Ultralets Anmeldelser 

106
TrustScore 3.5 av 5

3,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

I recently moved into a flat managed by Ultralets and the onboarding process was really smoothly managed. Sophie O has been particularly helpful since moving in with sorting a few bits and contactin... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

Ultralets are not the cheapest managing agents and it seems they charge extra for anything they do! Recently I felt they might have been more "on top" of a late paying tenant who subsequently skipp... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Very unprofessional agency. Booked for a viewing for a property, confirmed by email. Arrived at property with the time frame. No agent arrived, called the office to be told viewing was cancelled and s... Vis mer

Vurdert til 5 av 5 stjerner

Ultralets has demonstrated strong professionalism in handling rental properties. I have been in the renter market for more than 3 years, the level at which they respond to inquiries and complete dea... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Eiendomsmegler

Skrevet av virksomheten

We're known for our honest and clear advice to tenants and landlords in Hull. In ever-changing private rented sector landlords need a dynamic and responsible agent on their side. We're the professional landlord's choice. Connecting landlords and tenants since 2009.


Kontaktopplysninger

3,4

Middels

TrustScore 3.5 av 5

106 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 20 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,4

Alle anmeldelser

(106)

10 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I did not find ultralets to be a good…

I did not find ultralets to be a good agency. They took lengthy time in repairing things.

25. juli 2020
Anmeldelse skrevet uten oppfordring
Logoen til Ultralets

Svar fra Ultralets

Hi Ibukun,

It is a shame you have decided our service only deserved a 1-star rating.

The issue with the fridge not working was reported to us at the start of the Covid lockdown. I don't deny it took a long time to get this swapped out for you but the stock levels in most stores were extremely low and it was difficult to get people to enter properties at that time.

It was a very difficult situation for us to manage but we did our best, as always.

Vurdert til 5 av 5 stjerner

The ultra Ultralets

When I was trying to rent a property for the first time, they did everything for me. I knew nothing. They explained everything and it was like we agreed. I live in the same property for a year and a half. They respond to every querry, always do their best to resolve an issue and their online report system is fabulous. Their engineers are fast and get the job done fast. After a year in this property, I am thinking about buying a property. Since I never bought a property, I needed advice. Ultralets set up a meeting the same day! They gave me all the information and advice on buying a property. I was amazed how friendly and helpful they were. They are not my letting agency anymore. They are my friends! You cannot go wrong by choosing Ultralets!

19. juni 2020
Anmeldelse skrevet uten oppfordring
Logoen til Ultralets

Svar fra Ultralets

Hi Dubravko, I have shared your message with the whole team and we are flattered by your comments about our work. It has been a pleasure to guide you through the house buying process. Thank you for being such a great tenant. We wish you and your family all the best for the future. ^Spencer

Vurdert til 5 av 5 stjerner

I simply cannot praise Ultra Lets enough

We are so glad we chose Ultra Lets to be the managing agent for the 4 rental properties that we own in Hull; living over 200 miles away it was crucial that we got this right.

One of the reasons that we chose Ultra Lets was because with them being a small independent lettings agent, we felt that we were more likely to receive a more tailored and personalised service than from a bigger regional company.

From the off we have not been disappointed. Ultra Lets’ communications have been excellent, plus they are super-efficient at handling repairs and other queries. In addition they have been brilliant at reletting our properties with short void periods whenever they have become vacant. I’m sure their creative use of social media in marketing vacancies has a large part to play in this. And all this always delivered in a really friendly manner by their small team of lovely staff.

And now we have the Covid 19 lockdown and I have to say that Ultra Lets’ response to the extreme challenge of maintaining business continuity whilst protecting the safety of everyone involved has been nothing short of magnificent. The market leading measures that Ultra Lets have introduced include staff homeworking in a seamless way, and their incredibly creative and innovative new contactless viewings and lettings process. The creativity and innovation of Spencer and his staff is, I am sure not only down to their calibre as individuals, but also the smallness of the company which allows for the creativity, adaptability and innovation that might not be possible for larger companies with more cumbersome processes.

If you are thinking of using the services of a letting agent in Hull as either a landlord or a tenant, I cannot recommend them enough.

30. mars 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very Professional agent

Very Professional agent. Great communication and reasonable prices. Will trust Ultralets to manage any future investments.

12. juli 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Ultralets are not the cheapest

Ultralets are not the cheapest managing agents and it seems they charge extra for anything they do!
Recently I felt they might have been more "on top" of a late paying tenant who subsequently skipped without notice owing several months rent.
Sometimes communication lacks a bit.
But the staff are very nice, friendly and helpful.

30. april 2019
Anmeldelse skrevet uten oppfordring
Logoen til Ultralets

Svar fra Ultralets

Hi Barbara,

Thanks for your honesty in this review. We do feel the need to address a couple of points.

With regard to the tenant in question who vacated your property owing rent:
This was a tenant we inherited from your previous agent. This tenant didn't pass any of our rigorous referencing and so we do not accept liability for their inability to afford the rent. We did everything we could to recover the monies owed and them vacating could be a blessing in disguise in the long run. I note the tenant we have move into that same property since then is fully paid up and looking after the property.

Regarding our charges:
We do implement a minimum charge per month because when certain rents are so low it wouldn't be worth viable for us to offer our service to clients for anything less. Unfortunately, the rents on your properties fall below this level. Our charges are clearly outlined in our management terms of business.

We pride ourselves on our effective communication levels with landlords and tenants. We're open to ideas on ways to improve communication, please let us know.

Thanks for your comments about the team, we do enjoy working with you as a responsible landlord.

Vurdert til 5 av 5 stjerner

Professional staff

Professional staff, they are always polite and helpful, communicate positively and I would recommend them anyone looking for an excellent service

29. april 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Modern thinking

Ultra Lets are a modern thinking friendly first class letting agent, the team members are polite, highly motivated and efficient and have a thorough understanding of the local property market. It’s always a pleasure to deal with them.

29. april 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ultra Lets manages several properties…

Ultra Lets manages several properties from us and they achieve better occupancy rates than when we used to manage them ourselves. If you want your properties managing properly and you want comply with all the current legislation then this is the agent to use

29. april 2019
Anmeldelse skrevet uten oppfordring

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