Good general experience but lacks finer hotel detail which are not always routinely available, such as free parking on site available? Free tea/ coffee available in room? Some TV chanels in yo... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I paid £25 for one night and my expectations were exceeded. The rooms are very very clean , the reception staff waited an hour past last check in for me, the room had everything, including thoughtfull... Vis mer
Selskapet har svart
Room was not clean, was given dirty towels, brown flecks in the bath, not sure of origin, scab in the bath, what looked like sick on the tiles near toilet. The hotel is contactless so couldn't approac... Vis mer
Selskapet har svart
I booked 2 nights with breakfast and also free cancellation. I had to change the booking but when it was changed the breakfast was removed and the hotel was cheaper but Hotels.com would not refund the... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktopplysninger
Angel Building, 407 St John Street, EC1V 4EX, England, London, Storbritannia
- 0203 024 8216
- https://www.hotels.com/lp/b/getintouch
- uk.hotels.com
3,8
Bra
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
easy app to use
easy app to use, had discount booking through blue light, very good price.
10. september 2026
Svar fra Hotels.com
Hi Julie,
Thank you for your review. We’re glad to hear the app was easy to use and that you found a very good price through your discount booking. A simple process and strong value can make booking much more enjoyable.
Thanks,
Hotels.com Customer Support Team
Inadequacies in your online filter system
When looking deeper into some of the offerings, quite clearly they were unsuitable. One “hotel” was merely an unattended B&B with digital access and no breakfast. Other hotels had, in practical terms, no likely parking. Obviously these factors seem to be ignored in the historic feedback and the “hotel” continues to provide inadequate and quite insecure facilities for our needs and ages. There seems to be little point in entering filters if they are overridden by your system. Fortunately, I tolerated the inadequacies to eventually find a suitable stay which was a real hotel for a person of my profile.
6. september 2026
Svar fra Hotels.com
Hi JeeTee,
Thank you for sharing your experience. We hear your concerns about the search filters, property details, and how some results aligned with your travel needs. We recognize the importance of accurate listing information and relevant search results when choosing the right stay.
Please reach out to us via our Help Center at uk.hotels.com/helpcenter so our team can look into this further.
Thanks,
Hotels.com Customer Support Team
I've never had any problems booking…
I've never had any problems booking with hotels.com as the website is very easy to use.
7. september 2026
Svar fra Hotels.com
Hi Colin,
Thank you for taking the time to share your feedback. We’re glad to hear booking has consistently gone smoothly for you and that the website has been easy to use. A reliable and straightforward experience is always important.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi George,
Thank you for sharing your experience. We’re glad to hear things went well, especially during an emergency trip. When plans are unexpected, a smooth booking experience can be especially valuable.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Alison,
Thank you for your review. We’re glad to hear the booking process was very easy and speedy. A quick and simple experience can make travel planning much more convenient.
Thanks,
Hotels.com Customer Support Team
Had an overnight stay at Damon's and we…
Had an overnight stay at Damon's and we was delighted with our room. We stayed in the superior room and the bed was huge, bath within the room with a separate shower/toilet room. The room was spotless . Tea, coffee and kettle provided. Plenty of fresh white towels. There was a dressing table area under a large tv and a separate working space if you wanted to work on a laptop. A wardrobe which had an iron and ironing board should you need it . Reception staff was welcoming and helpful. The restaurant which is just a short walk across from the hotel was lovely. . Delicious food, excellent service and there was a live act on which added to a great atmosphere. Would definitely recommend this hotel
18. september 2026
Svar fra Hotels.com
Hi Barnett,
Thank you for sharing your experience. We’re glad to hear the superior room, its comfort and facilities, the welcoming reception team, and the restaurant all helped make your overnight stay such a positive one. It’s great to know you would happily recommend the hotel.
Thanks,
Hotels.com Customer Support Team
It was disgusting
It was disgusting. Everything was run down. Holes in the carpets or threadbare. There wasn't any food or drinks being served but seeing the place you wouldn.t choose to eat or drink there. The floors felt like they were going to give way. In short don't book to stay there I wish I hadn't and charged 100.00 a night for the pleasure. Why are these booking platforms still booking this hotel.
18. september 2026
Svar fra Hotels.com
Hi Pauline,
Thank you for bringing this to our attention. We understand your comments about the condition of the property and the facilities during your stay. We know how important it is for accommodations to be comfortable and accurately represented.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Solo traveler
First of all it's my first time using hotel.com and my last. I booked a one night stay in south tenerife and my stay was confirmed straight away and that was the last thing I had from the property. I rang and texted the property and had no reply. I ended up booking another room with booking.com 🤬 hotel.com emailed me saying they couldn't get hold of the property and it was up to me to chase my booking 🤬what joke
20. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hotels.com
Hi Paul,
Thank you for bringing this to our attention. We understand your concern about not receiving a response from the property and needing to make other arrangements. We know how important it is to have clear communication and confirmation for your stay.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Great website!
