I ordered 2 items from UK Camping and Leisure. Unfortunately 1 of the items was damaged in transit. 1 email which was responded to within a day and the issue was sorted to my satisfaction 100%. I jud... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
These guys saved me! I placed an order for some last minute items online hoping I could collect them before going away that afternoon - the staff could not have been more friendly. I used their chat a... Vis mer
I ordered a campervan awning, unfortunately after speaking with a lovely advisor I was told they weren't in stock for a number of weeks. As im going away soon she promptly cancelled my order and requ... Vis mer
Wanting to buy a Thetford fridge from their website. After exchanging several emails to confirm price and availability I placed the order only to be cancelled and told a refund would be with me in 3 t... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
UK Camping and Leisure is an online retailer with a showroom in Northampton, supplying a wide range of camping, caravan, motorhome and outdoor leisure equipment. We work with leading brands such as Coleman, Fiamma, Isabella, Vango and many more, helping customers find reliable products for holidays, touring and outdoor adventures.
Kontaktopplysninger
Unit 24 Rotherthorpe Crescent, Rothersthorpe Industrial Estate, NN4 8JD, Northampton, Storbritannia
- onlinesales@ukcampingandleisure.co.uk
- ukcampingandleisure.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 8 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent customer service
Good price, but more importantly excellent customer service when the item failed to function properly. They contacted the manufacturer and got back to me rapidly with a successful fix. Happy days!
Great product
Great product, excellent service…. Fast delivery.
Product is actually quite low to get out of so if this is a consideration then maybe try out somewhere
These guys saved me with last minute essentials
These guys saved me! I placed an order for some last minute items online hoping I could collect them before going away that afternoon - the staff could not have been more friendly. I used their chat and email to highlight my order and had responses on both. Superb service with a smile. The best way to start my festival weekend. Hugely appreciated.
I bought an aircon machine and it…
I bought an aircon machine and it wasn’t suitable for my caravan and Uk Camping and Leisure let me return it, would definitely recommend them 5 🌟
Within an hour of ordering I cancelled…
Within an hour of ordering I cancelled as it was the incorrect item. It had not been processed. I followed up with an email. I then received notification of despatch. I again emailed them again on reply. This company is only contactable be email but they don’t reply. On reading their terms and conditions you have to pay to return. I will refuse delivery when it arrives. It is not fair to expect customers to pay for returns. This company does not reply to emails maybe they would care to explain on here
Love the toilet
Easy ordering, fast delivery. Fantastic folding ridge monkey toilet.
Excellent customer service
I ordered a campervan awning, unfortunately after speaking with a lovely advisor I was told they weren't in stock for a number of weeks. As im going away soon she promptly cancelled my order and requested a refund for me. Even though I didn't get my awning I would definitely buy from this company again.
Good service but would better with a…
Good service but would better with a proper showroom.
Wouldn’t use them don’t reply had our…
Wouldn’t use them don’t reply had our money 4 weeks later no goods no emails AVOID AVOID
Bought a lovely snugly sleeping…
Bought a lovely snugly sleeping bag...delivery was quicker than expected. Very pleased
Great product at very competitive…
Great product at very competitive price, arrived on time and packaged really well
Excellent price and delivery service
Excellent price, beating all others, and even able to use a discount code. Order accepted immediately, sent out next day and delivered the following day. Everything exactly as ordered and in perfect condition. Very pleased indeed!
Exceptional Service
I purchased a Sun Canopy for my Quest Pro 4 gazebo. After only 3 uses, one of the poles snapped, making it unusable. I contacted UK Leisure And Camping, by email. The matter was dealt with promptly and a replacement was ordered and delivered with 3 days. Unfortunately the manufacturer sent the wrong poles. Again I sent an email stating this and a full replacement was received in 2 days.
I would like to thank Samantha for the prompt and professional manner in which my complaint was dealt with. I would certainly use this company again and would definitely recommend them to family and friends.
Zero customer service- I did not…
Zero customer service- I did not receive the awning I ordered but some other item, I have emailed numerous times with no response- we’re on day 7 now
I’ve requested a refund & collection of the incorrect item delivered
Avoid
I purchased a product from here
I purchased a product from here, which I really liked, but it proved to be faulty. They were excellent in processing the return and refund rapidly.
Ignored my requests to rectify an incorrect order. AVOID
I ordered tent pegs and a tent pole that I needed for a trip. A package was delivered on time but it contained an insect zapper instead of a tent pole. I emailed the company straight away, with photographs of what I had received, and asked if they would be able to get the tent pole to me in time for my trip. I also requested a return label for the item they sent in error. I received no reply. I emailed the company four times in total and did not even receive an acknowledgement of my emails. No phone number is available. Their website says there is a live chat but I have been unable to find it.
I don't have a problem with an error in an order, but I have a major problem with a company that refuses to communicate with customers to rectify a problem. They are legally required to sort it out under consumer right law so are acting illegally.
Very prompt and informed me that there…
Very prompt and informed me that there might be a slight delay in posting the product I’d purchased. So excellent customer service. Actual product I’d purchased was spot on. Would definitely use this company again.
Good delivery
Good delivery. Good range of products at reasonable prices
Very good service good prices and very…
Very good service good prices and very nice people.
I have tried ringing uk camping and…
I have tried ringing uk camping and leisure on both telephone numbers that they supply with no service or response I’ve also sent an email again no reply I still haven’t received my air pump from them and evri the courier but been in Itouch with them but still no parcel from them I payed £31.90 it’s not good enough from both I’m very disappointed and upset about this matter
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