Ukcigs Anmeldelser 

Svar fra Ukcigs

23. sep. 2021

Dear Ruby,

Thank you for contacting us.
With all due respect we would like to contradict you somewhat. Our contact number works and you can contact us from Monday to Friday between 8.00AM-12.00PM EST. If don't get thru, just leave a voice message and we'll call back within the next 24 business hours. We will remind you our phone number: 0203-769-0977.

Our support email address (support@ukcigs.co) is active too. We reply within 24 business hours. We did not find any order with your first name, Ruby, thus we suggest you to contact our support team regarding the order you placed.

And at last, if you placed the order today, you'll notice that the charge is pending not withdrawn. First we do a verification of the new customer's order, send an email with the terms and conditions and only after your feedback, we will process the order or cancel it per request.

Regards,

Client Support

Svar fra Ukcigs

17. sep. 2021

Dear Wolf Snow,

Thank you for sharing your thoughts on our delivery terms.

As it is stated on our website it takes from 10 to 30 days for the parcels to reach the final destination. If some shipment fails to arrive, we will send a replacement or will proceed with a refund. If you didn't receive your order within the promised terms, please sent an email to support@ukcigs.co.

Kind Regards,

Client Support

Svar fra Ukcigs

7. sep. 2021

Dear Bailey Gibbons,

Thank you for your review. It is unfortunate that you're not satisfied with the taste of Karelia Menthol cigarettes anymore. They are still among the most demanded cigarettes purchased on our website. However if there is an issue with our products, please rest assured that it will be solved.

We did not find an order registered in your name. Therefore to make sure that you purchased the cigarettes on our website, please email our support team at support@ukcigs.co. Kindly provide them any of the following information: order ID, email address or card holder's name.

Once we receive your email, we will immediately assist you in the matter.

We look forward to hearing from you soon.

Have a great day!

Svar fra Ukcigs

29. juni 2021

Yes. The delivery terms are from 10 to 30 days. Usually it takes 1-3 weeks for the items to be delivered after they are dispatched. Big orders are being shipped in parts on different consequent dates to avoid issues at customs.
Regards,

Client Support

Svar fra Ukcigs

28. juni 2021

Dear Naomi,

Thank you for sharing your thoughts!

We highly appreciate you writing this non biased review.

Purchasing on our website has many positive aspects, but of course, there are negative points too. Although we were always honest with our customers and provided all truthful information related to the delivery terms.

Sometimes it may take 2-3 weeks for shipments to be delivered, but our delivery time frame for the UK is : 10-30 days. We mention this information on the website, in the first email for new customers and in each confirmation letter too. We ship regular mail and unfortunately we cannot speed up the process.

Concerning the processing of the parcels, we would like to reassure you that we start shipping the parcels within 24-48 hours after the order is approved. The tracking numbers however are provided later. This depends on the sender.

We've checked on your 4th order approved on June 14. According to the records in our database the first parcel was shipped on June 16, the second - on June 19 and the last shipment - on June 21.

The parcels are shipped on separate days in hope to improve the delivery rate. Also there are certain regulations that we have to follow.

We look forward to our continued cooperation!

Regards,

Client Support

Svar fra Ukcigs

11. juni 2021

Dear Sarah,

Thank you for taking the time to leave such a nice and considerate review. You've pointed it out correctly, the complaints are mostly related to the seized shipments. Unfortunately we can't prevent this from happening every now and then, but we don't leave our customers at loss. Moreover we wouldn't be shipping to the UK anymore if the delivery rate was low. We still ship successfully and have many customers who enjoy our service and products.

We would like to encourage all our customers to contact us and wait at least 24 hours to get a reply. We will solve all issues related to any orders submitted on our website.

Thank you again for your support and the confidence in our Company!

Sincerely,

Client Support Team

Svar fra Ukcigs

8. juni 2021

Dear John,

Thank you for leaving us a feedback.

We were informed by our support team that you emailed us on June 7. We are sorry for not getting to you earlier, but we usually reply to emails within 24 business hours.

Please check your Inbox, you may have got a reply by now.

Regards

Svar fra Ukcigs

7. juni 2021

Dear Amy,

Thank you for your feedback.

We've checked our support team's database and according to the records the last time you emailed us was May 25. You inquired about your order from March 13. In our reply we informed you that order that you placed on March 13 was never processed or shipped because you did not reply to our standard email sent to our new customers. In that latter we provide details regarding our policy, delivery terms and ask to confirm some details.

We never charged your card and we kindly ask you to check your account.

Please contact again our support team if you have more questions. We reply within 24 business hours.

Sincerely,

Customer Support Service

Svar fra Ukcigs

7. juni 2021

Dear Philip,

Thank you for leaving us a feedback.

We've checked with the support team and according to the records in their database an email from you was received on June 1st. A reply was sent on the next day: June 2. We kindly ask you to check your Inbox carefully and the Spam Folder as well.

Waiting to hear from you soon.

Regards,

Svar fra Ukcigs

24. mai 2021

Minimum order - 3 boxes (1 box/cartons = 10 packs of cigarettes)
i.e. 3 (boxes/cartons) * 10 (packs) * 20 (cigarettes) = 600 cigarettes

Regards,

Client Support

Svar fra Ukcigs

20. mai 2021

Dear Marius,

Thank you for your feedback.

Our company cannot guarantee that parcels won't be seized or lost, but we do guarantee money back for any undelivered items, we guarantee that all issues related to the orders submitted on our website are solved. If you address the issue to our Client support you will be offered a refund for your order.

We look forward to hearing from you soon.

Regards,

Client Support

Svar fra Ukcigs

12. mai 2021

Dear Ashley,

Thank you for your feedback.

You did not receive a confirmation email because you are a new customer to us. We do not process or charge the card before the new customer sees our email with the policy and delivery terms. If you placed the order on the weekend an e-mail from support@ukcigs.co should have been sent within 2 business days. Please check your Inbox and get back with a reply. The transaction will be processed after your response is received.

Have a great day!