18. september 2026
Svar fra Hotels.com
Hi Kin,
Thank you for sharing your experience. We’re glad you found the website great to use.
Thanks,
Hotels.com Customer Support Team
Overnight in Aberdeen
On arrival we were met with a sign on the door to go to the hotel next door to book in.
The hotel did not look anything like the photo on the website, obviously taken many years ago or digitally enhansed.
Room was OK it was for 1 night only so done the purpose and it was cheap.
9. september 2026
Svar fra Hotels.com
Hi Robert,
Thank you for sharing your experience. We understand your comments about the check-in process and the hotel not matching the photo on the website. We’re glad the room suited your stay for the night.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Up to now it has been all good.
Up to now it has been all good.
I will let you know how the booking goes after my visit.
11. september 2026
Svar fra Hotels.com
Hi Neil,
Thanks for sharing your feedback. We’re glad everything has gone well so far with your booking.
Thanks,
Hotels.com Customer Support Team
Helpful staff
20. september 2026
Svar fra Hotels.com
Hi Tim,
Thank you for sharing your experience. We’re glad you found the staff helpful.
Thanks,
Hotels.com Customer Support Team
The website was easy to use and the…
The website was easy to use and the booking was made easily.
21. september 2026
Svar fra Hotels.com
Hi Lorraine,
Thank you for sharing your experience. We’re glad the website was easy to use and that booking your stay was simple.
Thanks,
Hotels.com Customer Support Team
The Allerderdale hotel
The hotel beds were really uncomfortable, they were past their use-by date. beds. Although they advertise it, there is no breakfast at the hotel. They stopped breakfast in November 2025. There is only a public car park, which charges 24hours each day. The shower cubicle is very small and you hit your arms of the walls when showering. There is no extraction fan in the bathroom; you have to prop the window open with a book.
Despite my persistent complaint, no one inspected the mattresses. They would have found the mattresses had collapsed down on themselves and needed replaced. I was eventually offered a downgrade to a double with the same mattress quality which I could not accept as I was travelling with my adult son and there seemed no point.
9. august 2026
Svar fra Hotels.com
Hi Lorraine,
Thank you for bringing this to our attention. We understand your comments about the room comfort, the breakfast information, the parking, and the support you received during your stay. Accurate property details and a comfortable stay make a real difference.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Jill,
Thank you for sharing your experience. We’re glad the information was easy to access and the booking process was straightforward.
Thanks,
Hotels.com Customer Support Team
Great service and reasonable price for…
Great service and reasonable price for hotel booking.
13. september 2026
Svar fra Hotels.com
Hi,
Thank you for sharing your feedback. We’re glad you found great service and a reasonable price for your hotel booking.
Thanks,
Hotels.com Customer Support Team
To book the hotel was really easy to do
9. september 2026
Svar fra Hotels.com
Hi Lee,
Thank you for sharing your experience. We’re glad booking the hotel was easy for you.
Thanks,
Hotels.com Customer Support Team
Thumbs up for Hotels.com
easy to use, great choice of hotels and guest houses and after 100+ nights away booked via Hotels.com I'll keep using the app. Recommended.
21. september 2026
Svar fra Hotels.com
Hi Paul,
Thank you for sharing your experience. We’re glad you found the app easy to use, enjoyed the wide choice of hotels and guest houses, and would recommend Hotels.com.
Thanks,
Hotels.com Customer Support Team
I keep receiving invoices claiming I…
I keep receiving invoices claiming I need to pay various amounts on arrival when I have already paid in full!
Edit:
Do you really think I hadn't already done that!
During my conversation with Catherine A the support chat, today, she confirmed in writing that my reservation was made on a Pay Now basis and that I had already paid the full amount for the room.
However, despite this confirmation, she was unable to contact the hotel to establish why I am receiving these invoices or whether the hotel has correctly recorded my booking as fully paid.
Instead, I was advised that the invoices might be standard pre-arrival communications and that I "shouldn't need to pay" them again.
This is not an acceptable resolution. I require confirmation, not speculation.
3. september 2026
Svar fra Hotels.com
Hi Craig,
Thank you for taking the time to share. We understand your concern about receiving invoices asking for payment after you already paid in full. We know how important it is for payment details to be clear and accurate.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Very helpful and attentive staff great…
Very helpful and attentive staff great location
16. september 2026
Svar fra Hotels.com
Hi James,
Thank you for taking the time to share. We’re glad to hear you found the staff helpful and attentive and enjoyed the great location.
Thanks,
Hotels.com Customer Support Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.