Ultiself Anmeldelser 

983
TrustScore 3 av 5

2,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

Après demande de remboursement des sommes supplémentaires prélevées, je viens de voir qu'elles vont m'être remboursées. Bonne réactivité, en 3 jours j'obtiens le remboursement. Je poursuis les cours e... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

Eddit: J’ai été contacté par le service client de l’application et j’ai été remboursé. Je suis satisfaite de cette restitution mais je suis quand meme déçu du fonctionnement de cette application.... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

The team is absolutely marvelous, im not great with apps and sunscriptions They helped me get set up and an opertunity to learn how it all works. They truly are dedicated to helping people get over... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Hier das gleiche Problem, 1 Abo abgeschlossen, ein weiteres in Höhe von 57,00 Euro ohne meine Zustimmung mit abgebucht. Hab mehrfach E-Mails bzgl. Widerruf versendet und bis dato keine Rückmeldung erh... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Trening og ernæring

Om Ultiself

Skrevet av virksomheten

Ultiself is a user friendly, actionable app that uses a science backed approach to create your optimal routine & build the best you.

If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.

Kontaktopplysninger

2,8

Middels

TrustScore 3 av 5

983 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 99 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,8

Alle anmeldelser

(983)

720 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Ich habe für 9,95€ ein Probezugang…

Ich habe für 9,95€ ein Probezugang gebucht. Zehn Minuten später wurden mir dafür 9,92€ abgebucht. Soweit ok.
Gleichzeitig wurden mir aber noch weitere 57€ für einen Premium-Zugang abgebucht, den ich nie gewollt und auch nie abgeschlossen hatte.
Eine absolute Unverschämtheit!

7. mai 2026
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Svar fra Ultiself

Hallo Monique, ich bin Rebecca, Head of Customer Support bei Ultiself. Ich kann gut nachvollziehen, warum das bei Ihnen für große Verärgerung gesorgt hat, besonders wenn neben dem Testzugang ein weiterer Betrag für einen Premium-Zugang belastet wurde, den Sie nach eigener Aussage nie abgeschlossen haben. Wir nehmen solche Meldungen sehr ernst und möchten Ihren Fall sorgfältig prüfen.

Bitte schreiben Sie mir an rebecca@ultiself.com
und nennen Sie in Ihrer E-Mail den Namen, der bei der Anmeldung verwendet wurde, sowie die Zahlungsdetails. Ich werde mir Ihren Fall persönlich und mit hoher Priorität ansehen.

Vurdert til 1 av 5 stjerner

Scam app

Scam app - they won’t let you cancel after copious emails with replies with no confirmation of cancel. Can’t cancel via Apple. Charge after cancelling charging $50 a month. Don’t download

14. mai 2026
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Svar fra Ultiself

Hi Paul, I’m Rebecca, Head of Customer Support at Ultiself. I can see why this would raise concern, especially if you believed you had cancelled and were still charged. We take reports like this seriously and want to review your case carefully. Please email me at rebecca@ultiself.com
and I will review your case personally as a priority to better understand what happened and help clarify the next steps.

Vurdert til 1 av 5 stjerner

Scammy way of doing business

Scammy way of doing business.
No way to opt out until you are surprised with a 50$ charge

12. mai 2026
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Svar fra Ultiself

Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can see why this experience could leave a negative impression, especially if the subscription terms and renewal felt unclear. We take this feedback seriously and want to look into your case properly. Please email me at rebecca@ultiself.com
and so I can review it directly. I will make sure your case is looked at personally and with priority.

Vurdert til 1 av 5 stjerner

Estafa

Estafa! Pagué la prueba y en menos de una hora tomaron los datos de mi tarjeta e hicieron cargos que no autoricé. Mi banco dice que al estar suscrito no me pueden reembolsar, no he podido cancelar mi suscripción y siguen los cobros. Deshonestos!

11. mai 2026
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Svar fra Ultiself

Hola, soy Rebecca, Head of Customer Support en Ultiself. Entiendo por qué esto le generó tanta preocupación, especialmente si vio cargos que no esperaba poco después de iniciar la prueba y además no ha podido cancelar la suscripción. Estamos tomando este caso con mucha seriedad y quiero revisarlo con atención.

Por favor, escríbame a rebecca@ultiself.com
e incluya el nombre usado en su cuenta, junto con los detalles de los cargos y cualquier información relevante de la suscripción.

Vurdert til 5 av 5 stjerner

Problem solved quickly

I contacted the customer service and they solved everything quickly. Thanks.

18. april 2026
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Svar fra Ultiself

Hi Pajtim! I’m Rebecca, Head of Customer Support at Ultiself. I can see why this would raise concern, especially if you believe you were charged without ever subscribing. We take reports like this seriously and want to review what happened carefully.

Please email me at rebecca@ultiself.com so I can look into it directly. I’ll make sure your case is reviewed first-hand and with priority.

Vurdert til 1 av 5 stjerner

Attention à cette application.arnaque

Attention à cette application.
L’abonnement était annoncé à seulement 9 €, mais après mon inscription, ils ont tenté de débiter ma carte bancaire à quatre reprises pour des montants totalement différents :
* 2 tentatives de prélèvement de 47 $
* 2 tentatives de prélèvement de 57 $
Heureusement, ma banque a refusé tous ces paiements.
Je vous conseille d’être très prudents et de bien vérifier les autorisations de paiement avant de renseigner vos coordonnées bancaires.

