Russell Hobbs Anmeldelser 

The request to Russell Hobbs Website for help, re a faulty Iron, was dealt with very promptly. Also with care and efficiency. Thank you so much.

Very efficient customer service process. Sad the product didn't last but replaced within the guarantee period with minimal fuss.

a fault developed with a kettle while under guarante,after contacting the company and explaining what had happened the item was replaced and a pleasent email was sent to me.

The whole experience was straightforward. My blender developed a fault during use. I contacted RH and the matter was dealt with professional and efficiently.

The bowl of my mini chopper had cracked after 18 months and was no longer usable. The fault was picked up by the customer support team on Monday and I received a very quick and helpful response. After providing some additional information I was advised that under the warranty a new replacement product would be with me in 3 to 5 days and it arrived today, Friday. It was an excellent response from start to finish and i have no hesitation commending the company and customer support team.

Fantastic, fast service when I contacted to inform my kettle had suddenly stopped working. We need more companies as helpful and good as Russell Hobbs.

My question has been answered quickly and clearly. Thank you!

Very friendly operative. I ordered a kettle filter on line and had to go directly through to contact/customer service. After documenting the exact item required I was contacted within 24 hours to confirm that they had them in stock. I ordered on 28th July at 16.28 hours and when the order confirmation was received, delivery was documented as between 3-5 working days. The item was actually delivered on the 30th July. This surpassed my expectations. The whole exercise was super easy. Would most certainly recommend and give 5* +++ for service, helpfulness, polite staff and speed of delivery.

efficent , helpful and friendly

Excellent customer service. Very quick responses to emails. Efficient and detailed information.

This was tough to give an honest star-based review because it's been a mixed bag. I finally settled on 3 stars and here's why...

Let's start with the kettle I bought in 2020. It is now 2026 and it is still going strong. No arguments at all there, it's earned my respect.

Now let's look at the Fridge that I bought at the end of 2024, which lasted just 20 months. Not very good, but the customer service was first class. I was all but having a chat with them in real time, via email, it was that fast!

I expect a fridge (cost £179) to last, at worst, 5-7 years, but to be generous, let's say 5 years, or 60 months. The fridge lasted just a third of that so a 33% knockdown for a refund would have been fair, I guess. I was offered half on a 2 year warranty, which proved to me that warranties mean very little. At first I was hoping for a replacement or money back, but once the warranty has passed 6 months, they do not have to honour that, backed by law, or so I was led to believe, so I accepted the 50%.

The fact that 50% was a dropped star, they were not content with that and decided to make me wait a full 10 days before issuing the refund, hence another star dropped, especially considering that we're now in the age of instant transfers. I was not impressed.

Nevertheless, I did get my refund, albeit on the cheap and I did get excellent customer service whilst these terms were being thrashed out, so less than 3 stars would probably be insulting.

I decided to upgrade my fridge to a Bosch and will let Russell Hobbs take care of my smaller items, like the kettle for example. They appear to excel with these.

Elena explained everything I needed to do, very clearly and helpfully, and made everything easy.
Thankyou Russell Hobbs for the replacement, as my wife loves your products.

Chris was very helpful and polite made the whole procedure very easy with a replacement under warranty

Corina of the Russell Hobbs team who responded to my query regarding the failure of one of their products was very efficient and handled the issue promptly and professionally.

Excellent product and service from the RH Team.

My stylish new iron is super efficient and makes ironing less of a chore.

Amazing and very quick customer service. Overall very satisfied experience. Arranged a full replacement for a faulty part on air fryer.

It was all dealt with quite quickly. We had a favourable outcome as well. Thankyou Russell Hobbs.

We bought a Russell Hobbs iron just under 3 years ago and duly registered it at the time. It had worked perfectly until this week when it failed to warm up. We messaged the HelpDesk team using the website link and Ioana at RH responded and sought additional details of the product and video / photo evidence which we duly provided. Based on this, RH agreed that the iron is now broken and have agreed to send a replacement. Great service and very prompt response to our request. The whole experience encourages us to use the RH range of products even more. Thank you again

The support team is helpful and engaged, provides quick response. Very good experience.

Excellent customer service. Professional attitude and attention to detail by the personnel I have engaged with, especially Anne Marie. I'll recommend Russell Hobbs.