Remington UK Anmeldelser 

I contacted the Russell Hobbs support team via an online form when my Russell Hobbs Rice Cooker, model #19750 stopped working. The rice cooker was only 14 months old and used less than 10 times. This is a fairly common fault with these rice cookers. However, the support team responded the next day and shipped a replacement rice cooker which arrived 2 days later. Great service, hopefully the replacement is more reliable.

Well, I was expecting some help from Remington, however, they have gone above and beyond my expectations. I had purchased a hair straightener about 4 years ago and used it once from Amazon. I got it out and tried to use it, but it had died. I tried changing the fuse, and it didn't work. Last resort, I contacted Remington. They solved my problem and went above and beyond my expectations. I thought they might repair it. The communications were fast and their decision was prompt. They asked me to show them a video of the hair straighteners. They can see it was virtually new and not used. I will continue to buy products from them again as I believe if they are loyal to their customers, I will be loyal to them. It works both ways. Thank you!

The whole experience with Remington team was satisfying in today's world -credit to all of them that I interfaced with & to be accommodating to my needs within their understandably secure procedures - I'm impressed & got my critical shaver part quickly & cost effectively! Thank you Remington Team & Finance/payments team.

I contacted remington about my faulty hair straighteners and the issue was sorted within 24 hours.
I am very pleased as I always buy remington hair products.

Unfortunately had to make a warranty claim re faulty hair dryer. Initial response very quick but subsequent process could be simplified. However, claim accepted and replacement to be forwarded, appreciated. One disappointment, as with most companies, the warranty on replacement only from date of original purchase hence if replacement fails no further redress.

Péssimo serviço pós venda.
Fui informada substituição do artigo com defeito, e até agora nunca chegou nada. Nem respondem aos emails.
Não comprem nada desta marca, é enganosa

Remington shaver F600 just bought to replace Remington rechargeable shaver I have had for 20 years. Shaver often cuts my lip as cutters slightly higher than before. Battery needs recharging every week cf every 2 weeks with old shaver.

After following instructions in a booklet my remington . so now might seriouslt think of changing hair clipper is now useless.
Ive tried their website but no chance of finding how to contact them. I tried two email addresses both have failed to send, and their website is only geared up for sales. I clicken on still need to contact us but nothing happens, so overall not happy at all. I am now considering chaning brand/Manufacturer.

Every body was most helpful and it was easy to place the order only disappointment was not being able to use the 15% discount voucher you sent me this was not explained when they sent the code but I'm not complaining about the people i spoke to they were only doing there job replacement shaver head

I would give zero stars if I could. My experience with Remington support (Request #1802583) has been an absolute masterclass in incompetence.

After my MB4700 trimmer broke, I was initially told they couldn't provide parts in Europe. Custer support promised to send a full replacement. That was months ago. Since then, I have been issued three different order numbers (3004200923, 3004218472, and 3004273121). Each time, I was told the item was "about to be collected" or "caught in customs," and each time, nothing arrived.

The worst part: I even tried to solve the problem myself by having a friend in the United States order the replacement part for me. He paid for it with his own money, and Remington failed to deliver that one, too!

Support has stopped following up entirely. They have left me with a broken product, no replacement, and have essentially stolen money for a part that never arrived in the US. The support agent actually told me he was "speechless" at how badly they were failing—at least we agree on one thing.

Save your money and buy from a brand that actually understands logistics and customer service. Remington is happy to take your money, but they have no intention of standing behind their products.

Excellenter Kundenservice.

Remington customer service are the worst I have ever experienced. If you purchase a rx7 head shaver you can not purchase a replacement head. On the website constantly out of stock at a cost of £25. However after 6 month numerous complaints and emails customer service offered to supply a replacement at a cost of £33plus postage increasing the price to £38. Stating they can only supply these via their parts department.
It's a rip off terrible service and company. Never sgain

Warranty claim dealt with quickly and efficiently.

Been in contact with Remington since 12th December due to fault with coconut smooth hot air styler. Eventually advised and agreed to alternate replacement on 22nd December and would be received within 3-5 working days - even taking Christmas period into account, timescales are unacceptable as still not received and emails x3 sent since Thursday 8th January and no response - extremely disappointing, now happy to get full refund and I will source another product myself!! I await a response!!
14.1.26 sent email yesterday still waiting on response
15.1.26 still no response and I have now contacted Remington through website and chat function, appears that my original order has gone missing in transit??? Why has it taken for me to contact again to be told this? The inefficiency of this organization is unbelievable! According to your staff member they have ordered another product which will take 3-5 business days for delivery! Keep up the good work!!

It was a bit of a task to find the right department to order a part for my cordless razor having expected to fin it easier on the Net - Amazon etc. I telephoned the link but had to be rung back to actually order and pay for the past. Could you make it easier to do this please. It might put people off if ordering stuff is too difficult. The part arrived OK and is working well thank you.

Bought a R7 shaver,and now faulty just outside2 yr warranty,however, I had registered for an extra warranty,which I showed them.
It showed who I bought it from and price,and acknowledgementfeom them it was registered for extra yr.
They insisted on a receipt which I dod not need as I had proof of purchase in the registration document I had. Then they offered a replacement,but said the R7 was no longer available. Thay asked me to choose from a number of models up to a value of 84 euros.
However,everytime I picked somthing they said it wasn't available,and would notbe restocked , they also offered me Russel Hobbs appliances, again, I picked a food processor,and again it was not available,and would not bw restocked There was one razor I could have,but was cheaper than the one that had broken on me,but was not interested iin it.out of curiosity,I asked Remington since they were not restocking,if they were going out of business,they said this wasn't true. I felt remington were acting like a magician doing a card trick on me to pick a card,any card,but they had the finger on the card they were 'choosing' me to pick. They're a joke,if they're not restocking,as they admit,then they must be going out of business. Don't buy from them,customer setvice is dreadful,and you'll do better elswhere. Disgraceful carry.

I am very impressed with the service I have had and 5 star is no not l .could not fault the experience I’ve had with Remington from start to finish .

Nach knapp 12 Monaten war der Akku meiner Haarschneidemaschine defekt.
Die Kontaktaufnahme mit dem Support war schnell und freundlich. Zwar waren einige Fragen des Supports kurios, aber ich habe im Endeffekt die Zusage für ein Austauschgerät bekommen. Vielen Dank für diesen Support

I emailed the company on 17 December, no reply as I write. Spoke to them on 18 December, the agent didn't seem to understand my issue and promised to send me an email, but by 23 December noting received.

Still no reply by 6th January :(