a maintenance medication. I am PWD client.

I transferred 10k from UnionBank of the Philippines to Coins.ph, but it didn't go through, and my UnionBank account balance was deducted. As of today, August 29, 2024, I haven't received any updates. This bank is a scam.