Electronic Partners Anmeldelser 2 056

My device arrived back in the same condition it was sent in, despite claims the device had been 'fixed'. I have proven this with video evidence.

No actual evidence was provided to support the claim that the device was repaired. I shall now be taking this matter further.

I sent a turntable to Electronic Partners for repair as the automatic tone arm wasn't fuctioning. Having not heard anything back from them, I twice had to ask for an update. The first response was a standard "repair times are longer than usual" reply, however the second request (sent 21 days after they received my turntable) finally prompted them to actually look at my item. Unfortunately they didnt repair it, barely explained why or what the issue was & then had me pay an extortionate amount to send it back still unusable. Would not recommend

I was kept up to date with my repair ref my cd recorder deck
Good honest quote and efficient service

Electronic Partners advertised that they could repair the Internet radio on my Cocktail X10 music cd ripper/player. The cd hard drive stored my collection of 237 cds and worked perfectly when I sent it to Electronic Partners. Only the internet radio was defective when I posted it off for repair. 2 weeks later my machine was returned to me with an email stating that they could not repair the radio and when I fired up machine I find that they have either wiped the hard drive or removed it completely as it indicates there isn't a hard drive fitted.
I only wanted a radio fix and they have turned my player into a lump of junk.
Do not ever trust these people with anything, they will ruin it.

Smooth operation from sending item for repair until the return of the repair.Kept me informed of progress regularly.

From start to finish this was an excellent service, they kept me posted the hole
time, the price was fine and the item was returned well packaged so very pleased.

I shared the model, make and serial number of a boiler PCB board that required testing before sending and was told they could work on it. The device brand and use was even listed on the website at a key heading.

The response was quick (a few days) but they responded to say they could not test the device without the boiler being attached.

The cost to have the device returned to have someone else test it was nearly £60 and I had been without heating of hot water for a week, which is a total waste of time.

They really should be more clear on what they can and cannot repair and when they get it wrong, they should pay the return postage and just apologise.

simple despatch to the repair centre advised alll the time the state of repair returned well packed and in good working order again and at a reasonable price would use this company again

I wouldn't usually bother writing a review unless I've got a grievance, something I'm always wary of when looking up other people's reviews, however in this instance I was really impressed with the service I'd received with these guys.

My Asus ZenFone 10 had an issue where the SIM reader no longer worked for reasons I still don't understand. Given the value of the phone I was worried the repair would be stupidly expensive and yet it was very reasonable, in fact it was less than EP had initially quoted me.

Granted I paid the extra for the express service but I was still pretty chuffed by the fact that I'd sent it off on a Monday and got it back again on the Friday.

They were really good at keeping me up to date with the process and made sure the phone was well wrapped when it was sent back.

I'm writing this review in part to remind myself to use these guys again if I ever have another electronic issue.

Great service took a couple of weeks to fix my son’s meta quest 3 headset. Would recommend

My very old Cyrus 111 amplifier has been repaired and rejuvenated- it is like new! I can’t praise this company enough for its expert attention and deep, historical expertise. Thank you.

The communication with and from the company was excellent - so many thanks for that. I was getting a circuit board checked and repaired for an Italian commercial dishwasher. When I was dropping off the circuit board to be tested/repaired, the premises themselves were a little offputting - unmanned so I had to call to get someone to emerge and that occurred though a call centre in Brazil which was a bit weird... However the process from there on was faultless and the net result was a fixed circuit board for considerably less than a new one.

Do not do business with this company. Sent my beats pill XL to them around June 25 my battery would no hold a charge they said battery was dead needs new one £150 so I paid it. It came back to me exact same way I sent it to them. so I sent it back then they tell me another part has broken on it and it will be £94 and yet I had a Analyse sheet to say all working there response was it was working when they sent me it. I said it obviously wasn’t so I reluctantly paid the extra £94. Another Analyse sheet saying all fixed but it does not hold a charge I have to keep it plugged in for it to work so can’t take it outdoors with me. These people will con you out of as much money as they can. This as been on goin for around 6 monthsAvoid at all cost.

I had a Sony CD player to be repaired that was part of my Hi Fi system. I contacted Electronic Partners website and left an email to see what could be done. I received a reply and requested a quote, within 24hrs I received one. Once I accepted, I got a free return label. I had to box up and take to Post Office, but there was an option for it to be collected. Once they had received package I got an email and picture of its receipt. Then it was a case of waiting I got a couple of update emails and did chase them after 15days when it went quiet. Once fault was identified I received an invoice and estimate of completion and then the player was delivered back to me repaired. It was straight forward and they were easy to contact via email with timely responses. Only issue I had was the chaser as it all went quiet for a lengthy period. I had no problems but I was not in a hurry and had the patients to wait. They do provide a fast track service but I don't know how much that would have costed.

Prompt responses, timescales slightly longer than expected but provided and completed the fix satisfactory. Highly Recommend!

Sent my pre amp with the mc input not working, they sent it back still not working, saying THERE WAS NOTHING WRONG reported it and they insisted that it was okay, if i use the mm input fine mc not working.£70 lost
Will not recommend them ..

Easy to post off and get diagnosis, which even though I suspected one major problem with the amp, they picked up on some other things that needed looking at, so all round good.

Only gripe was delay in initial diagnosis and report, had to chase, said they were extra busy. Would have been nice to have been told this - just so that I could plan around longer timescale

Firstly they represent themselves as a local company, which they aren't
Secondly website suggested 3 to 5 days for repair. When my item was received by them I was informed up to eleven days. After 15 days I asked how much longer and was told that they were busy and the item was being assessed. It was returned after 24 days.
The item was returnrd safely packaged and is working and the cost was less than the quotation.

i was skeptical sending my beats in at first. however they are repaired as good as new. very easy process and quick turnaround time. with updates all along the way so you aren't worried about what's happening. GREAT!!!

All processes work seamlessly - thorough and complete as detailed on their website. Very re-assuring.
Denon CD player with minor fault registered on their website and free collection arranged via local Post Office.
Subsequent good coms to confirm safe arrival at EP and photo verification of condition of unit.
Repair took a little longer than estimated time for a "Standard" repair - just over a month from delivery to return - but I was informed this is due to current high demands for their service.
Once repaired, the unit was carefully and safely packaged for fast,secure return via courier.
Repair cost was reasonable for work-time required and quality of service provided.
Recommended with every confidence in a professional service.
Thank you.