Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

What I like most is that the courier picks up a parcel from my house and the addressee gets it at his threshold. Everything is well organised.The staff is helpful and professional.

Vurdert til 5 av 5 stjerner

Ukay Express are a really top company. We have used them for many years now and all parcels have been safely delivered abroad. Affordable prices. Can speak to a real person in event of any quer... Vis mer

Vurdert til 5 av 5 stjerner

Sending a parcel is easy, trouble-free and without fuss. They even look after the Customs forms which we might find tricky if we are not regular senders. And parcels (to Russia - that's all I've use... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

We are delighted by the service we receive from UkayExpress for our east Europe B2C shipments. It's an exceptional service. We have sent high volumes to their UK depot, on pallets, and every individua... Vis mer

Informasjon om virksomheten

  1. Leveringsbud
  2. Speditør
  3. Logistikk
  4. Spedisjonstjenester

Skrevet av virksomheten

UkayExpress is a UK-based international parcel delivery service for individuals and small businesses. We provide worldwide parcel delivery solutions, helping customers send parcels from the United Kingdom and Europe to a wide range of international destinations. Our services include affordable and competitive delivery options to Russia, Ukraine, Kazakhstan and other CIS and neighbouring countries, as well as parcel delivery to the USA, Canada and many European destinations. Depending on the destination and selected delivery service, tracked delivery options may be available, and customers receive clear guidance throughout the shipping process. UkayExpress aims to make international parcel delivery straightforward and transparent. Customers can calculate shipping costs online, choose the destination country, select a delivery service and book their shipment. We provide practical support with customs clearance guidance, documentation preparation and common shipping questions such as packaging requirements, value declarations and restrictions. This is especially helpful for complex destinations where shipping rules can be confusing. Our service is used for personal parcels, gifts, family shipments and business deliveries. We focus on clear communication, responsive customer support and careful handling of parcels, helping customers ship internationally with confidence.


Kontaktopplysninger

4,8

Enestående

TrustScore 5 av 5

511 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 75 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great service

Great service, have been using fir many years! Excellent customer service, providing support snd help if needed. Great prices, fast delivery, reliable tracking throughout all the way to tge point of destination.
Thank you! You are the best ever!

14. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Exceptional service from start to…

Exceptional service from start to finish!
I’ve used Ukayexpress several times now, and every single time they’ve proven to be fast, reliable, and professional. From the moment I booked the pickup, everything went smoothly — the courier arrived on time, I received regular tracking updates, and the parcel was delivered even faster than I expected.

What I appreciate most is the transparency: no hidden fees, clear communication, and helpful customer support that actually responds. My items always arrive securely packed and in perfect condition.

In a world where international shipping can be stressful and unpredictable, Ukayexpress really stands out as a company you can trust. I’ll definitely continue using their services and recommending them to friends and family. Great job!

5. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Absolutely impressed with the fast and…

Absolutely impressed with the fast and reliable service!
My parcel was picked up and delivered right on time with no issues at all. Everything arrived in perfect condition, and the tracking updates kept me informed every step of the way. It’s clear Ukayexpress takes their job seriously — highly recommended if you want peace of mind when shipping internationally!

19. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

It is very unreliable company

It is very unreliable company. They constantly cheat with the weight of the parcel and take extra payment when the parcel has already been sent. They offer services that they cannot provide qualitatively. My last parcel was not delivered at all, but they took more than £300 from me for supposedly delivery and return, some goods were damaged and some were stolen. Their insurance does not work. Before you start cooperating with them, think carefully whether you are ready to part with your money irrevocably.

25. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra UkayExpress

Dear Kate,

Thank you for your feedback. We’re sorry to hear you were dissatisfied with your experience, but we would like to clarify a few important points.

According to our records and your earlier posts, your parcel contained prohibited items that were not declared. As per international postal and customs regulations, undeclared restricted goods—such as alcohol—cannot be processed or delivered. This led to the parcel being returned to the sender.

Our team facilitated the return of the parcel to you, which involved additional logistics and handling costs. We always advise our customers to carefully review and comply with both sanctioned goods lists and prohibited items regulations, and to fully declare all contents before shipping. This helps avoid customs issues and delays.

As for the condition of the parcel, based on the images you shared, the only visible damage was to a single pack of sweets. We have no indication that other items were missing or stolen, and no formal damage claim was submitted through our insurance process.

While we regret your disappointment, we must respectfully state that your review does not reflect the full context of the situation. We take our responsibilities seriously, but we cannot be held liable for undeclared or restricted goods that violate postal and customs laws.

We remain committed to improving our service and helping customers navigate international shipping successfully.

Best regards,
Ukayexpress Support Team

Vurdert til 1 av 5 stjerner

My experience feels like fraud

My experience feels like outright fraud.

I ordered a shipment, but for a long time, they couldn’t confirm when the courier would arrive. They suggested waiting from early morning until late evening. I eventually canceled the order, but the next day, the courier still found me.

Even though the package didn’t have sufficient information due to the cancellation, the courier convinced me that the correct address would be indicated and the package would be sent.
However, when I checked the tracking number, I found out that the package was never delivered to the recipient, with the status stating they "could not be reached."
This was a complete lie, as the recipient was expecting the package.

In the end, it turned out that the package was sent to an unknown address, as confirmed by a company agent. The next step? The package was supposedly sent back to me.

Yesterday, I asked when I should expect its return, and the company informed me that it would take up to six months. No one even apologized, as if this was just standard practice.

I have serious doubts that anything was ever actually shipped. Don’t believe the positive reviews—or try it yourself. Expect to lose your money, time, and nerves, and in return, wait six months.

"Thank you for your patience. Once the parcel returns to our international processing hub, we will contact you with further updates. Please note that the return process may take up to 6 months.
If you have any questions in the meantime, feel free to reach out."

4. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Почему у вас такой конченый сайт

Почему у вас такой конченый сайт? Как хоть с кем то связаться? Пишет посылка прибыла... Куда? На какую службу доставки? Что вообще значит прибыла? Вы странные? Шарага или контора, выбирайте что больше нравится... Даже я вам дал выбор, а вы мне нет! Сервис невозможно оценить, так как его вообще нет. Спасибо.

10. januar 2025
Anmeldelse skrevet uten oppfordring
Logoen til UkayExpress

Svar fra UkayExpress

Доброе утро,

К сожалению, в нашей системе мы не нашли клиента Olena Babenko. Поэтому считаем, что данный отзыв не связан с нашей компанией и является некорректным. На нашем сайте указаны все доступные каналы связи: вы можете связаться с нами по электронной почте, через WhatsApp, Telegram, Facebook, Instagram, или позвонить по телефону, указанному в разделе «Контакты». Если вы все же отправляли посылку через нас, пожалуйста, свяжитесь с нами и предоставьте трек-номер.

Vurdert til 5 av 5 stjerner

It's the end of another year.

It's the end of another year.
23 parcels have been collected and delivered.
One was a little later than expected.
All arrived safely.
I had a couple of questions, they were answered by the exceptionally good customer service team.
What more can you ask for?
I still say 6 ⭐⭐⭐⭐⭐⭐.

20. desember 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

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