9. mai 2026
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Svar fra Ultiself

Bonjour Amel, je suis Rebecca, responsable du support client chez Ultiself. Je comprends pourquoi cette situation a pu vous alerter, surtout avec plusieurs tentatives de prélèvement pour des montants qui ne correspondaient pas à ce que vous aviez vu au départ. Nous prenons ce type de signalement très au sérieux et souhaitons examiner votre dossier avec attention.

Merci de m’écrire à rebecca@ultiself.com
en indiquant le nom utilisé lors de l’inscription, ainsi que tout détail utile sur ces tentatives de paiement. Je regarderai votre demande personnellement en priorité pour mieux comprendre ce qu’il s’est passé.

Vurdert til 3 av 5 stjerner

Merci d’avoir effectuer le…

Merci d’avoir effectuer le remboursement. Vous avez été réactif mais à l’avenir il faudrait caue cela soit plus fluide cordialement

5. mai 2026
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Svar fra Ultiself

Merci pour votre retour.

Ravi que le remboursement ait été effectué rapidement. Votre remarque sur la fluidité du processus est tout à fait juste, et je vais la transmettre à l’équipe.

Vurdert til 4 av 5 stjerner

From zero to hero! (Complete with update!)

I signed up to try the app at the introductory price £7.95 in March 2026 but after the month, felt it wasn’t for me, so stopped using it. Today I discovered they had taken a payment of £36.79! I then looked back at my account and discovered they’d take one in April too! I have not had any correspondence from this firm, the app is still the same, with no changes, or no added bonus. These people have simply put their hand in my wallet and helped themselves. I have emailed them but got the obligatory “we are experiencing high volume ..” Nonsense. Very very disappointing …

UPDATE:
The response I received from Rebecca Head of Customer Services has been outstanding. Accepting responsibility by reaching out and getting a grip of the problem immediately. She has also initiated a full refund, which I assume will arrive within 5 working days. Whilst my initial experience was one of shock, credit where credit is due, as soon as a problem was identified they dealt with it. Whilst the product wasn’t necessarily for me, in terms of customer service and support, I can honestly say that this was an impressive response. Therefore I have changed my initial 1 star to 4.
Please note in the world of false marketing, I can assure you that I am a genuine customer, and what I have shared was a real experience.

4. mai 2026
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Svar fra Ultiself

Hi Robin! I’m Rebecca, Head of Customer Support at Ultiself. I can see why this would be very upsetting, especially if you stopped using the app. I’d like to review your request and clarify exactly what happened.

Please email me at rebecca@ultiself.com and include the name used on the TrustPilot so I can identify your case ASAP.

Vurdert til 4 av 5 stjerner

The app itself is actually useful

The app itself is actually useful, with a lot of materials. Sometimes too general, but I added some habits to my routine. I also had issue with subscription - unwanted renewal which looks like you can only cancel by emailing them. But the support (Nick) was actually very polite and helpful and we sorted out my issue.

4. mai 2026
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Svar fra Ultiself

Your feedback is very helpful for our team! Thank you for taking the time to highlight both what worked well and where the experience could be better.

Vurdert til 4 av 5 stjerner

Après mon mécontentement pour le…

Après mon mécontentement pour le prélèvement d'une somme où je n'avais pas donné mon accord et mon message de réclamation ils ont tout mis en oeuvre pour régulariser la situation et m'ont tout rembourser...
Un énorme merci à l'équipe.
Par contre faites quand même attention avant de valider votre panier.

29. mars 2026
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Svar fra Ultiself

Merci aussi d’avoir pris le temps de partager votre expérience et votre conseil aux autres utilisateurs!

Vurdert til 1 av 5 stjerner

The Utiself app has no proper…

The Utiself app has no proper cancelation and even though canceling via subscriptions in the apple store I've still been charged $150 again despite not even using the app.

2. mai 2026
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Svar fra Ultiself

Hello Louise! I’m Rebecca, Head of Customer Support at Ultiself. I understand why this would feel concerning, and I’d like to review your request personally so we can clarify exactly what happened.
Please email me at rebecca@ultiself.com and include the name used on the review platform so I can identify your case quickly. I want to make sure this is checked carefully and that you receive clear answers.

Vurdert til 5 av 5 stjerner

highly recommended

I was in contact with Nick from the Ultiself team and he helped me a lot with a situation, in a quick, kind and efficient way.

27. april 2026
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Svar fra Ultiself

Happy to hear about your experience with Nick, thank you for sharing!

Vurdert til 4 av 5 stjerner

the purchase of the app was a surprise…

the purchase of the app was a surprise based on it being "free trial" that said the customer service from Nick to reverse and fix the problem was excellent!

22. april 2026
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Svar fra Ultiself

Hi Mark! Thank you so much for sharing your feedback, and kudos to Nick for assisting you so swiftly ☺️

Vurdert til 2 av 5 stjerner

Be aware when signing up

Be careful when signing up, you might think you are just navigating the app, but you might be signing up for other “offers” “programs” “subscriptions” without having to approve the payment.
The app is not a “game” as it comes off in their advertising, it’s a habit tracking app with some talks, which might help down the line, not sure.
The support team is great to resolve issues, Sam was very helpful.

28. april 2026
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Svar fra Ultiself

Thanks for pointing this out! We understand how the signup flow and additional offers could feel unclear and will work on it in the future. We’re glad to hear the support team, especially Sam, was able to help resolve things for you.

Vurdert til 5 av 5 stjerner

Highly recommend! 

I would highly recommend this app if you’re trying to quit drinking or cut down on it because the Customer Service with Nick was excellent and he went above and beyond to help me out. 

27. april 2026
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Svar fra Ultiself

Always there for you, keep improving!

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv