UnionBank of the Philippines Anmeldelser 

UnionBank is okay for basic banking and the app is fairly easy to use. However, I had an issue with an auto-deduct charge that I didn’t expect, and getting help from support took longer than it should have. Hoping they improve their customer service.

They don't help their clients with legitimate concerns.

Worst banking experience of my life, I have been with different banks, they are not as as hassle as this Bank. I don't even know how they still operate with how much useless their customer service is. If I could rate 0, I would. That's how bad they are.

They take extra money from my account and admit it but they do not know where it went. Customer service say we will get back to but never dies. Requested meeting they ignore my request. They do not even respond to request from BSP.

I requested to update my contact number, answered their security questions, and provided a photo of my ID with 3 signatures. It's been 10 days since I made the request, and my number is still not updated. So I decided to call them again (2nd follow-up), only to find out that my request was invalidated because they forgot to tell me about the official subject line. I suffered this inconvenience because of their incompetence! Now I'm waiting again for another 5 calendar days as they can't expedite it even though it's their FAULT. Hopefully, they don't mess it up and let their customers suffer. I'll never use their credit card again, nor bank with them. This is UNACCEPTABLE AND UNPROFESSIONAL SERVICE!

Worst support experience ever. I am seriously considering moving to another bank.

What happened:
I attempted an off-us ATM withdrawal. The ATM machine hung, and after a few minutes displayed a message saying the transaction could not be completed. No cash was dispensed.

I immediately filed a support ticket online. For 18 days, I received no updates. Only after I followed up via email did I receive a response stating:

“After investigation, the transaction was successful as confirmed by the other bank (LandBank).”

That was the entire response.

So what am I supposed to do now—just accept that my money is gone?
To make matters worse, I was advised to personally go to the other bank and request a CCTV review. This is completely unreasonable and not how customer dispute resolution should work.

This level of support is unacceptable.

Support is really slow, no follow up or update with your ticket. Has 0 regard to customers👎👎👎👎
Save yourself the frustration and headache. Use other banks but UB. I’ve switched because of their support being really unhelpful.

Their number cannot be reached, it always says unrecognised number when being called abroad. Card delivery never arrived since first call Dec 1, 2025.

Horrible experience ng customer service nila. Nanghang up then after hindi na matawagan yung number nila. Lagi nala ng automated system. One star until I can get agent to call me.

I moved abroad but kept my credit card since I still have a balance due. I later saw that I was still being charged for an installment on a cancelled order, so I contacted support. I asked about this months ago and never received a proper answer.

I’m not even asking for a miracle. I’m not demanding a refund right away. I only asked one simple question: was I mischarged? I waited over a month because I was told the issue was being investigated and that someone would reach out, but the communication stopped and the ticket was closed.

Now I’ve emailed again and was asked to provide the details all over, and honestly, I’m really tired of the back and forth. I just want a clear answer on what happened. This has been the worst customer service experience I’ve ever had. Avoid this bank.

Customer service placed the call on hold for 10 seconds, removed the hold and kept on mute. This is manipulation in numbers. She also disconnected the call and did not call back. So annoying!!

I’m an OFW currently working in Saudi Arabia, and I’ve been requesting an account update/reactivation for several months already. I followed all required steps and sent multiple emails, but I still haven’t received a clear resolution.

As an overseas client, I rely heavily on online support since I cannot visit any branch in the Philippines. The long delays have caused inconvenience on my end, and it seems difficult to get proper assistance for simple concerns.

I hope UnionBank can improve their response time and provide a clear process for OFWs who need support while working abroad.

I had the worst customer service experience at the UB Parian-Crossing Branch yesterday. I was very disappointed with the woman at the counter, Ms. Rachel. It felt like she didn’t enjoy her job at all. She was unaccommodating to customers and moved incredibly slowly, seemingly trying to pass time until her shift ended. There were more than 30 people waiting in line, and she took about 30 minutes per customer. In my case, it took her a full hour! The only positive aspect of my visit was the security guards, who were helpful to seniors and newcomers looking to open their accounts. Overall, I believe Ms. Rachel at the Unionbank Parian-Calamba Branch does not deserve to work there and only like to do "PaCute" to the customers.

Very useful

Poor service. Their app had an error that caused a double payment to be charged to my credit card from my UB savings account. I reached out to stop the incorrect payment, but they still processed it, and no one from the customer service team is willing to help me.

Worst experience. cant create account error SL999.

you might need to rehire people in your local branch in bankerohan davao. why ?try it yourself and desguise as a customer you will understand what i mean.

went there 3 times no resolution in opening an account. lady manager is just same, close minded stick with a no...

it's the online app you have that is having an issue why have your clients suffer.

i cnt imagine how it will be when you have an issue with your money. Ibguess that is what it is that showing in the rating...

I made a money transfer from UnionBank PH to GoTyme Bank PH. Mymoney was deducted from UB but it's not reflecting on my GoTyme Bank. There's no customer service available at midnight and the transaction details was not clear on the app.

The staff are courteous and professional when speaking over the phone, which I truly appreciate. However, I have faced most difficulties with transactions and system updates, especially with OTP, password, and the mobile app, which could be improved for a smoother experience. In addition, I have encountered long waiting times of up to 30 minutes when calling the call center on several occasions. Issue was
OTP international registered mobile number , which requested since February 2025 unresolve.

Unbelievable how bad it is. They used to be really good but now with constant system failures and ridiculous online and phone support that is just about dodging people it seems that they are just failing. It took me 2 years to finally update my phone number . Now with a credit card otp issues. It’s super frustrating.

Union Bank Online and OTP is not working.

They will block your account after 3 consecutive wrong password, but gives no option to recover it, otherwise going to the branch.

Union Bank SHIT