Remington UK Anmeldelser 

Trouble with my Shaver. . .an easy process to contact Remington under Guarantees. A few emails & some info with photos. . .and Remington are going to provide a new replacement shaver. Friendly, Professional Service.

Thanks F.Graham

Mein Haarglätter ließ sich auf einmal nicht mehr einschalten. Der Kundendienst war hier sehr höflich und hat sehr schnell reagiert. Die Lösung: ich bekomme einen Ersatz-Haarglätter.

Laura quickly helped me identify my faulty product and send me a new one. I am very happy to be a Remington user. This was a great experience, thanks a lot!

My concerns about a faulty hair dryer were dealt with quickly and efficiently. A very painless procedure with a good result. Very satisfied indeed.

Absolutely diabolical customer service from what is supposed to be one of the best companies within its field! Contacted them concerning what they claim to be one of their best Men’s facial shavers and how poor it has turned out to be. It took over 48 hours to get the first response from them and then following on from that, only got one response to my replies per day thereafter. Each with a request for either more information or more photographs. Their only real piece of advice was that the shaver head should ideally be replaced every six months for best performance. I had to explain twice that I had only been using it a month or so from brand new so was far from requiring a new head however it left my skin feeling so sore & visually red raw. Eventually after about ten days of ONE email per day they requested my Address & Contact Information which left me assuming they were actually going to do the right thing and replace my shaver - however they advised me that moving forward I needed to contact another branch of their useless customer service department should I require further assistance. Worse than TERRIBLE!!

Beraterin Ambra hat einen tollen Job gemacht!
Austausch des defekten Gerätes ohne Probleme während der Garantiezeit.
Vielen Dank

Garantie-Austausch der Ware funktionierte einwandfrei. Rückmeldungen kamen umgehend und die Kommunikation war sehr einfach und lösungsorientiert.

Excellent customer support

Brilliant customer service, after having a problem with my hairdryer I emailed Remington to ask for advise really.
They were prompt with advice and the outcome is a new hairdryer free of charge.
They couldn’t have done more I’m really pleased with the outcome. Thankyou Remington

Staff very concerned about the product problem
And resolved the issue with very good work
Will buy again
peter

My hairdryer’s back cover became loose and kept falling off. Since still within warranty period I emailed them and explained the situation. After a few emails providing evidence and purchase receipt, they started a case investigation.
The matter was resolved within 10 days and I am very happy with the outcome.

I contacted customer services when my hairdryer packed up with 2 months left on the guarantee between Christmas and New Year. From the first phone call to delivery of my replacement, two weeks in total, I had polite, professional and speedy service. So many companies could learn about good customer service from the team I dealt with.

I bought a beard trimmer on amazon 2 years ago and since, the blades have become blunt and have snagged my hairs and caused trimming my beard to be a painful experience. I reached out and after answering a few questions, I am getting a replacement blade delivered for free! great service.

Still haven’t received my order from the 12th December!

They sent me the wrong item (straightners instead of curlers which were half the price)

So difficult to get hold of anyone and an absolute lack of care / customer service.
So disheartening and disappointing when I specifically told them it was a Christmas gift. I went out of my way to follow their instruction and return the incorrect item straight away which was an inconvenience to myself and then I sent proof however they never sent the correct item out and I still don’t have it. I didn’t receive the curlers in time for Christmas (they were meant to be a gift). The incorrect item was delivered to me on the 14th December so they had so much time to sort it for me in time for Christmas yet refused / ignored me and just made me rush to return it for nothing. I still don’t have a refund or the correct item and have sent over 10 emails.
They just do not care.

Absolute shambles of an experience. It was their mistake and they have absolutely no sense of urgency to fix the situation.

Ich bin äußerst zufrieden. Eine kaputte Glättbürste wurde wurde umgehend ersetzt! Die Korrespondenz mit dem Remington Team war freundlich und zuvorkommend. Es ist sehr selten daß man so nette Mitarbeiter in einem Kundenservice findet. Weiter so!

I had some problems with my Remington Shaver. I contacted the company. They were very cooperative and polite. After supplying them with all the informations required,I was sent a new shaver.

Great head shaver until it went wrong. Customer service is absolutely abysmal, I can't tell you how many photos, chats and emails I sent them. Still, they wanted me to send it to them at my cost and what do I use in the meantime. It seemed as though they were simply trying to wear me down. They succeeded, I threw it away

I ordered a shaver from their website for a Christmas gift. It was sent wrapped in brown paper so by the time it arrived the box has been damaged. There was no bubble wrap or protective packaging. I paid full price for this item.

I've emailed Remington who have basically told me that given the product appears undamaged my only option is to return it to them... At my own expense. Which is around £4.

I've told them it is a gift and sent photos showing how it looks like it's fallen off a lorry. Yet they advise there is nothing to be done.

It is very poor customer service.

Ich habe den support kontaktiert und mir wurde am gleichen Tag geantwortet. Die angeforderte Rechnung habe ich nachgereicht und am folgenden Tag wurde meine Reklamation bestätigt und ein Ersatz geschickt. Besser und schneller kann ein support nicht sein!

Awful spares service
After a year of use my head shaver (RX1600) needs a replacement head. Out is stock says Remington web page (£25) Raised a ticket asking when it may be back in stock. Now in stock says reply, someone will call you and take payment of £35 +postage. Still showing as out of stock on web page.
REALLY- Remington do you expect me to give my payment details to a random caller. Why the price increase?
Just update your web site to say in stock and I’ll buy one.